Health Champions Event - Gateshead & South Tyneside LPC

Health Champions Event - Gateshead & South Tyneside LPC

HEALTH CHAMPION S EVENT Welcome and Introduction Before HLP began what did you think it was? What is it now? What would you like it to be?

What do your customers want from you? Quality Payments Gateway Criteria must be met but do not attract a payment in their own right At least one advanced service NHS Choices up to date Ability to send and receive NHS mail Ongoing use of EPS

75m goes towards quality payments Two review points End April 17/End November 17 100 points available with potential 64 per point Criteria 3

to be discussed further of them need to be met once only during the year Patient safety Patient Experience HLP Level I Healthy Living Pharmacy Level I Trained Leader

1 Trained Champion RSPH Level II Understanding Health Improvement Health Promotion Zone 6 campaigns Awareness Proactive Actively of local health needs delivery of public health advice

engages with GP surgeries A Great Leader Inspires a Great Team What are the factors that turn a member of staff into a champion? Has the RSPH Understanding Health Improvement Level 2 award Engage proactively with the public Understand whats available locally

Signpost to local health and wellbeing services and national support Establish and maintain health promotion zone Put in place health promotional activities Outreach into the local community Deliver health and wellbeing services A champion is not the end of the story Health Promotion Zones Gaining confidence in approaching the customer on difficult issues Do you have a good knowledge of the issues?

Are you comfortable discussing the issues you want to raise? Do you know what the aim of the conversation is? Are you on the customers agenda? Are

you prepared a the no? Public Engagement Tees Pride 10k: Pharmacists lead by example in Middlesbrough road race A team of health workers will practise what they preach this Sunday when they take part in the SABIC Tees Pride 10k Saltburn Health

Signposting and Referral Know your local specialist services Know how to refer Know the times your customers can access the services Have

the information available both verbally and written Ask the Champions Change Management C HANGE C - Choose change H-

Have a vision (and share it) A- Action plan N- Now (make it happen for quick wins) G- Give ownership E

- Embed change Any Questions?

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