슬라이드 1 - Daum

슬라이드 1 - Daum

Ice Break - , Ice Break : ( + ) : Speed( ) & Quality( ) - Speed : Stop - Quality : A(Audienc e) B(Behavio r)

C(Conditio 1 Prototype . n) D(Degree) ISD 1 . - . ( ) - HPT ISD . ISD . - , , , , (ADDIE)) ISD Process . . Module1. .

? , ? ? (Business Problem)Business Problem)) ? ? (Business Problem)Training Solution, or Non-training Solution) ? ? ? ? (Business Problem) , Trigger, , ..) ? ? ? (Business Problem) , or ) ? ? ? HRD Trends Trends 1 HRD

Trends 2 Trends 3 Trends 4 Blended Learning Trends 5 HRD Trends in ISPI (2005~2008) Enhancing Knowledge, Know-How, and Results Performance Beyond Borders Researching the Radical Process, Practice, Productivity HPT Standard

The Six boxes Model : Success Case Method Manager Support System JIT (Business Problem)Just In Tim)e) Workplace Learning Management Support The Six boxes Model System Control Group Partnership HRD Training Non-Training Solution Six Boxes Model Appreciate Inquiry Performance Improvement Solution HRD & HRM

HR Performance Consulting, Business 2005 2006 2007 2008 (Business Problem) ) / Business Leader / (Business Problem)Knowledge Network, Action Learning ) , Retention Perform)ance Consulting (Business Problem)Training Perform)ance, Individual learning Organizational Results ) e-Learning (Business Problem)e-Learning , , Mobile Wireless Self-directed Learning , ) Data Base (Business Problem)Learning Managem)ent System), Learning Content Managem)ent System) ) , / (Business Problem)Personal & Professional Effectiveness) Outsourcing Custom)ization (Business Problem) ) (Business Problem) , ROI ) Staff (Business Problem)Perform)ance Analyst, Job Analyst, Writing , Graphic Designer, Field Quality Manager,

, , Sourcing ) Training for Impact Training for Impact/Activity 1. . 2. . 3. . 4. . 5. . 6. . 7. . 8. . 9. . Training for Impact Training for Activity /Skill/ (Business Problem) ) Training for Activity Measures - - -

- - - (Business Problem) ) - Training for Activity Trap - - - - . - Skill Transfer . Training for Impact (Business Problem)Results oriented) (Business Problem) ) Process Training for Im)pact Measures - - (Business Problem) / / / ) - (Business Problem)ROI) : LE x WE = BR LE : Learning Experience WE : Work Environm)ent BR : Business Result (Business Problem)Perform)ance) IF LE is m)issing (Business Problem)=0) or IF WE is m)issing (Business Problem)=0) THEN BR(Business Problem)Im)pact)

=0 Work Environm)ent and Trainee need to be changed. Training for Impact 1. . 2. . 3. . 4. . 5. , . Training for Impact Training for Impact Top Managem)ent Com)m)itm)ent ? , , ? / ? HRD ? ? ? (Business Problem)Training for Activity) (Business Problem)Training for Im)pact) ?

? ? HRM HRD ? ISD ? Trigger , Trigger ? ? ? Training for Impact ? ISD

, . HRD . . . Business Result . ISD : : ,

: : , ISD ISD Rapid Prototyping Design (Business Problem)Perform)ance Evaluation) ISD

ISD HPT(Business Problem)Hum)an Perform)ance Technology) ISD ISD : Rapid Prototyping Design : PBL (Business Problem)Problem)-Based Learning) GBS (Business Problem)Goal-Based Scenario) PSS (Business Problem)Problem) Solving Scenario) Action Learning ISD Business Result ? ? ?

( , , ) Pilot Test ISD Dick & Carey Model

ISD Rapid Prototyping Model : : : Pilot : Jones, T. S. & Richey, R. C. (Business Problem)2000). ETR&D

: ISD : Teaching Focus Learning Focus PBL GBS PSS High Visible Structure Resource lean Simple skills Immature Learners Teacher Action Learning Low Visible Structure Resource rich Complex skills Mature learners Facilitator ISD

ISD (Business Problem)Instructional System)s Developm)ent) , , , ISD - Alignment : Needs, , , / . (Business Problem) ) - Mastery : Skill . : . (Business Problem) ) Participation : . - Motivation : . - Complexity Redundancy : . (Business Problem) , , ) ISD ISD , (Business Problem)input), (Business Problem)process), (Business Problem)output) .

(Business Problem)Input) (Business Problem)Process) (Business Problem)Output) , (Business Problem)Process Model) . (Business Problem) ) , . ISD ADDIE) Model

/ (Business Problem) , , ) Pilot Test ISD ISD Systemic ( ) . Systematic ( ) , - . (Business Problem) , ) E)mpirical ( )

Heuristic ( ) (Business Problem)Learning by Discovery) Iterative ( ) . Creative ( ) . * Skinner 2 1970 Dick & Carey ISD 100 . ISD ISD (Instructional System Design) (Business Problem)Analysis) - / / (Business Problem)Design) - - Test

- - ISD : Instructional System Development (Business Problem) ISD - ADDIE ) (Business Problem)Developm)ent) (Business Problem)Im)plem)entation) (Business Problem)Evaluation) - - - / - Prototype - (Business Problem) ) - (Business Problem) , , ) -

- - - (Business Problem) , ) ISD ISD ; Checklist , ISD . . Model . . . .

