EC Services IPOSS Token Process Distributor Training Version: 2.0; Updated: 2014-04-15 Owner: [email protected] IPOSS Token Process Overview Old Manual Form Based Process Check data on transmittal form with reseller Gather End User data, complete Stock or Order Tokens Manual transmission form Create internal Order & raise PO New Token Automated Process Accept Order Create end User FL Buy Token Register End Customer, Equip,
& Redeem Token 24 Hours Register system onsite using FL Automatically create contract & FL System under Coverage 5 Working Days Create SAP Support contract Create SAP Invoice & Confirmation System under Coverage Disti Reseller Create SAP Invoice to Disti
Faster to order Faster access to support Less pushbacks, Less waiting Avaya Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 2 Token Process Dos and Donts IPOSS Token process is intended for Front Market New IPOSS customers Token process cannot be used for Renewals, Recasts, Special Bids, IP Office Branch, Contact Center Offer (aka Phoenix), or complex enterprise installations. This process will run as a parallel process to the current Avaya SME Transmittal form submission methodology for the next months and then replace the old process for all standard orders. See FAQ Document provided for additional items. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 3 IPOSS Token Process Details End Configure Token Quote For IPOSS Hardware and Service Options
(EC/OC) Place Order to Disti for IPOSS w IPOSS T Material Codes (End Customer info not required) Complete Token Order to generate Tokens (Manage tokens) (EC/OC) Distributor Avaya Invoice Received for Token /Contract /Sales Out Reporting Ok Distribute Token to BP with IPOSS Order (EC/OC) AVAYA (SAP): -Contract Created -Invoice Created for Disti
Receive Token for IPOSS Order Start Partner Create/Search for End Customer Account (Sold_to) -Associate BPLink to account -(GRT) Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. Install and Register IPO equipment (GRT) Redeem Token for End Customer to create Avaya IPOSS Contract (GRT) 4 IPOSS & IPOSS TOKEN Services Offers
271712 271712T 1YPP 1YRPP TOKEN 3YPP 271629 271630 271629T 271630T 271631 271632 271633 5YPP 5 Content This document will outline the steps in EC Services for creating IPOSS Token Quote. Scenario Options covered: 1) Back-to-Back or Just in Time Order for a specific Partner/Reseller if known at time of Quote/Order or 2) Stocking Option for Quote/Order when Partner to sell to will be determined later Note: EDI Token Orders can be submitted as an alternative to the EC Quote/OC Order process.
Please note that this is not an EC Services training. The purpose of this document is to cover the IPOSS Token quote specific screens only! Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 6 Access EC Services STEP 1: Login to EC Portal via SSO and Select EC Services USERNAME XXXXXX XXXXXXXXXXXXXXXXXXXXX Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 7 IP Office Quote STEP 2: Click on IP Office and Select Token Quote XXXXXXXX Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 8 Partner Specific Quote For a Back-to-Back or Just in Time order choose Option 1 to place a Partner Specific Order based on BP Link ID. For Stocking Orders (where BP is TBD) choose Option 2 and the Country and Medal Level
STEP 3: Select Business Partner from the drop down list XXXXXXXX Business Partner XYZ - 999999 Type in the first letters of Your Partner name for a quicker search. Type in Country And the Medal Level of BP Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 9 Hardware Details STEP 4: Enter Partners Hardware Details accordingly and hit Next. Token must match with the Partners hardware. XXXXXXXX Please note that a Token Quote can cover multiple pieces of hardware, if the hardware is located at the same location. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 10 Generate Quote STEP 5: Follow the steps below & note down Quote # for future reference XXXXXXXX
6. Click Here to 1. Choose from the dropdown to define correct service options. 2. Enter number of Gift Card(s) to be ordered. NO 3. Auto-Renew defaulted to No until future release 4. Add Email for Token delivery Multiple Emails are allowed. 5. Title the quote to your preference. Will help locate the quote easier. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 11 Result Token Quote Manifest Once order is saved and configured a summary will be displayed for final validation. At this stage, quote can still be changed. XXXXXXXXXXXXXXXXXXX XXXXX View Quote Pricing Report (HTML or Excel) Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. Quote can be easily ordered in OC by selecting the 12 Order Tokens option.
