Strategic Business Services Operations JANUARY 2016 1 Agenda

Strategic Business Services  Operations JANUARY 2016 1 Agenda

Strategic Business Services Operations JANUARY 2016 1 Agenda www.royallepage.ca Partnerships Listings Local Content New Searches Mobile rlpNetwork Google Apps Personnel Chat

Regional Content Brokerage Calendar Promote Experts Email Security, Distribution and Usage 2 www.royallepage.ca Building on our best year ever where we saw more than 3 million visits in August 2015, we plan to introduce several exciting new features to further propel momentum in 2016. Introduce Strategic Partnerships Partner with reputable national and regional companies to provide added value to consumers searching for local amenities and ancillary

services to their real estate transactions Enrich Listings Data 3 Source sold listings and other data where available and provide agents with the ability to display their own sold listings on www.royallepage.ca via rlpNetwork www.royallepage.ca Building on our best year ever where we saw more than 3 million visits in August 2015, we plan to introduce several exciting new features to further propel momentum in 2016. Enhance Hyperlocal Content

Partner with Canadas leading market research firm to enhance neighbourhood content and design new searches with insight into consumer profiles and local market statistics Introduce New Searches In addition to the Keyword Search launched in 2015, provide consumers the opportunity to search by Travel Time as well as lifestyle preferences and similar neighbourhoods Fully Mobile

4 The site will be fully optimized for mobile devices by the end of March rlpNetwork Following the launch of the new intranet site in February 2015, we saw more than 12,000 users log onto rlpNetwork in March. Everyone Can Now Access Google Apps All members of our Network, even those not actively using their @royallepage.ca email address, can access Google Apps for Work including Calendar, Drive, Hangouts, and Google+ Unlicensed Assistants

There is a new personnel type in User Administration that has similar rights to an agent but will not display on the royallepage.ca website Chat Available for Support 5 Users now have the ability to chat with Royal LePages Customer Care Centre during normal business hours via the Help button on rlpNetwork rlpNetwork Following the launch of the new intranet site in February 2015, we saw more than 12,000 users log onto rlpNetwork in March. Regional Content

We will soon be able to display unique content by province, region or even city Broker Shared Calendar On rlpNetwork, brokers will be able to create local calendars that can be viewed only by agents in their brokerage Find the Expert 6 Brokers can promote expert speakers they may have in their office for other brokers to include in

training or sales meetings Email Since launching with Gmail in 2014, use of @royallepage.ca email addresses has more than doubled to over 20,000 licenses. Enable 2-Step Verification With an increasing rate of fraud and phishing attacks targeting our industry in particular, it is critical that you protect yourselves, your agents, and your customers by enabling 2-step verification on your email account Distribution Lists We are currently piloting a way for a broker to send an email to their entire brokerage or to a specific location with custom email addresses. These distribution lists will be available nationally in the next few months.

7 Email Since launching with Gmail in 2014, use of @royallepage.ca email addresses has more than doubled to over 20,000 licenses. Use It or Lose It (but not too much) Ensure you and your agents are displaying active email addresses on RLP.ca Do not display your @royallepage.ca address if you dont use it Please request new email addresses only if absolutely necessary. Groups, aliases and distribution lists can often address your business needs. 8 Questions? 9

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