ISD PBL (Problem-based Learning) PBL , . (Business Problem)Barrows and Tam)blyn, Problem) based learnning,1980) PBL - - / - - ? / / . ISD PBL Process (Facilitator) ( , ?) 1. 2.

3. 4. 5. 6. ( ) (ideas) (facts) (learning issues) ( , ) ( , ) , , ISD PBL

PBL / Teacher : Facilitator : , : , : : 1 , : PBL , , , : ,

, : , , : , , , / : , , , ISD PBL / / Facilitator /PBL / PBL - PBL / - - / / ISD

Action Leanrning Action Learning (Business Problem)Real problem) with real risk) , Learning by Doing . - (Business Problem)Experience) (Business Problem)Application) (Business Problem)Reflection) - - - (Business Problem)Generalization) Learning by Doing

Learning by Reflection Learning with & from each other ISD Action Learning

Issue ISD Action Learning 6 Project, , , 4~8 Learning coach/facilitator ISD (Human Performance Technology) , , , ISD, , , , , , , , . (Business Problem)Perform)ance) , , . HPT ISD ISD , HPT . - - - / - / .

(Business Problem)IT) (Business Problem)ISD) (Business Problem)ID) ISD HPT / / Gap , - -

- - - - - - - - - - - - -Consequence, , - - Consequence, , - - - - - - - -Job Aids / / / / Job Aids

- - , , , , - - - - - - - - -EPSS EPSS - - - - - - - -Skill Skill - - - -

- - ISD HPT intervention Job description Perform)ance aids Feedback Work standards Data Knowledge Training Skill developm)ent Tools/equipm)ent/ Tim)e/Materials Job design Environm)ental

Resources Com)pensation Reward system) Career dev. System) Job enrichm)ent Incentives Capacity Selection Placem)ent Work schedules Motives Recruitm)ent Assessm)ent Goal Alignm)ent ISD ISD 1945-1950 1950-1960 1960-1970

1970-1980 1980-1990 ID ISD PT PI (Instructional Design) (Instructional System Development) ISD

Formative E)valuation 1990 - PE) (Performance (Performance (Performance Technology) Improvement) E)ngineering) Latent Curriculum

HPT , Pilot test Revision, E)valuation -

- - - - . . - - - - Level ~ - - Pilot - Revision - Module2. Business Issue(Business Problem) ) HRD

? 1. ? 2. ? 3. ? Revision Pilot test E)valuation - - - / - Course Outline

- . Skill . : , , . - . . - - - - 1. (Business Problem)Perform)ance Problem)) , .

Road-m)ap . 2. 3. / . ISSUE Analysis . - (Business Problem) Logic Tree ) . . . Process SME Involve . . . . . Output Im)age . . . Part tim)er . - . . . Sponsor . Sponsor Critical Client . Outline 1.

2. Output Im)age , . * Road Map . . - : - : (Business Problem) Specific . ) - : - : . (Business Problem) , ) 3. / - Output Im)age Back data . - SME Contact . - Road Map Course Profile . Outline 1. : 2. 1) :

2) : 3) : 4) : 3. : 4. : 5. : 6. : Outline 1. : 2. 1) : 2) : 3) : McCarthy 4P 4) : 6 50% . 3. : 4. : 5. : 6. : Full

CDM Course Developm)ent Manager Output CD Course Developer ID Instructional Designer / /

CE Content Expertise ME Media Expertise EE Evaluation Expertise EC Evaluation Consultant

, (Business Problem) ) :1) . 2) . ( Needs Analysis ) . , , . , , , , . , , , . , .

. ? Nice To Know Need To Know < > / < > / . . (Business Problem) , )

. . / . ! ISD

!! . - . .

. (Business Problem) , , , ) . . Needs (Business Problem)Work Place Basic Skill) , KSA , ? , (Business Problem)Perform)ance Deficiency)

(Business Problem)Transition) , ? ? ? (Business Problem)Opportunity) ? ? ? (Business Problem)Treat)

Projected Results ? (Business Problem)Strength) ? ? , ? (Business Problem)Weakness) (Business Problem)Requirem)ent Mandatory) ,

, , ? ? ? , ? ? ? ? Output - (Business Problem)Role) (Business Problem)Positioning) - - -

- - - - - - , - - Business Needs Critical Business Issue (CBI) Business Opportunity - , . ) , , , Business Problem) - , ) , , Claim) , , , , , , 1)

Critical Business Issue Client Sponsorship HRD (Business Problem)Deficiency) (Business Problem)Discrepancy) . - : Skill/ , / / , (Business Problem) x ) 2) - , - - 3) Guideline Perform)ance Technology (Business Problem)Training Non-Training ) Problem) Needs (Business Problem) , , ) (Business Problem) 2 ) Tim)e Fram)e (Business Problem) ) (Business Problem) )

Problem) 4) (Business Problem)Need Analysis) /Skill/ / Skill/ (Business Problem)Job Analysis) - (Business Problem)Front-End Analysis) (Business Problem) ) . - . (Business Problem) , Skill, ) , . - (Business Problem) , , ) - : (Business Problem)Task Analysis) - : (Business Problem)Task) (Business Problem) , , , ) . (Business Problem)Topic Analysis) Needs Analysis Input Client 1. . 2. .

