FEMA Assistance 102 How to help Survivors From Puerto Rico with FEMA Assistance programs and the appeal process Unit 2 January 03, 2018 How to Register with FEMA https://www.fema.gov/media-library/assets/videos/113839 This video describes the registration process online, by phone or in a service center Visit www.FEMA.gov for more information Select your language of choice for information on the website Also download FEMAs free mobile app to your smartphone in your language of choice Presenters Name
June 17, 2003 2 Disasterassistance.gov https://www.fema.gov/media-library/assets/videos/78264 This video describes (step-by-step) how an individual can apply online with screen shots People may need help registering online Applicants may choose to receive FEMA letters and updates via email Always make sure the current mailing address and phone number are accurate Applying online gives the person the ability to update contact information as often as needed
Presenters Name June 17, 2003 3 What to Expect The Tri-Fold for Help After a Disaster is in English and Spanish. The link for the main page as well as the Tri-fold link in both languages is below: https://www.fema.gov/media-library/assets/documents/ 149518 This and other information is available on www.FEMA.gov Presenters Name
June 17, 2003 4 How Will Survivors Find You? How will people who need assistance find out about services in your area? School enrollment? Healthcare options? Housing assistance? Employment assistance? Childcare or transportation options? Presenters Name June 17, 2003
5 211 or FEMA Helpline An option you may consider is contacting 211 to create a Puerto Rico support list of services Contact your FEMA Voluntary Agency Liaison (VAL) to add your agencys information to the FEMA Helpline Contact agencies like the School Board, Social Services or other places people normally go for help and make sure they have your contact information and what services you provide Contact your local Emergency Manager and provide this information to the County, Township or other appropriate government agencies Presenters Name June 17, 2003
6 FEMA Assistance May be provided financially or directly, including: Transitional Sheltering Assistance/Direct lease Multi-family lease and repair Rental assistance Home repair assistance Personal property assistance ** TSA and rental assistance may be used outside the Declared state Presenters Name June 17, 2003
7 Transitional Sheltering Assistance Eligible survivors can find the list of TSA-approved hotels on www.femaevachotels.com Be sure to call the hotel first to check availability Contact the hotel directly to ask if Transitional Sheltering Assistance rooms are available. If rooms are available, survivors should go to the hotel or motel in person to book a room, and be sure to have their FEMA registration number and a valid photo ID If a survivors has a disability or access or functional need, participating hotels are required to indicate the number of hotel rooms with ADA accommodations. Presenters Name
June 17, 2003 8 Transitional Sheltering Assistance The TSA program allows eligible disaster survivors to shelter in a hotel or motel, for a limited period of time, as a bridge to intermediate and longer-term temporary housing. TSA participating hotels are available both in Puerto Rico and for those survivors who are in the continental United States FEMA makes payments directly to participating hotels and motels for room rental and taxes up to the GSA rate. Survivors are responsible for all other costs such as room service, laundry, parking, pet fees, telephone or other services. Presenters Name
June 17, 2003 9 Third Party Inspections FEMA has a modified third-party inspection process for 4339-PR to allow the applicant/co-applicant to verbally authorize a third-party agent to meet the inspector for the home inspection when the applicant, or another member of the household 18 years or older, is unable to meet inspector within a reasonable timeframe Provide the name and phone number of the third party to the inspector Third party must have the FEMA registration number of the applicant at the time of inspection Third party should verify the inspectors ID
Presenters Name June 17, 2003 10 Other Programs SBA Loans HUD Housing assistance USDA assistance programs VA Assistance Presenters Name June 17, 2003 11
Are you a caseworker providing assistance? FEMA Helpline 1.800.621.3362 can answer questions for the applicant. If the caseworker is present the applicant can give FEMA (onetime) permission to discuss their application status with the caseworker. The applicant may chose to receive their FEMA information through Email. This will make decision letters easily shared with caseworkers. Written Consent from the applicant to FEMA will give the caseworker permission to discuss the case with FEMA at anytime. (see written consent guidance in the helpers guide) Presenters Name June 17, 2003
12 Information sharing FEMA will not disclose applicant information without consent from the applicant. A Written Consent is an agreement (from the applicant) allowing FEMA to share applicant information with someone other than the applicant A Written Consent (or Power of Attorney) is not necessary when an applicant calls Helpline and requests we speak to a third party on their behalf during the call. This is permission does not last beyond the time of the call. Written consent must include the following statement: I hereby declare under penalty of perjury that the foregoing is true and correct
