Accessible Information Standard New Legislation (SCCI 1605) from 31 July 2016 Caireen Detain, Project Manager - July 2016 Context The Accessible Information Standard was approved on the 24th June 2015 by NHS England. All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law. This came into effect on the 31st July 2016. 31 July 2016 The aim of the Accessible Information Standard is to support disabled people and people with an impairment or a sensory loss. This should enable people to get information that they can access and understand, as well as any support with communication. Organisations
For Health: this means that all GPs, dentists, pharmacists, specialist health services and hospitals have to now follow the Accessible Information Standard. For Adult Social Care: this means that the County Council and the organisations it asks to provide support, must also follow this Standard. That means that all day services, residential homes, support at home, community work and housing related services must make sure they meet these requirements. Impact This new legislation requires the Local Authorities (such as the County Council) and providers to have a clear, consistent approach to recording and meeting communication support needs for the people they support. Ask & Identify Record Flag Meet
Share This is to ensure that people are not put at a disadvantage in comparison with non disabled people, when accessing NHS or adult social care services. Legislation The new standard also includes the communication needs of a persons parents or carers if they are also disabled or have an impairment or sensory loss. The legislation does not cover foreign languages; however, we would encourage you to record this anyway so that people can get the right support. The legislation does not cover staff and employees this is still covered under the Equality Act 2010, which says that employers need to support their workers. Why? Why is it necessary to produce accessible information? Accessible information and communication is important for several reasons: It improves the quality of life of many disabled people, their families and carers. Many people take for granted the ability to go about their daily lives without experiencing communication barriers.
Providing information in a range of accessible formats can potentially reduce the number of complaints. People feel that they are included, valued, listened to and respected. When supporting people, it is good practice to work hard to meet different needs, communication is an important part of this. It's the law. Responsibility Information about a persons communication needs to be clearly recorded and then checked at reviews Questions to ask and record: How do you communicate? (e.g. BSL, deafblind alphabet, Makaton, verbally) What do you use to help with communication? (e.g. communication devices, hearing aids) How do you need information presented to you? (e.g. braille, easy read, verbally) What is the best way to contact you? (e.g. family members, email, telephone, letter, text) Can this information be recorded and shared when we make a referral? (e.g. social workers, education, health) Recording Understanding a persons communication needs:
support required contact methods formats required Recording Add a note in the persons file about their communication needs Make sure these notes are visible When sending out information refer to their notes about
communication requirements Support At the moment, there are no clear guidelines about how this new Standard will be monitored. Local Authorities (such as the County Council) and the organisations like the Care Quality Commission (CQC) will be asking providers how they are meeting the requirements of the Accessible Information Standard. To start, you could create communication profiles. Some people may already have these in place. Then the information needs to be checked at the next review. This will not only help make communication better in your organisation; it will also help the people you are supporting. Documents Creating accessible documents Different meanings can confuse people so being clear is very important.
Make sure that: The language and message is clear Words are easy to understand Difficult words were explained The photos or symbols used represent the words The format is consistent (using the same font and spacing) Easy Read documents are useful as there are fewer words so its quicker to read. The language is clear and any jargon used is explained. For larger documents it is worth thinking of it as an executive summary. Plain English is essential to avoid confusion and to ensure the message is fully understood. Formats There are lots of different ways of making information accessible Paper Formats Electronic Formats Braille Documents , e.g. Word, PowerPoint
Easy Read Email Large Print Flash Drive/USB Stick Plain English CD ROM Audio-Visual Formats Social Networks, Podcasts, Video-casts, Blogs CD British Sign language DVD Audio Cassette DVD
Text messages Websites Assistive Technology Using assistive technology helps people access information by using things like computers, smart phones and tablets. Assistive Software Voice/Speech Recognition Screen Magnification Predictive Text with Speech Screen Reading Assistive Hardware
Key guards Tracker Balls Pointers Screen Magnification Equipment Braille display Additional Support There are a lot of resources available to create accessible information. Some organisations can make your information accessible for you but this wont be free. Some of the equipment available to use can be bought by an individual, an organisation or loaned out from specialist services. If you think a person you are supporting could benefit from
more support with communication; contact the persons social worker, health professional or care management team. There are many organisations or companies such as Speech and Language Therapy Team that can provide training and advice around accessibility. Information In your organisation, it is important to agree who is going to help people meet their communication requirements. Nottinghamshire County Council sent an email to most providers with information about the new legislation with some posters created by Bracknell Forest Council. More templates and posters have been sent with these training slides for you to use. These will help people know where to go for support with their communication needs.. Results
By making your information accessible, you can: Improve the lives of disabled people Make care and support more person centred Empower people to make their own decisions about their care and support. Make sure that everyone understands your information Summary The legislation came into effect at the end of July 2016 which means communication needs must be asked for and recorded. People who have communication needs must have information provided in the format they require and as they have stated. The legislation will be beneficial to organisations, disabled people, their families and carers. There are lots of creative ways to support people with communication. Recording the information is simple and should be quick and easy to find on their records.
