MVA-Office365 Troubleshooting

MVA-Office365 Troubleshooting

Microsoft Virtual Academy Provisioning and Configuring Office 365 Siegfried Jagott | Exchange MVP, Principal Consultant | Allgeier PS Martin Coetzer | Portfolio Architect | Microsoft About the Presenters Siegfried Jagott

Exchange MVP / Principal Consultant Allgeier Germany ConsultantPS, for global Microsoft Infrastructure topics (AD, Exchange, Office 365, Azure, etc.) Award-winning author of various books and Microsoft courseware for Windows, Exchange, System Center & Office 365 Speaker at international conferences such as Ignite Conference 2015,

MEC 2014, Microsoft TechEds and IT Dev Connections Conferences Microsoft Most Valuable Professional (MVP) for Exchange Twitter: @SigiJ www.Allgeier-PS.com About the Presenters Martin Coetzer Portfolio Architect Microsoft Learning

eXperiences Portfolio Architect at Microsoft Learning eXperiences responsible for the learning paths courses and certification for Office 365, Exchange, Skype for Business and SharePoint 20 years of IT industry experience. In Microsoft since 2002 Previously consultant at Microsoft responsible for architecting and deploying Microsoft technologies: Exchange, Lync, FIM and Office 365 Twitter: @exchangehero

Setting Expectations Target Audience IT Professionals interested in deploying and managing Office 365 Should have a basic understanding of Office 365 Tailored for the IT pro that needs to get up to speed on how to provision Office 365 Real world Tips and Tricks Fast paced for the busy IT Pro Action packed demos that can be reviewed from this

recording Course Topics Provisioning and Configuring Office 365 01 | Office 365 Tenants, Service Description and Tools 02 | Planning an Office 365 Deployment 03 | Managing Office 365 Admin Roles and Password Management 04 | Managing the Office 365

Licensing Model Microsoft Virtual Academy 01 | Office 365 Tenants, Service Description and Tools Click to edit Master subtitle style

Module Overview Office 365 Service Descriptions Office 365 Tenants Office 365 Planning and Deployment Tools Office 365 Service Descriptions Office 365 Service Descriptions Office 365 Service Descriptions provide an overview of all available services and features

Includes details about license plans and on-premises vs. online versions http://www.office365sd.com https://technet.microsoft.com/en-us/office/dn788955 Details about SLAs for the service (Office 365 Trust Center) http://products.office.com/en-us/business/office-365-trust-c enter-cloud-computing-security Available Office 365 Service

Descriptions Office 365 Platform Office Applications Exchange Online Project Online Exchange Online Archiving Exchange Online

Protection Project Pro for Office 365 SharePoint Online Yammer OneDrive for Business

Power BI for Office 365 Skype for Business Online Office Online Microsoft Dynamics CRM Online Demo OFFICE 365 SERVICE DESCRIPTIONS

Office 365 Tenant Office 365 Tenant Creation Office tenant name Can include only letters and numbers, no spaces and other type of characters, no difference between lower and upper caps Must be unique no other tenant can have the same name Purpose of the Office 365 tenant name Default e-mail address (.onmicrosoft.com)

Default for internal mail routing address (.mail.onmicrosoft.com) Users see tenant name in Sharepoint Online and OneDrive (.sharepoint.com; my.sharepoint.com) Tenant name cannot be changed so choose it wisely! Office 365 Tenant Region Tenant region: Defines the region your tenant is created in (e.g., US, Europe,)

Services may vary between regions Availability of new services may vary between regions Tenant region cannot be changed once tenant is created! Tenant creation verification: Text message Voice call Demo OFFICE 365 TENANT CREATION

Common Issues During Tenant Account Provisioning Issue Remedy Tenant name unavailable Offensive or restricted name with Government accounts Provisioning time Your company name may be used by someone else

Choose a different name Do not use an offensive or restricted name associated with another government department SharePoint can take up to an hour to provision allow in timescales Choose a different name for the tenant name and then configure a custom domain using your company domain name

Office 365 Planning and Deployment Tools Office 365 Integration with On-Premises Options No integration, just use cloud-IDs Directory synchronization Directory synchronization with password synchronization

Directory synchronization with single sign-on (i.e., AD FS) Hybrid deployments for Exchange Server, Skype for Business and SharePoint Server Office Planning and Deployment Tools Office 365 health, readiness and connectivity checks IDFix Exchange Client Performance Analyzer Office 365 Best Practices Analyzer for Exchange Server 2013

Remote Connectivity Analyzer Office 365 Health, Readiness, and Connectivity Checks Office 365 HRC provides a set of automated readiness checks Recommended to run before you deploy Office 365 in the following situations: Your company requires identity federation You plan to implement an Exchange hybrid deployment

Requirements to run tool: A Windows 7/8 machine (64-bit only), that is connected to your organizations Active Directory. Logs are saved to c:\Office365Logs folder Demo OFFICE 365 HRC CHECKS IdFix - AADSync Error Remediation Tool Identifies and remediates AD object issues that will

fail Windows Azure AD Dirsync Built on analysis of AADSync daily error volumes and is targeted at fixing the majority of errors quickly Provides a data grid with the ability to scroll, sort and edit Suggested fixes are provided for known errors Custom change, confirmation change, and undo/rollback functionality Demo RUN IDFIX.EXE TO IDENTIFY POTENTIAL DIRSYNC ISSUES

Exchange Client Performance Analyzer Exchange Client Performance Analyzer (ECPA) tool identifies issues that affect performance between your companys client PCs and Office 365 ECPA checks for a few things when it runs the performance tests: Analyzes network performance from client to Office 365 datacenter Collects DNS and ISP details Ensures that all ports required for Office 365 to work

correctly are enabled Demo EXCHANGE CLIENT PERFORMANCE ANALYZER Office 365 Best Practices Analyzer for Exchange Server 2013 Evaluates the health and readiness of your onpremises Exchange Server 2013 environment Requires an Exchange Online subscription Tool can be used to verify Exchange Server 2013 on-premises only

Exchange Server 2013 hybrid configuration Must be run from an on-premises Exchange Server 2013 Remote Connectivity Analyzer Remote Connectivity Analyzer is a set of tests that validate your companys Internet settings for Microsoft services Includes checks for Exchange Server, Lync, Client and Office 365

These are mostly troubleshooting tools, but also includes Microsoft Connectivity Analyzer Tool to verify connectivity to Office 365 Link: http://aka.ms/RCA Additional Resources Office 365 Tenant & Signup http://office.microsoft.com Office 365 Trust Center http://products.office.com/en-us/business/office-365-trust-c

enter-cloud-computing-security Office 365 service comparison https://technet.microsoft.com/en-us/office/dn788955 Deployment planning tips for Office 365 https://technet.microsoft.com/en-us/library/hh852435.aspx Additional Resources on Microsoft Virtual Academy Office 365

Performance Management http://aka.ms/tunemv a Several courses on planning, performance, and troubleshooting 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, Office, Azure, System Center, Dynamics and other product names are or may be registered trademarks and/or trademarks in the

U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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