3. . 4. Performance Goal . Perform)ance Goal Project No Yes Output : : 1 : /Skill 1. 2. 3. 4. a. a. a. a. 2 : /Skill 5. Skill 6. Skill

a. a. 3 : 7. 8. a. 1 a. 250 4 : 9. 10. 11. 12. 5 : 13. 14. a. a. a. a. a. a. b. c. b. c. b.

c. b. c. b. b. c. c. b. 1 ~ 2 b. 250 ~ 1000 b. b. b. b. b. b. 6 c. 3 c. 1000 c. c. c. c. c. c. 6 Key Client Key Client

- Power & Authority (Business Problem) ) Business Needs Owner , - (Business Problem) ) Client - , Client . . Client - - / - - - Key Client Business Problem) - -

Training Reactive Business Problem) Proactive Business Opportunity - - , Analysis Training Opportunity Analysis Hum)an Resources - Gap Optim)al Analysis Training Actual

? Business OpportunityGap Perform)ance Problem) Gap : Reactive & Proactive Model (Business Problem)Business problem)/Business opportunity) , , . - . 1. ?

? ? ? ? ? ? (Business Problem) ) (Business Problem) )

/ . .... Step1 : Step2 : Step3 : Step4 : Step5 : Step6 : Process

As is Should be Gap - /Skill : - - : Incentive System) - : / Training Non-Training : No ? Yes Yes

No Training No ? /Skill ? No Yes Yes Yes ? ? Yes ??

?? ? Yes No Reinforce Yes ?? OJT No ??

Mager & Pipe Cause Analysis Model 1. 2. 3. 1-1. 1-2.

1-3. 1-4. 1-5. ? ? 2-1. 2-2. ( / / ) ? 3-1. 2-2. . 1. 1-1.

* ... 1. 00 . ? 2. . ? 3. ? 1-2. -> ? -> ? 1-3. -> ? -> ? 1-4. -> ? 1-5. -> ? -> ?

2. 2-1. . Output Image . Brainstorming . ( ) . Logic Tree . / SME . 2-2. /Skill - ?

/Skill Skill ? Yes No Feedback /SkillSkill

? 2. (Hypothesis) Brainstorming (Decision Algorithms) , ? ? ? /Skill, /Incentive, (Hypothesis) Skill / Motivation / Incentive (Environment) o . Skill/ . o . . . o . . .

Skill / . /Skill . Training . Training . Training . Training, . Training . . . . . Motivation / Incentive . . . . . Motivation/Incentive . . Environment -

- - - / - . . / . . . , Skill/ S/K, Motivation/Incentive M/I, E) . 1. . 2. . 3. . 4. . 5. . 6. On-line 3 . 7. . 8. . 9. . 10. . 11. . 3. 3-1.

. GAP , , . , ,

Coaching Culture Change Job Aids Documentation(EDMS) 3.

Brainstorming Motivation/Incentive } /Skill Non-Training Training Cost/Benefit , - - Go Stop ; { - - Job Aids - OJT - 3. 3-2.

* ? * ? * ? A. -> -> , Skill B. 3 : 1) Job Aid 2) Training 3) Training + Job Aid C. Non-training Intervention 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) , , Job Rotation , , , ,

o /Skill * . (Skill) o * . ( ) o * . o * Up grade . o * 76% . ( ) * 16% .

( ) / / Decision Table NO ? /Skill , , Skill ? Rule ? ? ? Tool ? ? , ? ? ? ? ?

/ / Decision Table NO ? /Skill , , Skill ? /Skill Rule ? Incentive System ? Job Enrichment

? Incentive System Tool ? / ? , ? , ? ?

/ , ? , Skill , , , , Perform)ance Problem)

. . Perform)anc e Problem)

. . . . Perform)ance Problem) . 30% . 2 , 30%

. 25% . 25% . Performance Gap Skill Performance . . , , , , . , , Front-End Analysis

Theme . 8 1. . 2. . 3. . Sponsor 4. . 5. Gap . Needs 6. . 7. . (2:8 ) 8. . Vision

Culture / / Business Needs Training Needs . . . . / 1. , . 2.

. (Business Problem) , ) , , , (Business Problem) ) . . . , Face to face . - - , - / , - - , - . - , - Outline - / -Cham)pion Sponsor - / . Path .

3. / - . - . . - . - ? (Business Problem) Skill/ Skill) - Skill Skill ? - ? - , , , , (Business Problem) ), , , , , , , : - , - , - , - (Business Problem) : , ) . - ? ? ? ? ( : , , .)

