E.F.T.S. - Electronic Fund Transfer System

E.F.T.S. - Electronic Fund Transfer System

E.F.T.S. Electronic Fund Transfer System Update Session MLA Annual Meeting Chicago, IL May 19, 2008 Staff Evelyn Morgen, Program Director [email protected] Jackie Lewis, Program Manager [email protected] Jola Sliwinski, Program Coordinator [email protected] Lucy Piechowski, Program Assistant [email protected]

Steve Bazinet, Application Developer [email protected] Membership *Non-U.S. Membership Canada Region 20 22 Mexico Region 21 1 Other Region 00 1 Transactions

The year in review Steve working to move EFTS to a new platform Lending Fee Increase: The Advisory Committee input Feedback from members Publicity: paper mailing, e-mails, ListServ Software revisions Feedback? Website updates

Read more in the Spring 2008 Newsletter Testimonials 2 articles How to convince/Story of Support issues: Duplicate transactions Duplicate uploads Overnight processor problem Data gathering The year, continued Marketing, marketing, marketing RML Marketing packet Referral program New promo itemsbrochure debut at MLA Coupon elimination CA/AZ Fall meetingNew England Meeting program ads Canada Europe

What our members say We like EFTS at McMaster because it allows us to pay most of our US bills for Interlibrary Loan with a single deposit from our credit card every couple of months. No more hassle with exchange rates or cheques to this or that address which the Business Office can confuse with similar addresses. We take care of all those payments in about ten minutes each week. Tom Flemming, McMaster University ONCMMU EFTS is what I used to dream about while shuffling ILL coupons back and forth, coordinating invoices with out Accounting Department, and otherwise spending huge amounts of scarce time. Evelyn Simpson, Fountain Valley Regional Hospital CAUFVC Overall, we have found EFTS to be quick and efficient. We are happy with EFTS assistance with managing NLMs large billing transactions.

Rosalyn M. Leiderman, National Library of Medicine - MDUNLM RML Marketing Packets Sample invitation to join letter List of non-participating Docline libraries per Region News and notes sample article for RML Newsletters Poster idea One-on-one educational sessions with Outreach Coordinators A poster session idea Thanks to UNC, Chapel Hill! EFTS: All That and a Bag of Chips or The Best Thing Since Sliced Bread Stephanie Griffin, Michael Campbell, Melanie Norton Interlibrary Loan and Document Delivery Department Health Sciences Library - University of North Carolina at Chapel Hill, Chapel Hill, NC

ABSTRACT Electronic Fund Transfer System (EFTS) was developed and implemented on a regional basis in 1996 at the University of Connecticut Health Center in Farmington. In August 2007, there were 1,191 EFTS participants from all 50 states, Canada and Mexico. In June 2003, the University of North Carolina at Chapel Hill Health Sciences Library started using EFTS at the encouragement of the National Library of Medicine and the Medical Library Association. There is a 3% fee on each transaction which is one of the reasons UNC-HSL was hesitant to join. EFTS: Lending and Borrowing CONCLUSIONS Invoicing other libraries: Invoices from other libraries: How jobs have changed: Using the ILLiad Client and the ILLiad Billing Manager, we looked at the number of invoices sent to other libraries, 2002-2007. Since we joined EFTS, there has been a significant decrease in the

number of invoices we receive from other libraries. This saves staff time and approximately $30.00 per check processed. Before: Administrative Assistant, printed, verified, mailed or scanned invoices. Time: About 40 hours a month. 2002: 582 (Library was under renovation) 2003: 1524 2004: 3336 2005: 1172 2006: 1576 2007: 1254 (Jan-Aug) 2002: 2003: 2004: 2005: 2006: 2007: 563 invoices processed 515 invoices processed 258 invoices processed 127 Invoices processed 68 invoices processed 40 invoices processed (Jan-August) Despite the 3% transaction fee, joining and using EFTS has

been worth the savings. No waiting for invoices to arrive. No lost paper invoices. EFTS membership increases every month resulting in decrease check cutting, postage, and processing fees. In the time it takes to fold one invoice and put in into an envelope to mail, we can begin and complete our entire EFTS billing. It is fast!. . . and PAPERLESS and environmentally friendly. On the off chance an EFTS library mistakenly gets an invoice, the charges can be manually billed through EFTS in a matter of a minute. Now: Administrative Assistant is taking on additional administrative jobs. Is using EFTS to pay for and to bill for Docline transactions financially worth it? We looked at 5 years (2002-2007) worth of invoicing statistics, job duties and workflow. The first year evaluated (2002) is prior to using EFTS and the last 4 years will include EFTS transactions. We also looked at job

descriptions and how they have changed. 2002: 0 2003: 80 (partial year) 2004: 298 (first full year) 2005: 409 2006: 418 2007: 409 (Jan-Aug) Its a Piece of Cake! HSL Payments by Check HSL Payments by Check 600 500 From 2004 to 2006 there was an increase of EFTS billing of 40%. Number of Checks cut and mailed to other libraries Number of Checks cut and mailedtoother libraries INTRODUCTION The Interlibrary Loan Borrowing Specialist now generates the monthly EFTS report as well as the invoices. Time: 8 hours a month.

Using the ILLiad Billing Manager and EFTS statistics, we looked at the number of libraries we billed through EFTS, 2002-2007. (EFTS bills per transaction, but for our purposes we are looking at the number of libraries billed instead of the transactions). 400 300 200 EFTS is similar to OCLCs IFM. No invoices are sent. No checks are mailed. Funds are transferred from one librarys account to another. For academic medical libraries, refunds are often given due to the large amount of lending as opposed to borrowing. 100 600 500 400 300

200 100 0 2001 0 2002 2003 2004 2005 2006 2007 2008 2001 2002 2003 Year 2004 2005 2006 2007 2008 EFTS: Its All That and a Bag of Chips! Year References: https://efts.uchc.edu/efts/Common/index.aspx Lewis, Jacqueline. The DOCLINE Electronic Funds Transfer System (EFTS). Journal of Interlibrary Loan, Document Delivery & Electronic Reserve 17(3) 2007. 4000 3500 3000 2500 2000 1500 1000 500 0 4000

3500 3000 2500 2000 Invoices E FTs Invoices E FTs 1500 1000 500 0 2002 2003 2004 2005 2006 2007 (JanYears 2005 2002 2003 2004 2006Aug)2007 (JanYears Aug) More Marketing

Met with CHLA members and CISTI to expand EFTS in Canada EFTS Fact Sheet posted to CHLA website Inquiries from Hong Kong and Switzerland Feb 2008--Swiss library first European member You already know the benefits EFTS saves $MONEY$ EFTS saves TIME & PAPER EFTS is EASY to use Help spread the word:

Distribute EFTS materials at your next meeting or conference Extend a personal invitation to a colleague or affiliated institution Refer perspective participants to the EFTS staff for follow-up Refer potential new participants, contact info below: https://efts.uchc.edu [email protected] (866) 561-5045 toll free (860) 679-4500 direct (860) 679- 1305 fax

The future Continue to move to the new platform Continue marketing efforts Virtual suggestion box YOUR feedback essential! Ideas for expansion Ideas for marketing Ideas for enhancements Thank you for your continued support of EFTS See you next year in Hawaii! ALOHA!

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