Presenters Name June 17, 2003 13 Routine Use Agreement Groups such as Long Term Recovery Committees (LTRC/LTRG) may request a Routine Use of information from FEMA that has information on all applicants within a state or locality. National Voluntary Organizations Active in Disaster (NVOAD) are trusted partners with FEMA and may also request a routine use agreement if the organization is assisting applicants and have a need to know to avoid duplication of benefits. The State often requests this information through routine use
to evaluate the scope of applicants that may have unmet needs. Presenters Name June 17, 2003 14 FEMA Application Determinations Caseworkers should request to see the FEMA determination letters to better understand the applicants current status. As discussed previously the applicant can chose to receive these correspondence via email for easy access and timely responses to requests for information from FEMA also known as an RFI (Request for information). Some case
determinations require additional documentation before a decision is made for particular items such as medical, dental and/or childcare expenses. The RFI will outline what is required to make the determination. Doctors statement, receipts or other written documentation may be requested prior to receiving a determination on certain items. Presenters Name June 17, 2003 15 When to Appeal? After looking at the eligibility information provided on www.FEMA.gov and the applicants documents, if the applicant believes they may be eligible for assistance they have the right
to appeal FEMAs decision The next slide explains the information needed on every appeal letter. More information on appeals may also be found on www.FEMA.gov Presenters Name June 17, 2003 16 What to include in the appeal Letter When submitting your letter, please include your full name, FEMA registration number on every page of the submission.
The applicant must include date and place of birth, damaged dwelling address and the item or determination they are appealing. The letter must be either notarized, include a copy of a state issued identification card, or include the following statement, I hereby declare under penalty of perjury that the foregoing is true and correct. You must sign the letter. (Applicant) Presenters Name June 17, 2003 17 FEMA Assistance Overview The following slides are more detailed information on FEMA types of assistance included for your awareness
Please feel free to share this presentation with anyone who may be assisting evacuees from any of the Declared areas Also be sure the visit www.FEMA.gov for more information Fact sheet and FAQs provide answers to most common questions *****Keep in mind some of the programs discussed in the next sections may only be available within the declared area****** Presenters Name June 17, 2003 18 FEMA Assistance Overview Disaster survivors may be eligible for resources or monetary assistance from FEMA for losses not covered by insurance
Only available in designated counties following a Presidentially-declared disaster Only for critical expenses Not intended to restore a property to pre-disaster condition Assistance varies with each disaster event and is determined by FEMAs Individual and Households Program based on: The degree of damage Available funds Other existing assistance programs Presenters Name June 17, 2003 19 Direct Lease
Housing Assistance Vacant units are leased by FEMA and are used as temporary housing for disaster survivors. FEMA pays the rent for these units. Utility costs and other expenses not covered in the lease are the responsibility of the disaster survivor. Property owners interested in participating in this program can call 1-202-705-9140 or email [email protected] FEMA will notify disaster survivors that they are eligible for FEMA-leased units as units become available. Presenters Name June 17, 2003 20
Multi-Family Lease and Repair Housing Assistance FEMA can make repairs to rental properties with vacant rental units through an agreement that allows FEMA to lease the vacant units once they are repaired. Vacant units are leased by FEMA and are used as temporary housing for disaster survivors. Property owners interested in participating in this program can call 1-202-705-9140 or email [email protected] FEMA will notify disaster survivors that they are eligible for FEMA-leased units as units become available. Presenters Name June 17, 2003 21
Rental Assistance Housing Assistance Renters displaced by the storms may be eligible for temporary rental assistance from FEMA. FEMA will provide funds directly to survivors, who are then responsible for finding available rental resources of their choosing. FEMA will require documentation of receipts, and survivors must be able to demonstrate that they are working toward a more permanent housing option by repairing their home or by identifying some other long-term option. Presenters Name June 17, 2003 22
Home Repair Assistance Housing Assistance Financial grant to help make minimal repairs to a primary residence, utilities, and residential structures, including privately-owned access routes (driveways, roads, or bridges) FEMA may provide financial assistance for the repair of real property components, including, but not limited to: Structural components of a home (foundation, exterior walls, roof) Windows, doors, floors, walls, ceilings, and cabinetry Presenters Name June 17, 2003 23