? ? ? ? ? Skill ? ? Task ? ? ? ? ? Skill ? ? : ( ) . 1 : . 2 : . . 3 : 2 1 2 . 4 : , . 5 :

. : 1) : L . ( ) 2) : - 2 , , . - . ( ) 1. 1 :

2. 2 : 3. 3 : 2 / 4. 4 : , , 5. 5 : 4 1 : . : 1. , , . 2. . 3. L , . 4. , . 5. L . , , . 1. 2. ( , ) 3.

4. , / 5. ( ) 1 : . - ? ? - ? - ? 2 : 8 ~ 12 Output(Business Problem) ; ) . , . 3 : . 6 . . 4 : (Business Problem)What to do) , (Business Problem) ) (Business Problem)How to do) . (Business Problem) ) . -

- - . - . - . - . - . - , . - . - . - . - , , . (Job)) (Task) ? / ? ?

? ? Skill ? ? ? ? ? (Job)) (Function) (Duty)) (Task) (Sub)task) (Element)

( .) , , . , . # 1 # 2 # 3 # 4 # 5 # 6 # 7 # 8 # 9 # 10

6 5 4 3 2 1 :

3 - 6 6 6 3 - 1 1 1 6 5 4 3 2 1

6 5 4 3 2 1 (5 ) 3 ? 3 ? ?

3 ? Off-JT OJT : , . : (T.O : Terminal Objective) (E.O : Enabling Objective) /Skill/ . : 1. , , . - . - , . 2. , Skill, . /Skill/ Competency/

Skill CAD - Target Audience , Skill 5 . - . 3 1 2 Process - .

- . - Should Be As Is . - - Business Leader 1 1 - Nominal Group , - Nominal Group , - /Skill/ , -

- - - - - , Skill, - /Skill/ - Output 1) Business - ( ) , , - Glob)al - , Glob)al Market Share - / - / Opinion Leader

- - Business Leader - - Staff ( , 1 45 , / ) , . ( ) . ( ) - ? . - - Relation Tension Task Tension , . - . - . - . - . ( : Wandering Mind) . . , . . .

. ( ) . . . . . ( , ) . - , . - . ( , , , , ) - . - . , . . . , . - ? - ? - ? .

. , , , . , , , , . (Function/Management Level Matrix)Function/Management Level Matrix)) ? ? ? ? ? ? - ? ? - ? ? ?

- ? ? - ? ? - ? ? - ? ? ? (Function/Management Level Matrix) , ?) ? Control ? ?

? ? ? , Skill ? ? ? ? 1. Issue( ) ? * * * * / * * Issue 2. Issue( ) ? (Should be) 3. ? (As is) 4. Performance /Skill ( , ..) ? 5. /Skill ? /Skill ? 6. Performance /Skill ? ( ) 7. ? ? 8. ? ( , , ) *

, . . . . (Function/Management Level Matrix) , , , ) . - - Layout - . . (Function/Management Level Matrix) , , , . , ) , Grouping / Naming

( ) . , . . . . (Raw Data) . , . . . . (What,Who,When Chart )

3) . ? ( Job) Deficiency) ) - : /Skill/ , ? /Skill/ , ? - : ? ? (Consequence) ? - Issue ? ? Business Opportunity) . - /Skill/ ( , / /Skill/ ) - ( ? ?) ? - Brainstorming - (Decision Algorithm) , ? ?

? /Skill, Motivation/Incentive, ? / / Decision Table No ? /Skill Skill ? /Skill ? Incentive System) ?

Job Enrichm)ent ? Incentive System) ? /Tool ? , ? ,

? ? ? / , , , Brainstorming

Motivation/Incentive } /Skill Non-Training Training Cost/Benefit , - - Go Stop ; { - - Job Aids - OJT - (Training Topic) Training Topic) ) Task Impact 1 - Impact 3 Impact 2

- Impact 4 - Non-Training Job) Aids, , , Incentive - Training OJT Off-JT .. 1. 00 . ? 2. . ? 3. . ?

- ? /Skill , ? - - (Function/Management Level Matrix) Skill / / ) ? - - 4) /Skill/

Competency)/ Skill CAD - Target Audience , Skill 5 . - . 3 1 2 ( : ( : ) ( : )

) ( : ) ( : ) ( : ) ( : ) ? ? / ? ? ? ? ? ? ? (Task) ? ? Module 3. - .

- , . - , . - (Business Problem) , Skill, ) , - Raw Data ? - , , ? - , , , ? - , Skill, ?

Pilot Test E)valuation - Audience Behavior Condition Degree - - . - : , , . - - . . . - Revision

1. 1. 2. . 2. SME, . - Outline , Grouping . Grouping SME . : - Road Map ? - ? - Top ? . 3. / - . - . - SME . - Delphi . /

, . (Business Problem) ) . . , (Business Problem) ) 20 . R. Mager (Training Topic) A)udienc) e : (Training Topic) B)ehavior : (Performance) (Training Topic) C)onditions : . (Training Topic) D)egree : , :

TV 10 . (A) (C) (D) (B) A (Business Problem)Audience) B (Business Problem)Behavior) (Business Problem) ) (Business Problem) ) (Business Problem) ) C (Business Problem)Condition) (Business Problem) ) D (Business Problem)Degree) ?

