Account Management 3rd Line Support Tools - CERN

Account Management 3rd Line Support Tools - CERN

Unified communications: Lync as your desk phone Fernando Moreno Pascual IT/OIS CERN IT Department CH-1211 Genve 23 Switzerland Overview What is Lync? Collaboration tool: Availability

Searching for CERN people Instant messaging Sharing information Lync as your desk phone benefits: Easier way of making calls Forwarding calls feature Voice mailbox & Missed-calls CERN IT Department CH-1211 Genve 23 Switzerland Connection from outside CERN How to start using Lync as your desk phone? 1

What is Lync? Without using Lync: Using Lync: CERN IT Department CH-1211 Genve 23 Switzerland Availability Instant Messaging Share documents Immediate call are supported!! 2

Main collaboration tools: Availability Lync knows about the appointments that you have in your calendar and sets automatically your status accordingly. Examples: - You are on holidays, Lync will set Out of office. - You have a meeting, Lync will set In a meeting. - You have an appointment, Lync will set Busy. CERN IT Department CH-1211 Genve 23 Switzerland Main collaboration tools: Searching for CERN people I need to call Telma Mantas

Lync gets all the numbers from the CERN address book, so you are sure that the results displayed are the updated ones. As you see, calling a person is quite easy: typing the name and clicking one button. CERN IT Department CH-1211 Genve 23 Switzerland Main collaboration tools: Instant messaging How to start a conversation le Doub click

As you can see we are also able to make groups for chatting, which is very useful as well. CERN IT Department CH-1211 Genve 23 Switzerland Main collaboration tools: Sharing information What about sharing presentations, sending files How we can collaborate: Share a desktop. Send file/s to our contacts. Add video. Add multiple participants.

CERN IT Department CH-1211 Genve 23 Switzerland 6 Lync as your desk phone: Easy way of making calls Tired of having to search for a number and type it manually? With Lync you can call your contacts with a single click. You can search for CERN people and call them by making click. If you have an external number, just paste it and press Call Really easy CERN IT Department CH-1211 Genve

23 Switzerland Lync as your desk phone: Forwarding calls feature Keeping the simple way of making calls, enabling the call forwarding feature is really easy, lets see how: Other options are: - Forwarding to the voice mail. - To our delegates. This will be explained a bit more in detail in the demo CERN IT Department CH-1211 Genve 23 Switzerland Lync as your desk phone:

Voice mailbox & missed-calls Lync is not running, or a person left a message on your voice mailbox: Voice message forwarded to your inbox. Missed incoming calls (busy, away, out of office) Notifications to your inbox about missed calls. In Inthe thevoice missed mail call notification notification we wehave: have: -- The All the information

information of the of the caller. caller. -- An The audio time file when attached the call - Awas preview made. of the message CERN IT Department CH-1211 Genve

23 Switzerland 9 Lync as your desk phone: Demo Demo CERN IT Department CH-1211 Genve 23 Switzerland 10 Connection from outside CERN What if you are away from your office but still want to be connected?

Lync offers three useful functionalities: Take your laptop: Be connected by using your mobile phone. Lync is available for Android, Windows Phone, iPhone and iPad. CERN IT Department CH-1211 Genve 23 Switzerland 11 How to start using Lync as your desk phone? Detailed information in https://cern.ch/lync Register in Lync phone system through Phone Request on

https://cern.ch/edh Make sure you have your new phone prior to change (available at CERN Store): HP 4120 CERN IT Department CH-1211 Genve 23 Switzerland Logitech H570e 12 Summary With Lync, by default: Availability

Instant messaging Connect wherever you are with no roaming charges (WIFI) Registered for Lync as your desk phone? Then: Easy way to make phone calls Voice mail on your e-mail client In addition: CERN IT Department CH-1211 Genve 23 Switzerland Missed call/voice mail notifications Easy access to call management

In case of problems, contact [email protected] 13 Thank you for your attention Questions? CERN IT Department CH-1211 Genve 23 Switzerland 14

Recently Viewed Presentations

  • Accrual Accounting & Income

    Accrual Accounting & Income

    The most basic accounting assumption is the entity, which is any organization that stands apart as a separate economic unit. Sharp boundaries are drawn around each entity so as not to confuse its affairs with those of others. Continuity (going-...
  • The Political System in Germany

    The Political System in Germany

    Head of state: president of Germany. His role is more ceremonial. by his actions and public appearances, represents the state itself, its existence, its legitimacy, and unity. involves an integrative role and the control function of upholding the law and...
  • 投影片 1 - Asus

    投影片 1 - Asus

    confidential: all materials appearing in this presentation may not be released or reproduced without prior email permission from asus. confidential: all materials appearing in this presentation may not be released or reproduced without prior email permission from asus.
  • Senior Parent Night Class of 2019 - PC\|MAC

    Senior Parent Night Class of 2019 - PC\|MAC

    Financial Aid. FAFSA. Opens Oct. 1st of Senior Year. US Citizen or Permanent Resident. Parent/Student Info (Social Security numbers, dates of birth, etc) Parent/Student Taxes (if applicable) Due March 2nd. Dream Act. Opens Oct. 1st of Senior Year. DACA or...
  • Distributed Systems CS 15-440 Synchronization  Part III Lecture

    Distributed Systems CS 15-440 Synchronization Part III Lecture

    This algorithm is an implementation of a more general protocol known as quorum-based protocol. The quorum-based protocolcan be implemented using a . voting. scheme, originally proposed by Thomas (1979) then generalized by Gifford (1979) Basic Idea: Clients are required to...
  • UPRAVLJANJE PROMJENAMA: KOMUNIKACIJA, ODNOSI S JAVNOU I LIDERI

    UPRAVLJANJE PROMJENAMA: KOMUNIKACIJA, ODNOSI S JAVNOU I LIDERI

    Oni koji upravljaju mogu imati viziju, biti obrazovani, kompetentni, kreativni i hrabri, ali pravi lideri su samo oni sposobni svoju energiju i pozitivne osobine prenijeti na one koji ih žele slijediti.
  • Slackers Guide: Limbic, Memory, Prefrontal Cortex V2

    Slackers Guide: Limbic, Memory, Prefrontal Cortex V2

    Memory Retrieval. Emotional . The amygdala stores conditioned stimulus memories and can adjust the body's state from the recall of these memories. Input from the prefrontal cortex can suppress the action of emotional memories by inhibiting amygdala evaluation (basolateral) and...
  • Formal Syntax and Language Change

    Formal Syntax and Language Change

    Language change: why study it? Elly van Gelderen Festival delle Scienze, Rome, May 2017 Insight into the mind of the learner Like She forgot all about the library like she told her old man now (Beach Boys' song). (2) So...