California LifeLine -Informational Item

California LifeLine -Informational Item

California LifeLine Program Update Presented by Communications Division Low-Income Oversight Board California Public Utilities Commission September 20, 2018 1 Presentation Overview Program Statistics Enhanced Lifeline 2 Participation Stats Active California LifeLine Wireless Providers: 1. 2. 3. 4. 5. 6. 7. 8.

9. 10. 11. 12. 3 TruConnect Assurance Wireless Boomerang Wireless, LLC TAG Mobile, LLC i-wireless, LLC Air Voice Wireless, LLC Telrite Corporation Global Connections Inc. of America Amerimex TracFone Blue Jay Wireless American Broadband Participation Stats cont. Pending Wireless Providers (as of September 1, 2018) California LifeLine 1. EZ Reach Mobile 2. TC Telephone 3. Red Pocket

4 Federal Lifeline 1. Qlink Total Participants (End of July 2018) CA LifeLine Wireless Participants 1,300,552 CA LifeLine Wireline Participants 380,405 CA LifeLine Participants 5 1,680,957 Top Carriers (End of July 2018) Top 3 Carriers 6 Participants

Assurance Wireless 458,927 AT&T (wireline carrier) 254,285 TracFone Wireless 229,465 7 Wireline Wireless Total Participants Jul-18 May-18 Mar-18 Jan-18 Nov-17 Sep-17

Jul-17 May-17 Mar-17 Jan-17 Nov-16 Sep-16 Jul-16 May-16 Mar-16 Jan-16 Nov-15 Sep-15 Jul-15 May-15 Mar-15

Jan-15 Nov-14 Sep-14 Jul-14 CA LifeLine Participants July 2014 - July 2018 2,500,000 2,000,000 1,500,000 1,000,000 500,000 0 CA LifeLine Participants (end of July 2018) 380,405 CaLL Wireline

CaLL Wireless 1,300,552 8 CA LifeLine Participation Rate CA LifeLine Estimated Eligible Participants* Approved Participants as if 7/30/18 Participation Rate** Wireline 3,893,212 380,405 10% Wireless

3,893,212 1,300,552 33% Wireline + Wireless 3,893,212 1,680,957 43% * At or below 200% Federal Poverty Level, provided by DOF based on the 2016 Census Data. ** Participation rate by county will be updated and provided to board at the next LIOB meeting. 9 Enhanced Lifeline update 4 wireless carriers have been approved to offer Enhanced Lifeline: 10

Boomerang AirVoice BlueJay TracFone Enhanced Lifeline Subscribers End of January 2018 End of April 2018 End of July 2018 9 9 9 21 20 19

3. Frontier Communications of the Southwest 6 7 5 4. Frontier Communications West Coast 6 6 5 5. Sierra Telephone 10 10 11 6. Siskiyou Telephone 10 14

20 2 2 2 267 907 1,063 9. AirVoice (Wireless) 0 0 0 10. Blue Jay (Wireless) 0 0

0 11. TracFone (Wireless) 0 0 0 331 975 1,134 Enhanced Lifeline carriers 1. Frontier Communications CA formerly Verizon 2. Ponderosa 7. AT&T 8. Boomerang (Wireless) 11 Total Next Steps Continue to work with selected carriers to discuss

outreach/education strategies to participants. Encourage wireless LifeLine providers to participate in Federal Enhanced Lifeline program. Continue to work with the CPUC Tribal Liaison to discuss strategies of how to increase participation. 12 13 Upcoming Workshops Workshop 1 Pilots and Partnerships September 14, 2018 10:00 a.m. to 4:00 p.m. Workshop 2 Pilots and Partnerships October 29, 2018 10:00 a.m. To 4:00 p.m. Workshop 3 Renewal Process November 6, 2018 10:00 a.m. to 4:00 p.m. California Energy Commission Imbrecht Hearing Room 1516 9th Street

Sacramento, CA 95814 Junipero Serra State Building Carmel Conference Room 1st Floor 320 West 4th Street, Suite 100 Los Angeles, CA 90013 California Public Utilities Commission Golden Gate Room 505 Van Ness Avenue San Francisco, CA 94102 Conference Bridge (Listen Only) Call-in number: 877-692-8578 Participant code: 7035345 Conference Bridge (Listen Only) Call-in number: 877-692-8578 Participant code: 7035345 Conference Bridge (Listen Only) Call-in number: 877-692-8578 Participant code: 7035345 Please RSVP for the upcoming California LifeLine workshops. The workshops will have limited seating. Email [email protected] The deadlines to RSVP are as follows: SEPTEMBER 10th COB for the September 14th workshop in Sacramento. October 22nd COB for the October 29th workshop in Los Angeles.

October 30th COB for the November 6 th workshop in San Francisco. 14 Contact Information Anna Jew California LifeLine Implementation [email protected]; (415) 703-3087 Consumer Affairs Branch http://www.cpuc.ca.gov/puc/cec/e_complaint/; (800) 649-7570 CA LifeLine Administrator 15 https://www.californialifeline.com/en (866) 272-0349 English

(866) 272-0350 Spanish (866) 272-0351 Lao/Hmong (866) 272-0352 Khmer (866) 272-0353 Tagalog (866) 272-0354 Korean (866) 272-0355 Vietnamese (866) 272-0356 Chinese (866) 296-0860 Japanese Thank you! For Additional Information: www.cpuc.ca.gov www.californialifeline.com/en 16

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