(Business Problem) ) : (Business Problem) : ) : (Business Problem) : 3 ) : (Business Problem) : 15 ) Audience ( ) : Behavior : Condition : Degree : - - - - - - - - - ,

- - 1 Prototype . ISD 1 Mager + + . A(Action to b)e Performed) . C(Conditions under which the performance is to occur) . S(Standards of successful completion of the performance) . : L 5 ( ) 5 100% ( ) . ( )

1. Audience : ? Behavior : ? ? ? (Real-World) Condition : ? ? Degree : ? 2. Behavior : Cost/Benefit Condition

: Degree : ? 3. ? (Complete) ABCD ? ? (Adequate) ? ? (Appropriate) ? ? (Valuable) . Performance Objectives Performance Objective .

Performance Objectives Performance Objective . 1. 2. 3. 4. (Business Issue ) 5. ( / ) Performance Goal Result ) Result : 3.9 / 5.0 4.5 / 5.0 , ,

? ) . . ? ) , ( , ) Knowledge - , , - , , - , , - , , -

, , Motor Skill , , , Attitude , , Interpersonal , , 1 : / . 2 : . 3 : . 4 : .

3 :

4 : , . . 1 : , 2 : .

. ( : .) , . ( : ~) ( ) . - ( : 1 ~) - ( : , 1 ~) ~ . (Business Problem) ) (Business Problem) ) (Business Problem) )

(Business Problem) ) HRD . Performance Objectives(Terminal Objectives, Enabling Objectives) . 1-0 . 1-1 . 1-1 . 1-1 2-0 . 2-1 . 2-1 . 2-1 1. , , , . 2. .(Business Problem) )

, . . - - - - . . SME, Involve SME . , , Tool . . 3. / - SME . . P-C Matrix : Task Analy)sis ( , , , ) - : - : , , - : - : ,

/ : Task Analy)sis , - ( ) : - ( ) : (Conceptual Understanding, Causal Understanding) - (Skill) : Skill (Concept Classification, Procedure Using, Principle Using) - : P-C Matrix - ? x : - ? x : - Learning Center ? - ? x : - . x :

- , , . x : - . x : - ADDIE . x : - Module , , . - ? . x : x : - . . 3 . x : - .

Expositive (Business Problem)GEP : Approach) G E P Generality E)xample Practice Test Experiential (Business Problem)ERG : Approach) E R G E)xample Reflection Generality

. Test du i vi In d

Fact Learning (Experiential Strategy)) Principle Learning (Expositive Strategy)) . ng Le ar ni p G ro u D i sc ov er y) St ra te gy) Ex p os i t

iv e Stra al t eg y) Le a rn i ng . . . . Test . ( ) (Lecture) L

I - Oral Presentation L - Demonstration ( ) (Discussion) L L - Seminar - Panel Discussion - Debriefing of Simulation & Game - Group Project - Small Group Exercise L L I

( ) (Tutorial) I L - Coaching Counseling OJT Apprenticeship Tutoring CBT ( )

(Laboratory) L M1 : Raw Materials M1 - Simulation Role Play Field Work Game Case Study M2 : Instructional Materials ( ) (Independent) L

M1 : Raw Materials M2 - Book CBT A/V Interactive TV M2 : Instructional Materials ( ) L (Lecture) I - Oral Presentation - Demonstration L I- L (Discussion)

L L L (Tutorial) (Laboratory) (Independent) I : Instructor I L L L : Learner L Seminar Panel Discussion Debriefing of Simulation & Game Group Project Small Group Exercise - Coaching - OJT

- Tutoring - Counseling - Apprenticeship - CBT M1 - Simulation - Field Work - Case Study M2 - Book( ) - CBT - A/V - Interactive TV M1 : Raw Materials - Role Play - Game M2 : Instructional Materials

1) 3 . 1) Drill & Practice 3) Lecture/Presentation 2) . 20 . . 1) Problem Solving/Lab 3) Discuss/Seminar 3) 2) Simulation 4) Cooperative Group Learning . 4 . 1) Tutorial 3) Game 5) 2) Game 4) Independent/Learner Control . 30 .

1) Discover/Individual 3) Demonstration/Modeling 4) 2) Tutorial 4) Independent/Learner Control 2) Discussion/Seminar 4) Demonstration/Modeling , . 1) Game 3) Problem Solving/Lab 2) Discussion/Seminar 4) Drill & Practice

( Rule) . . . Context . Interpersonal Skill

, , , , ( )

Skill

: (Tutorial), (Independent : , WBT, CD-Rom) L T L L L L L L (Lab)oratory)) L MR

Panel Deb)riefing of Simulation & Game Exercise T (Tutorial) T Oral Presentation + Overhead Film, Slide Flip Chart Demonstration OJT Tutoring CBT (Independent) L MR Simulation

CBT ( , CBT, A/V) Interactive TV S, A K, S S, A / Test K, A

K, A Simulation / S, A K, S, A K, S, A K, S, A K, S, A S (ARCS Model)ARCS Model) Keller ARCS Relevance Strategies ( ) Attention Strategies ( ) Confidence Strategies ( )

Satisfaction ( ) : A, R, C, S Strategies (ARCS Model)ARCS Model) Attention A1 A2 A3 - Relevance R1

R2 R3 (ARCS Model)ARCS Model) Confidence C1 C2

Satisfaction S1 S2 C3

S3 (Pre-Instructional events) ( ) ( ) task Material Remind (Instructional events) , , , , Q&A, Application E)xercise Guide Learning ( ) (Follow-through events) Key-Point Lesson

10% 10% 25% 65% 65% 25% (ARCS Model) )

.