Useful Features: Token Reporting On the main EC Screen a new Token Reporting option is available to provide an overview and status of all Token orders. XXXXXXXXXXXXXXXXXXXXX XXXXXX XXXXXX Click on the Transaction ID hyperlink for Token Transaction Details. Will also allow you to email the Token to Your Partner. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. Reporting is the place where status of tokens are shown as Active, Redeemed, or Expired. 13 Useful Features: Transaction/Quote Details Transaction Details screen will show detailed information of the ordered tokens. XXXXXXXX XXXXXX XXXXXXXX Tokens can be withdrawn/Expired on demand. In addition, User can re-send/Email the Token to the Business Partner from this screen as well. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
14 Token PDF Files (Summary and Detailed) XXXXXXXX XXXXXXXX Unique Token Numbers IPOSS T Material Code With Partner Medal Level Suffix Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. Hardware and Service Description 15 Sample Redemption Confirmation Token Redemption Confirmation: Avaya Maintenance Contract Created Dear Avaya Customer, Congratulations! Your Avaya Token Redemption for Maintenance below has been completed.This notification confirms that your request to activate your maintenance contract has successfully completed in our systems. Please keep this notice for future reference, as required. To change the contract, please submit specifics to [email protected] Token Number/Status IPOJXFSRGXTK8Y5UWJK0 : Redeemed USPS-HIGH RIDGE POSTAL STORE
Customer GRAVOIS-DILLON PLAZA HIGH RIDGE Missouri 63049 US Customer Sold_to/Ship_to 0003267066 12345678 Date Redeemed/Contract created 2014-Jan-20 Contract Number Contract Start Date 51037197 2014-Feb-01 xxxxxxxxxxxxxxxxxxxxxxxxx W. BRADLEY ELECTRIC, INC. - DBA:WBE TELECOM Reseller/Partner 89169 Redeemed by GRT BP C2 LinkID89169 Distributor Jenne Distributors Inc. Service Description IPOSS
Hardware Covered Service Code Service Code Description 271665T IPO-T RTS 24X7 APR 4HR-500V2 3YPP Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 16 Summary An IPOSS Gift Card Token Quote can be created in maximum 15 minutes. Quote to be ordered in Order Center as per normal process. Simple Steps: Receive the IPOSS T code order from your Partner Configure Token and provide to Partner Partner Completes Account setup, Registration and Token Redemption Final Confirmation sent to all parties Invoice from Avaya to Distributor at time of Redemption (per Token) Report on Sales Out only after Invoiced for redeemed tokens. Automated process allows for Fast IPOSS ordering!! Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 17 User Guides, Videos, and FAQ For More Details and schedule of Training sessions: https://support.avaya.com/iposstoken User Guides and Frequently Asked Questions PDF: Avaya Global Registration Tool - IPOSS Gift Card Token User Guide PDF: IPOSS Gift Card Token Quick Reference Guide - Account Creation
PDF: IPOSS Gift Card Token Quick Reference Guide - Token Redemption PDF: IPOSS Gift Card Token - FAQs YouTube Training Videos Video: IPOSS Gift Card Token Quick - Account Creation Video: IPOSS Gift Card Token Quick - Token Redemption Video: IPOSS Technical Registration of an IP Office For Questions Please Contact the Avaya team Patsy Taylor: [email protected] Uwe Ehlert: [email protected] Emi Kiss: [email protected] Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 18 BACKUP SLIDES End-To-End New IPOSS Ordering Process 1 Disti orders Tokens representing maintenance coverage 2 Partner orders hardware and Token from Disti goes to AVAYA Web 3 Partner and performs 3 steps: a) Create Installation Site b) Register Hardware
c) Redeem Token supported by AVA To redeem your gift card please login to Avaya.com and follow the next steps: 1.Select Product and Services a c Confirmation and invoice 5 4 AVAYA SAP Automation b Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 20 Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 21 END
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