顧客關係管理個案報告 - Csu

顧客關係管理個案報告 - Csu

- : :S0334125 S0334140 S0334145 S0334146 :

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25 2 1990 1996 1997 10 2.37% 1998

1999 e e (1.)

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2009

http://web.ydu.edu.tw/~taniah/ crm-stu-11.pdf yahoo , ,p140~144. http://www.yuanta.co m.tw/pages/homepage/Security .aspx?Node=3ebfd711-ea07-41 7f-8723-83d73ebaa4ac

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