, , Review . : , , Training Approach 1. . 2. . (Merrill & Reigeluth P x C Matrix)

3. . , Skill, . 4. . (ARCS Model)Sequencing)) : . , . Performance Ob)jective ( x )

Skill 1) 2) 3) 4) 5) . . . . . . 10 . . - : Historical Sequence, Procedural Sequence, Hierarchical Sequence - (Topic) : Topical Sequence, Spiral Sequence Module Course : Module : 3 ~ 5 3 ~ 5 Lesson : Module 2 ~ 4 1

Course Module Performanc) e Goal Module Terminal Objec) tive (Training Topic) Performanc) e Objec) tive) Lesson Ac) tivity Lesson Plan Enabling Objec) tive Module

1 2 3 1 2 1 2 3 1 2 3 3 4

. 1. 2. 3. 4. 5. (Timing) 6. 7. 8. / 9. 10. /

Lesson Plan : . : ? Murphy)s Law : . (Presentation) (Practice) . . : 1) 2) 3) 1) 2) 1) 2) Test 3)

1. , . , , . . 2. . . - . - Level II . EV, Code . - D/B . . 3. / - (Business Problem)Term) Project) . - D/B . - .

: (E)ntering Behavior) . . . , , . : , . . : (Terminal Behavior) . . . . 1. . 2. . 3. . (Business Problem)Kirkpatric ) Level Level

Level Level 1 2 3 4 (Business Problem) ) : (Business Problem)Sm)ile ) (Business Problem) ) : /Skill/ . , . (Business Problem) ) : . (Business Problem) ) : . Level 1 Level 2 Level 3 Level 4 1 2 4. . (Business Problem) , , , , )

, : , ( , , ) , Checklist, (rating scale) Rub)ric : Portfolio - : , - psy)chomotor skills - - Module 4.

Pilot test Revision E)valuation - - - . Pilot -

Formative E)valuation . . - . , Game - - / DB 1. D/B . 2. SME . SME Level . . Reading Test . Test SME Manual . - -

SME Data base . 1. - . - 2. SME W/S . W/S , . Icon . . . : - - - -

- - - S, A K, S S, A / Test K, A

Simulation / S K, S, A K, S, A K, S, A K, S, A K, A S, A . . 7 . - : 80% - : 10% - : 5% - : 5%

Non-Project Flip Chart Project OHP Slide Beam Projector (Handout) WBT Hy)permedia Computer/Multimedia

TV / Flip Chart Overhead, , 30 . K . S . . .

Classroom Interactive TV TV Instruction ( ) K S A . , . . 30 . Classroom Interactive TV K S A . , , . . Classroom Interactive TV Self-study) , , . , . . K S A . . . .

30 . Classroom Interactive TV TV Instruction ( ) Classroom Interactive TV TV Instruction ( ) CBT Self-study) / , K S A . / . . Classroom PC CBT, Self-study)

. . . . 1. ? 2. ? 3. , ? 4. Skill ? 5. ? 6. ? 7. ? 8.

? 9. ? 10. ? OHP Slide . .

. . , . . , , . . . 3 1. 3 2. ? . ! ! . ! !

. ! ! . . (White Space) . 3. ? . Color 3 , , , , . / / -Sample Guideline (Visual Media) ? ?

? ? 3 ? ?

Mock-up , ? ? Guideline

(Verb)al & Sound Media) ? ? ? ? (Writtem Text)

? ? / Guideline (Learning Text) (Motor) Skill ?

? - - - - ? - - - ? ?

, ? , : , (Mass Media) , : : : , , .

Pilot Test 1. 2. Pilot Test . - - - , - - 3. Pilot Test 1:1

8-12 , , Revision 1. - Revision . - Pilot .

Process 2. Needs - 3. / Pilot Test - - - DB - - . - . Oriented revision .

(Implementation) - . . . Checklist . . - Checklist Master File - ? ? ? ? (Implementation)

Monitor Checklist ? , Master Plan ? ? Monitor ? ? (Implementation) Skill - Skill - -

. - Flip Chart - OHP - - - Module 5. (E)valuation) - 4 . - . - , , - - Raw Data ? - ? 1)

: : : : . , , . , , . . 2) : ( ), , . : , . . 3) : , , . : . : /Skill .

