IBM Innovate 2010 Session Track Template

IBM Innovate 2010 Session Track Template

Leaders Guide to Radical Management for DevOps with Steve Denning Week 2 Shift #1: From shareholder value to customer delight February 4, 2014 2014 IBM Corporation Background and Intros for New Participants a moment to get a fresh cup of coffee for previous participants 2

2014 IBM Corporation The DevOps Community: Two Parts DevOps Site JOIN HERE developerWorks site High-quality content

Articles, tutorials, white papers Links to community, social DevOps Community Connections Community; Highly Collaborative Content is work in progress Work groups issues tangible outcomes Discussion groups, book clubs 3

2014 IBM Corporation New News for the week of February 3, 2014 DevOps in the Enterprise Survey Maps characteristics - to performance - to practices and principles Survey is ready for a test drive. We will be looking for reviewers soon. Send email if interested Gregg Gibson of FamilySearch is presenting on March 6 11-12 ET Greggs focus at FamilySearch is development of Platform as a Service on Amazon Web Services and driving adoption of PaaS and continuous delivery across the organization.

Gene Kim DevOps Author and Enthusiast, Date TBD Dibbe Edwards VP of Rational Development, Date TBD Innovate 2014 Submissions due Feb 7 Agile and DevOps Topics, submit proposal 4 2014 IBM Corporation Todays Session: Week 2 Shift #1: From shareholder value to customer delight February 4, 2014 The shift from making money to delighting customers The end of sustainable competitive advantage

The shift from strategy focused on coping with competition to strategy focused on adding value to customers The imperative of continuous innovation Measuring customer delight Background reading 5

LGRM Chapter 4. Delighting Clients Maximizing Shareholder Value - The dumbest idea in the world What killed Michael Porters Monitor Group? The One Force that Really Matters It's the Official End of Competitive Advantage Is Delighting the Customer Profitable? The Relative NPS Trap: Why Philips Isn't Delighting Customers 2014 IBM Corporation What does Delighting Clients have to do with DevOps? DevOps: An enterprise capability for continuous software delivery that enables clients to seize market opportunities and reduce time to customer feedback Accelerate

software delivery for faster time to value Communication, Collaboration, Integration Balance speed, cost, quality and risk for increased capacity to innovate Reduce time to

customer feedback for improved customer experience Individuals and interactions over process and tools and Our highest priority is to satisfy the customer through early and continuous delivery of valuable software. Agile Manifesto 6 2013 IBM Corporation Steve Denning and The Leaders Guide to Radical Management Recognized as HBR Top 200 Business Thought Leader

Best-selling author Forbes contributor 7 2014 IBM Corporation The Meaning of Work "Producing...things...is deadening, dispiriting, soul destroying." Delighting clients makes work meaningful.

8 2014 IBM Corporation Scaling Delight in the Modern Economy Set the Goal Reinforce with action Measure 9 2014 IBM Corporation

Making Money is the Result, Not the Goal 10 2014 IBM Corporation Book Discussion: Do we have the right goal? Does your team or organizations vision statement put the client first? Does your vision statement align with your goals?

11 2014 IBM Corporation Article: The Dumbest Idea In The World: Maximizing Shareholder Value Is there a conflict? How does an org resolve the conflict? 12

2014 IBM Corporation Part 2: Practices 13 2014 IBM Corporation Book Discussion: The 9 Practices for Delighting Clients 14 2014 IBM Corporation

Article: Is Delighting the Customer Profitable? 15 2014 IBM Corporation Summary Thanks for participating! We are sending out a very short survey on this session and really would like to get your input and feedback Please join the DevOps Community

See you next time! Shift #3: From controlling individuals to enabling self-organizing groups February 11, 2014 12:00-1:00 p.m. EST (GMT-5) 9-10:00 p.m. EST (GMT-5) 16 2014 IBM Corporation

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