Support is available to provide accessible information, see the list of resources. Contact Caireen Detain Project Manager - Accessible Information Standard County Hall, West Bridgford Notts NG2 7QP T: 0115 9932 553 M: 07468 708 314 The Nottinghamshire Help Yourself site is a partnership between health, the voluntary sector and Nottinghamshire County Council to bring information and advice together in one central place. http://www.nottshelpyourself.org.uk/ The legal context for the Accessible Information Standard is set out in the Equality Act 2010, the Care Act 2014 and the Health and Social Care Act 2012, which lists the organisations which must have regard to the standard. The standard is published under section 250 of the Health and Social Care Act 2012 (SCCI 1605). More about the Standard Accessible Information
Standard Clip (approx. 7 mins) https://www.youtube.com/watch?v=Z3VC7VF8iio Accessible Information Standard Clip (approx. 10 mins) https://vimeo.com/161921415 BSL Accessible Information Standard Clip (approx. 16 mins) https://www.youtube.com/watch?v=ZDaNs5Xt2dk BSL Accessible Information Standard Clip (approx. 4 mins)
https://www.youtube.com/watch?v=0uiVd7i4U04 Resources Image Website Description http://a2i.co.uk/ A2i transcribes text to alternative formats, such as Braille, Large Print and Audio http://ngts.org.uk/app_index.php?bookmark=what Free software known as NGT Lite enables text to speech phone calls and text relay conversations. *Need to have a computer, tablet or
http://www.aacelearning.org.uk/ Free training on assistive technology around communication http://www.accessibleinfo.co.uk/ Webpage with various useful resources; look in ready to use link http://www.bild.org.uk/easy-read/easy-read-information/ Various resources, booklets and video clips already accessible http://www.brailleservices.co.uk/ Social Enterprise Company that provides Braille transcription and Braille printing services for the whole of the UK
http://www.communicationpeople.co.uk/downloads---hospital-comms.html http://www.easyhealth.org.uk/ smart phone and access to the app or the NGT program. Some hospital communication booklets Website primarily focused on health with leaflets and video clips Resources Image Website http://www.easyonthei.nhs.uk/all Description Free pictorial image bank *need to register as a user first
2 free e-learning training sessions about the http://www.e-lfh.org.uk/programmes/accessible-information-standard/o new Standard. * need to register first pen-access-sessions/ http://www.interpreternow.co.uk/ Instant, online interpreting between British Sign Language (BSL) users and English speakers. *There is a charge for the service http://www.naturalreaders.com/index.html Free software to download onto a computer that reads out PDF files, webpages, e-books, e-textbooks, office documents and even printed books http://www.nottsdeaf.org.uk/
Tailored information and support services such as welfare benefits advice, training and clubs http://www.picturecommunicationtool.com/ Various hand drawn pictures tools *can register http://www.sen-sation.co.uk/index.html A Nottinghamshire company that provides assistive technology information, advice and services http://www.signhealth.org.uk/health-information/health-advice/ A library of health videos providing Deaf people with information on health conditions and first aid as a user
Resources Image Website Description https://mcmw.abilitynet.org.uk/ Basic suggestions and support with setting up a computer to meet someones needs https://slp.somerset.org.uk/sse/somerset%20total%20communication %20(stc)/SitePages/Home.aspx Simple symbols library created by Somerset Total Communication https://www.ntw.nhs.uk/pic/selfhelp/
Self-help leaflets by the NHS available in different formats https://www.texthelp.com/en-gb Online literacy and language solutions for accessibility of public websites. They developed Browsealoud www.clearest.co.uk/pages/home Plain-English editing and writing-skills for web and printed communications www.easy-read-online.co.uk Makes information accessible for people with learning disabilities www.photosymbols.com
The Easy Read online photo library www.plainenglish.co.uk Campaign group against jargon and create accessible documents
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