4) : / / . 1) Skill Simulation 2) ( ) Focus Group 3) , , Performance Level 1 (Reaction) 1) - ( , _ , ( , )

2) - , , , 3) - - Follow-up - Level 2 (Learning) 1) - - Factor ( , , , , ) 2) - Data Data Skill Test Data Test Test (Norm Referenced Test, Criterion Referenced Test) 3) -

Open answer test Write in/Short answer test Binary (True/False) test Multiple Choice test Level 3 (Behavioral & Skill Change) 1) - - Skill ? ( ?) - - Business Need 2) - - Skill - 3) - . ? Business Needs ? Skill ? ? ? 4) Skill - Behavioral analysis Track behavioral change through surveys ( , )

Tracking Design ( / , ) Transfer of Learning Skill Transfer Transfer (Business Problem)Reinforcem)ent) : 41 % . 6 : 24 % Skill . 1 : 15 % . , Delivery Transfer ( )

. , , . . . . . . 72hr . . Skill . Trainer . . . . . .

Transfer . Transfer . . Transfer Brainstorming . Newsletter . Contest . , , . . / . . , . (Performance Contract) . . . , Skill . 72hr .

. Network Follow up . . Level 4 (Business Result) 1) - - Impact 2) - : , , - : , , , 3) - - - - Overhead Costs - 4) Cost Analysis - Cost Effectiveness analysis - Cost Benefit Analysis - Cost utility analysis Level 5 (ROI) Results Based Partner .

E)valuation Paradigm Shift Biz. Results Solution Biz. Solution Scope Results Based Biz. Impact Application Learning Active Based Reaction Level 1 Level 2 Level 3Level 4 ROI Non-Training Systemic Solution

Biz. Impact Behavior, Learning Objectives Results / / - Transfer Level 5 (ROI) Business Impact Data . / Survey / /Sponsor Solution Biz. Impact Data Statistical Model * / - Program / Data / -

Impact , Ex. Franklin Covey Co, The Jack Philips ROI Group Data - Project Managem)ent . Project Managem)ent ? . % PM ? Survey , Data Trend Ex. HP, Wilson Learning co. Ex. Motorola, - HP, Level 3 Biz. Im)pact . ? .

? . ? - , Cost * 69% Leadership Skill 39% . Solution Biz. Im)pact - Sales Strategy Course Tool Action Plan - - Tool Trend - / - 2% Level 5 (ROI) ROI , Biz. Needs Biz. Impact Solution - Business Needs Im)pact Objectives - (Business Problem) , )

Data Solution Data Business Impact Tool - ROI, *Output/Input - ROI Data / . Job / , Interview/ Survey Net Solution Benefits * ROI = Solution Costs - / (Business Problem)Level1) - (Business Problem)Level2) - (Business Problem)Level3) - Business Im)pact (Business Problem)Level 4)

Solution Costs - /Material/ / Overhead Cost - / /Salary& Benefits Solution - Control group - Solution / - (Business Problem) Data) - Im)pact / - Solution Data Data Data ROI

- Reporting Communication - / / Level 5 (ROI) ROI Level 4 Cost Revenue Cost Quantity & Sales Revenue, Cost, M/S, Custom)er Loyalty, Satisfaction

Time : A/S ( / A/S Call Center A/S ) R&D , , Cycle Tim)e, , R&D , E)rror , ,

, , * Level4 ROI , ROI . (t) = 1.5hr( ) (T) = t Cost Save = T , , , , , , Reaction (c) = 2 ( ) ( ) ( C )=c Level 5 (ROI) Performance Problem

Needs . Behavior Change Job Aid , Needs Business Impact ( = ), Solution 1 1 - (1 1 1 1 )

. Cost save - (1 1 1Month) Behavior Change Business Impact . - Business Im)pact Mission, , . Level 5 (ROI)

ROI : Return On Investment 1 1 (%) * Benefits to Cost Ratio(BCR=Benefits Costs of training)

ROI(Benefits-CostsCosts) * 1 Program 1 A. (260 ) = / B. (A8hr) = C. B = D. /

= E). = F. = G. = H. / (Business Problem) ) = I. A H J. K. Staff , (Business Problem) ) I. I, J K Success Case Method (SCM) Robert O. Brinkerhoff 1996 SCM . SCM . 20% . 1 : 2 : 5~7 . . 3 : : , , , . . . , , , .

. : . 4 : % % , , , , , . 5 : HRD HR Competency Top Management (Function/Management Level Matrix)4.45/5.0) (Function/Management Level Matrix)4.43) (Function/Management Level Matrix)4.36) (Function/Management Level Matrix)4.18) Top (Function/Management Level Matrix)4.16) 1. 2. 3. 4. Technological Literacy 5. 6. 7. System Thinking 8. 9. Intervention 10. 11.

12. 13. Buy-in Advocacy 14. 15. Big Picture HRD HR HRD Staff 9 Foundation Competency 32 Technical Competency . Technical Competency Foundation Competency J H ob/T R a sk Consulting Kn o K n wl Sy owl edg st ed e em ge Ar ch it ec

t ce fa er n nt ig I Des Technical Competency Facilitation Language Mastery Project Management Negotiation Research

en um Ac n s es tio g ng oc ra in ti Pr le on ul s ce si ns es Ac Vi Co sin e ic dge u ng g le B Cha ate now r St P K CD Core competency, Shared value Training Evaluation Learning Coaching Instructional Design Knowledge Mgmt

Foundation Competency - - - - - - - - - : B B . , . 20 . , . 5 100 . . . B . , 100 .

