Louisiana SPCA Training Module - aspcapro.org

Louisiana SPCA Training Module - aspcapro.org

Basic Orientation for Staff and Volunteers Template Training Module from the ASPCA webinar A Road Map to New Hire Orientation www.ASPCApro.org/webinars 2012 2011 ASPCA. All Rights Reserved. How to Use this Template

1. Watch the webinar recording A Road Map to New Hire Orientation. 2. Then customize this PowerPoint to include details about your organizations culture, practices and procedures. Review the PowerPoint notes section for instructions and details about customization. 3. Use your custom PowerPoint to train your staff and volunteers about your organization.

2 2012 ASPCA. All Rights Reserved. Need Help? Contact Kate Pullen Senior Director, Shelter Outreach, ASPCA [email protected] Visit www.ASPCApro.org for resources: Shelter Health and Medicine Standard Operating Procedures Webinar recordings on personnel issues like hiring and firing

3 2012 ASPCA. All Rights Reserved. Your Agency Name Here New Hire Orientation Training 2012 2011 ASPCA. All Rights Reserved. Different Types of Shelters National organizations

Open admission Limited admission Organization in relationship to shelters across the country 2012 2011 ASPCA. All Rights Reserved. Overview of [your agency name here] History of organization

Customer Service Staff Responsibilities Shelter Hours

Mission/Ethics of organization Values of Agency Organizational Chart

Goals of the organization Public perception and humane organizations The Why behind the philosophy of agency

2012 2011 ASPCA. All Rights Reserved. Euthanasia Decisions: Why/How 2012 2011 ASPCA. All Rights Reserved. Disease Transmission 101 and Animal Health

Herd Health Isolation and Separation How disease spreads

Cat diseases Dog diseases Sanitation why and how 2012

2011 ASPCA. All Rights Reserved. Disease Transmission 101 / Animal Health Isolation and Separation Adoption Animals that have been identified by the staff as available for adoption or transfer the public can visit with them and volunteers can work and socialize with them Healthy Hold Animals that have recently arrived and are deemed healthy. Animals are held in this area to give them time to relax, acclimate to the facility and for staff to conduct a behavior evaluation to determine the best placement.

Quarantine/Court Holds Animals that are either in quarantine for rabies observation or have been seized per our animal control department. Animals in this area must only be handled by paid staff, due to safety concerns, state laws concerning quarantine protocols. Feral This housing is set up for feral cats or cats that enter the facility as possibly feral. This area is meant to be as quiet as possible to allow the cats time to acclimate and relax. Isolation This housing area is for all animals that enter the facility with any sort of

contagious disease, or those animals that become sick at the shelter. 2012 2011 ASPCA. All Rights Reserved. Understanding Diseases 2012 2011 ASPCA. All Rights Reserved. How to Identify a Sick Animal Eyes Ears

Nose Mouth Skin/Hair Legs and Feet Genital Overall grooming 2012 2011 ASPCA. All Rights Reserved. Diseases of Dogs 2012

2011 ASPCA. All Rights Reserved. Diseases of Cats 2012 2011 ASPCA. All Rights Reserved. Diseases Affecting Dogs and Cats 2012 2011 ASPCA. All Rights Reserved.

Preventing the Spread of Disease 2012 2011 ASPCA. All Rights Reserved. How Diseases Spread Through feces Parvo Feline panleukopenia Others work with your Work with your Medical/vet advisor to complete this

training content. 2012 2011 ASPCA. All Rights Reserved. How Diseases Spread By air 2012 2011 ASPCA. All Rights Reserved. How Diseases Spread

Through contact Ringworm Mange Ear mites 2012 2011 ASPCA. All Rights Reserved. How Diseases Spread By infected objects (fomites) Ringworm spread on shirt/bedding Cage walls, toys, and bedding

Peoples hands including staff! 2012 2011 ASPCA. All Rights Reserved. How to Prevent Disease Spread What we do at [your agency name here]: Enter your intake and vaccination protocol / exam / housing decisions based on exam.

