IDVA Fall Conference 2017 - IN.gov

IDVA Fall Conference 2017 - IN.gov

Indianapolis VA Regional Office IDVA Fall Conference 2017 Mike Scheibel, Assistant Director John Pennington, Rating Team Coach Kyle Schmidt, Training Manager VETERANS BENEFITS ADMINISTRATION 1 Indianapolis VA Regional Office VBA Updates End of Fiscal Year 17 Successes: Rated almost 10,000 claims for Veterans disability compensation Reduced non-rating inventory to under 300 Maintained compensation quality near 93.0% 356 Voc Rehab Positive Outcomes VETERANS BENEFITS ADMINISTRATION

2 Indianapolis VA Regional Office VETERANS BENEFITS ADMINISTRATION VBA Updates 3 Indianapolis VA Regional Office VETERANS BENEFITS ADMINISTRATION Appeals Modernization Current Process 4 Appeals Modernization New Framework

Indianapolis VA Regional Office Evidence Only Docket Hearing Docket AOJ Decision When this option is selected on the NOD, the appellant may submit evidence within the 90 day window following submission of the NOD. When this option is selected on the NOD, the appellant will be scheduled for a Board hearing. Additionally, the appellant may submit evidence within the 90 day window following the scheduled hearing. NOD Evidence

Docket Direct Docket Hearing Docket Direct Docket When this option is selected on the NOD, the appellant receives direct review by the Board of the evidence that was before the AOJ in the decision on appeal. VA has established a 365-day timeliness goal for the Direct Docket. Board hearing and additional e vidence submitted within 90 days following Board hearing Evidence

submitted within 90 days of NOD Supplemental Claim VETERANS BENEFITS ADMINISTRATION Board Decision Appeal to CAVC 5 Indianapolis VA Regional Office Appeals Modernization New Framework - Benefits New framework provides:

Understandable process Multiple options for Veterans instead of one Improved notice as to which option might be best Early resolution of disagreements Each lane with a clearly defined start/end point Higher-Level Review and Appeal lanes provide quality feedback to VBA Workload transparency for better workload/resource projections VBA as claims agency, Board as appeals agency Efficient use of resources for long-term savings VETERANS BENEFITS ADMINISTRATION 6 Indianapolis VA Regional Office Taking Down the Legacy Appeals Inventory The sizable inventory of appeals from decisions issued prior to

the effective date of the new law must be completed under legacy procedures. VA is also working with VSOs and other stakeholders to design expanded opt-in opportunities in a Rapid Appeals Modernization Program (RAMP). VETERANS BENEFITS ADMINISTRATION 7 Indianapolis VA Regional Office Former Prisoners of War (FPOW) 72 FPOWs living in the State of Indiana 56 FPOWs are deceased Outreach goal to contact every FPOW or their survivors a minimum of once each year Next: Directed outreach, including CVSO contact information VETERANS BENEFITS ADMINISTRATION

8 Indianapolis VA Regional Office FPOW Team Contact Information Trent Thomas, Assistant Coach Public Contact 317-916-3814 Joseph ONeal, Veterans Service Representative 317-916-3473 Britton Shoellhorn, Public Contact Outreach Specialist 317-916-5487 Email: [email protected] VETERANS BENEFITS ADMINISTRATION 9 Indianapolis VA Regional Office Electronic Claim Management

Functionality System Submit Claim Notes Submit Check Evidence Status Stakeholder Enterprise Portal (SEP) Interfaces with eBenefits Can submit claim and follow-on evidence

Automatically establishes claim in VBMS Can check status of claim Allows some automatic processing (RBPS) Digits to Digits (D2D) Works with private CMS (such as VetraSpec) Ability to submit claim with evidence 1 time Automatically establishes claim in VBMS Ability to check status of claim Ability to review Rating Decisions prior to promulgation Ability to view eFolder for represented Veterans Veterans Benefits

Management System (VBMS) Direct Upload (DU) VETERANS BENEFITS ADMINISTRATION Ability to submit claims and evidence directly to mail portal Sub-portal for DRC 10 Indianapolis VA Regional Office Access Requirements System Access Requirements

Login Requirement Stakeholder Enterprise Portal (SEP) PIV Badge, which requires: o TRIP training/accreditation o VA Privacy & Information Security Training o Fingerprints/background investigation ( Complete reqd forms & eQIP site) o Local Area Network (LAN) account Must renew PIV annually Digits to Digits (D2D) Access to approved Claims Management Software

(VetraSpec for IN CVSOs / ALG) Veterans Benefits Management System (VBMS) PIV Badge (same requirements as SEP above) CSEM approval to access VA Applications Network or Citrix Access Gateway (CAG) account Must renew PIV annually Must access CAG every 30 days Direct Upload (DU)

PIV Badge (same requirements as SEP above) CSEM approval to access VA Applications Network or Citrix Access Gateway (CAG) account Must access every 30 days VETERANS BENEFITS ADMINISTRATION 11 Indianapolis VA Regional Office VETERANS BENEFITS ADMINISTRATION Decision Ready Claims 12 Indianapolis

VA Regional Office VETERANS BENEFITS ADMINISTRATION Decision Ready Claims 13 Indianapolis VA Regional Office Decision Ready Claims Current Requirements: Veteran must work with a VSO Claim for Increase Claim submitted on a VA 21-526 EZ signed by Veteran VETERANS BENEFITS ADMINISTRATION 14 Indianapolis VA Regional Office

CVSO Info Line 317-916-3738 VETERANS BENEFITS ADMINISTRATION 15 Indianapolis VA Regional Office VETERANS BENEFITS ADMINISTRATION 16

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