Sender/encoder Message Channel Voice Written Text Visual images Receiver/decoder Feedback
Listening and Understanding Hearing vs. Listening Effective Listening Skills Concentration Avoiding distracters Avoiding interruption Asking for clarifying details Giving feedback
Listening and Understanding Barriers to listening Interruption Prediction of message Blocking message due to personal views Inability to hear Distracting mannerisms Non-understanding
Wandering thoughts Constructive/Destructive Feedback Constructive Private Address behavior- not person Specific Prompt Positive
Suggest actions to solve problem Constructive/Destructive Feedback Destructive Public Address personal character General Delayed Negative
No solutions offered Importance of Feedback Prevents costly mistakes/accidents Provides opportunity for improving work performance Routes of Feedback Oral/Verbal Written performance evaluation Visual
Steps to provide Constructive Feedback Tact Sandwich technique Compliment Criticism Compliment Positive/Negative Response to Feedback
Positive Make sure you understand Identify the solution Take action Negative Defensiveness Denial Emotional Display
Positive/Negative Reaction to Conflict Potential Conflicts Reactions in a conflict Negative Positive Communication in conflict situations/I statements
I feel _______________ When you _______________ Because __________________ And I want __________________ Positive/Negative Reaction to Conflict Conflict resolution model
Define the problem Suggest possible solutions Compromise Seek mediation if not resolved Techniques to Positively Manage Anger Self-awareness Understand others Empathy Tact
Management strategies Effective and Ineffective handling of Complaints Ineffective handling Effective Handling Ask for an informal meeting File a complaint properly in a letter Turn to outside agencies Treatment of Co-Workers
Ethical and Unethical Behavior What's Right What's Wrong Effectively Handling a Problem
Identify the problem Collect and analyze data Consider possible solutions Choose best options Implement the plan Observe, evaluate and adjust the plan Actions the Demonstrate Respect Diversity Trends in the US
Language Disability Religion Gender Age Benefits of Diversity Encourage Respect for Diversity Discrimination Basis
Sex Race Color Natural Origin Language Religion Disabilities Age Sexual Orientation Appearance
Laws that Protect Employees from Discrimination Fair Labor Standards Act Equal Pay Act 1964 Civil Rights Act Age Discrimination in Employment Act of 1967 Etc.... Leadership Styles
Autocratic Democratic authoritarian participatory Laissez Faire Laid-back-go with the flow
In practice 74.9% of the firms surveyed in Graham and Harvey (2001) use the NPV rule in making investment decisions. Among the common alternative methods used by firms are the . Payback. rule, IRR rule, and . Economic Value Added...
Professor James Dow. CSUN (draft) This is a lecture for FIN 352 - Investments I, at California State University, Northridge. It was written in January 2011. ***Annotations are preliminary and incomplete***
Donald Berwick - Institute for Healthcare Improvement, Harvard School of Public Health. Elliott Fisher - Institute for Health Policy and Clinical Practice, Dartmouth Medical School. Private payers- Have been driving the movement to value-based care from the beginning.
borrow French tapes and books from the library. listen to French children's music. French games, software, websites . French summer camps. subscriptions to French magazines at home. Canadian Parents for French (CPF)
This presentation is made with reference to the preparation of the API. This is because the API is the source of the majority of impurities. When considering FPPs, the focus is largely on degradants, although excipient-API and leaching from containers...
Six Kingdoms ... Ex. Ants following a trail. Brain and advanced sensory organs Major groups of animals cont. Amphibians: Vertebrates (chordates) that live part of their life in water and part on land Ectothermic =cold blooded Closed Circulatory System powered...
KLEIN OAK CHEER Tryout Qualifications At the time of tryouts, a KOHS cheerleader candidate must currently be a resident of KOHS attendance zone or have an approved transfer from the office of school administration to attend KOHS for the next...