2012 2011 ASPCA. All Rights Reserved. Shelter Sanitation 2012 2011 ASPCA. All Rights Reserved. Two Steps to Sanitation Cleaning (To rid of dirt or other impurities)

Disinfecting (To destroy or eliminate infection by reducing the number of pathogens present) 2012 2011 ASPCA. All Rights Reserved. Cleaning Cleaning process Written protocols Rotate disinfectants

2012 2011 ASPCA. All Rights Reserved. Cleaning Protocol for [your agency name here]: 2012 2011 ASPCA. All Rights Reserved. Daily Cleaning Dog Cages All dogs are fed first and then clean up

starts Move all the dogs to the other side of the run Remove food bowls dump the water bowl The fecal material is picked up with the pooper scooper All organic material is removed and spot scrubbed with cleaner The cage is sprayed down using the foamer with the disinfectant and then scrubbed with a scrub brush

SAMPLE PROCESS YOU ENTER YOUR OWN 2012 2011 ASPCA. All Rights Reserved. Spot Cleaning Cat Cages Cat Staying

Leave cat in cage Sweep out the loose litter or food Remove the food and water dish Scoop the litter pan or replace completely if very dirty Change bedding if needed Put back fresh food/water/litter

Give a clean toy Shut gate and lock the lock Move to next cat Visually check each cage when done to ensure you have not forgotten anything SAMPLE PROCESS YOU ENTER YOUR OWN 2012 2011 ASPCA. All Rights Reserved. Hand Washing Why?

Do it 2012 2011 ASPCA. All Rights Reserved. Animal Comfort 2012 2011 ASPCA. All Rights Reserved. Animal Care and Comfort People have an impression of your

shelter You can change that impression Toys and beds Toys help frightened or under socialized puppies play and relax. Comfort for animals paramount! All dogs should be given a bed More adoptions and better public relations 2012 2011 ASPCA. All Rights Reserved.

From the Animals Point of View What do they see & hear? What can they smell? What do they feel? 2012 2011 ASPCA. All Rights Reserved. From the Animals Point of View Your shelter is now their house. How can you make their house better?

Think as you work, look at each animal. 2012 2011 ASPCA. All Rights Reserved. Zoonotic and Safety Issues How to protect self

Reporting injury Importance of communication regarding animal health issues MSDS Sheets

Zoonotic diseases 2012 2011 ASPCA. All Rights Reserved. Reading Animal Behavior Not our family pets Public perception Safety Easier on everyone Professionals

2012 2011 ASPCA. All Rights Reserved. Webinars for Reading Animal Behavior www.aspcapro.org/webinars Canine Communication: Understanding Canine Body Language Feline Communication

2012 2011 ASPCA. All Rights Reserved. Cat Behavior 101 2012 2011 ASPCA. All Rights Reserved. Handling Cats Creates Challenges Less mobile face can be hard to read May not enjoy same type of petting as dogs

Bites and scratches easily infected Quick reflexes Feral cats grew up with no human contact 2012 2011 ASPCA. All Rights Reserved. Cat Behavior Theyre not dogs! Some prefer privacy Some become defensive quickly

Not as treat-motivated Having time to hide will help them accept a new environment more quickly 2012 2011 ASPCA. All Rights Reserved. Cat Behavior Minimal handling for the first 24 hours Provide hiding spaces Place a towel/sheet over the cage front to minimize outside noises and stress

ALWAYS cover transport cages Avoid dogs Use Caution signs at first, as needed 2012 2011 ASPCA. All Rights Reserved. Cat Behavior Talk slowly, softly and often Try to make your self smaller, approach cage with your side to the front less bulk Use the least amount of restraint necessary

Take things slowly Ask for help better than getting bitten Observe cats and start learning to read their language Over time your confidence will grow 2012 2011 ASPCA. All Rights Reserved. Additional Training ASPCApro Webinars aspcapro.org/webinars

Resources, Case Studies, and Examples www.ASPCApro.org 2012 2011 ASPCA. All Rights Reserved.

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