. B . . . . . , . B . . , . , . B , . . Front-end Analysis PC ( )ACME . PowerPC 3 . PowerPC SuperOffice . ( )ACME . 1. ? a. b. c. d. ( ) SuperOffice . .

, . . SuperOffice . 2. ? a. b. c. d. . SuperOffice . SuperOffice ( ) . b c SuperOffice . SuperOffice skill . 3. ? a. b. c. d. SuperOffice . . . . 4. skill . a. b. c. d.

? SuperOffice SuperOffice SuperOffice PowerPC Skill , . . SuperOffice , , , . , . skill . 5. ? a. SuperOffice , , , . b. ( )ACME . c. SuperOffice . ( )ACME . . 6. ? a. Skill . b. . c. SuperOffice . , skill , ( )ACME . 7. ? a. , ( )ACME . b. . c. , . ( )ACME . , ( )ACME .

8. ? a. SuperOffice skill . b. . c. . SuperOffice . 9. ? a. b. c. d. e. f. POWERPC ( , SuperOffice) . SuperOffice SuperOffice ( )ACME . . . . . ( ) SuperOffice . SuperOffice 6 .

. , , 10. ( ) ? a. SuperOffice b. POWERPC . c. SuperOffice . . SuperOffice full time . 6 . , SuperOffice . 11. ? a. SuperOffice . b. c. POWERPC . . SuperOffice

12. ? a. . b. . 13. ? a. b. . . SuperOffice . SuperOffice . 14. ? a. b. c. d. SuperOffice SuperOffice SuperOffice . 15. ? a. . b. c. SuperOffice , :

SuperOffice 10% . SuperOffice . ( )ACME SuperOffice . 16. ? a. b. SuperOffice c. 17. ? a. b. c. d. SuperOffice skill . SuperOffice ( )ACME . ? ! . .

SuperOffice . , SuperOffice . , . 18. ? a. ( )ACME b. 19. ? a. ( )ACME b. 20. ? a. ( )ACME b. c. . . ( )ACME . . . , . ? . . Front-end(need) Analysis .

Recently Viewed Presentations

  • Perspective Represntation

    Perspective Represntation

    Basic Dimensioning Rules Dimension to object lines; avoid dimensioning hidden lines Basic Dimensioning Rules Place consecutive detail dimensions in line Basic Dimensioning Rules Dimension the object rather than the space Basic Dimensioning Rules Extension lines begin about 2mm from the...
  • Agenda - Ruxcon

    Agenda - Ruxcon

    Introduction. A payment gateway is an e-commerce application service provider service that authorizes payments online. It is the equivalent of a physical point of sale terminal.
  • SharpLeaf Flowing automated reports to paper Nicolas Delcros

    SharpLeaf Flowing automated reports to paper Nicolas Delcros

    Widow and Orphan control. Widow and Orphan control. Widow and Orphan control. Widow and Orphan control. Inclusions. Inclusions. Decorations. Decorations. Tables. Table-wide settings. Column- and Row-wise settings. Cell-wise settings. Filling tables. Filling tables.
  • Evernote Add-On Products - Ozark School District

    Evernote Add-On Products - Ozark School District

    Save them to Evernote to read them anywhere. Capture an image from the desktop with the snap tool or with your camera Select fill color Erase Lines Add Text Add Arrows Change the font, the font color and the size...
  • Comprehensive Efforts to Reduce Alert Fatigue caused by ...

    Comprehensive Efforts to Reduce Alert Fatigue caused by ...

    St. Jude Children's Research Hospital. Non-profit pediatric cancer research center in Memphis, Tennessee. Mission: To find cures for children with cancer and other catastrophic diseases through research and treatment. Cerner Millennium Electronic Health Record. DoseEdge Pharmacy Workflow Manager used to...
  • Embargoed for 5:30 p.m. ET 11-16-19 Global Study

    Embargoed for 5:30 p.m. ET 11-16-19 Global Study

    Dr. Dangas reports grants from Bayer, during the conduct of the study; personal fees from Sanofi Aventis, personal fees from Bayer, personal fees from Janssen, grants and personal fees from Daiichi-Sankyo, other from Medtronic, outside the submitted work.
  • Lean Implementation at WIC (example  2.5 SS Pressure

    Lean Implementation at WIC (example 2.5 SS Pressure

    Strategic Issues For Business Systems LeanSigma® Principles PowerPoint Presentation Manufacturing Lead Time PowerPoint Presentation Kaizen Breakthrough Principles Achieve Dramatic Improvements In Short - Term Operating Results Shopfloor Day 1 Shopfloor Day 1 (Continued) Shopfloor Day 2 Shopfloor Day 3 Managing...
  • . .. Quescussion The images are under creative

    . .. Quescussion The images are under creative

    Quescussion. Quescussion, as the name indicates, is the union of questions and discussion blended into an activity. The teacher/discussion leader asks a question or makes a statement to the class (preferably displayed on the board or slide).