Other Housing Assistance for Puerto Rico U.S. Department of Agriculture (USDA) Rural Development programs Department of Housing and Urban Development (HUD) immediate foreclosure relief Federal Housing Administration (FHS) mortgage insurance Government of Puerto Ricos Tu Hogar Renace (Your Home Reborn) effort U.S. Army Corps of Engineers (USACE) Blue Roof Program Presenters Name June 17, 2003 24
Other Needs Assistance (ONA) Assistance for uninsured or underinsured, disaster-related, necessary expenses and serious needs May include housing related expenses other than rent, such as: Repair or replacement of household appliances, furnishings and other personal property items Repair or replacement of uniforms, tools and equipment required for work or school Disaster-related medical, dental and funeral expenses Eligibility for some types of personal property are dependent on eligibility with the U.S. Small Business Administrations disaster loan program Presenters Name June 17, 2003
25 SBA-Dependent ONA Personal Property Assistance To repair or replace essential household items including, furnishings and appliances, and specialized tools and protective clothing required by an employer. Transportation Assistance To repair or replace a vehicle damaged by a disaster and other transportation-related costs. Moving and Storage Assistance To relocate and store personal property to prevent further disaster damage, such as ongoing repairs, and returning the property to the primary residence. Presenters Name
June 17, 2003 26 Non-SBA Dependent ONA Medical and Dental Assistance To assist with medical or dental expenses caused by a disaster, which may include injury, illness, loss of prescribed medication and equipment, or insurance co-payments. Child Care Assistance A one-time payment, covering up to eight cumulative weeks of child care expenses, for a households increased financial burden to care for children. Miscellaneous or Other Items Assistance To reimburse for eligible items purchased or rented after a disaster incident for an individual or households recovery.
Presenters Name June 17, 2003 27 Low Interest Disaster Loans The Small Business Administration (SBA) provides low-interest, long-term disaster loans to help homeowners and renters with personal property, transportation, and moving and storage expenses incurred due to a declared disaster. FEMA refers the applicants registration to SBA if the applicants income meets SBA minimum guidelines. Homeowners and renters who do not qualify for a disaster loan from the SBA may be eligible for additional assistance from FEMA for personal property, moving and storage, and
transportation assistance. Presenters Name June 17, 2003 28 Who is Eligible for Assistance? These general conditions must be met for an applicant to be eligible to receive FEMA Individual and Household Program Assistance: The applicant must be a U.S. citizen, non-citizen national, or qualified alien. FEMA must be able to verify the applicant's identity. The applicants insurance, or other forms of disaster assistance received, cannot meet their disaster-caused
needs. The applicants necessary expenses and serious needs are a directly result of a declared disaster. Presenters Name June 17, 2003 29 What to Know Before Applying If a survivor has insurance, they do not need to file an insurance claim before applying for FEMA assistance Survivors are encouraged to contact their insurance company as soon as possible to start the insurance claim process When an insurance settlement is received, call FEMA at 1800-621-3362 to discuss assistance options By law, FEMA cannot give assistance for losses addressed by
insurance coverage or other sources Survivors dont have to wait on FEMA to begin making home repairs Survivors should document damage and save their receipts for both FEMA and insurance inspectors Presenters Name June 17, 2003 30 The Registration Process Registration intake is the process survivors take to register as a disaster survivor with your specific information into FEMAs information systems database. Survivors typically have a 60-day period to register
Takes approximately 20 minutes to complete Three ways to register: Over the phone Online In person Presenters Name June 17, 2003 31 Information Needed to Register Social Security number Pre-disaster damaged address Current mailing address Current telephone number
Insurance information Total household annual income Description of losses caused by the disaster Bank routing and account numbers (optional) Presenters Name June 17, 2003 32 How to Complete a RegistrationPhone Call 1-800-621-FEMA (3362) If a survivor uses 711 or video relay service, they should still call 1-800-621-3362 If a survivor is deaf, hard of hearing, or has a speech disability and uses a TTY, they should call 1-800-462-7585
FEMA Standard Hours of Operation are: 7:00AM 10:00PM local time, 7 days a week Presenters Name June 17, 2003 33 How to Complete a RegistrationOnline Visit www.DisasterAssistance.gov Use a computer, tablet, or smart phone Presenters Name June 17, 2003
34 How to Complete a RegistrationIn Person Disaster Recovery Centers (DRC) Locate open DRCs on www.DisasterAssistance.gov or text DRC and your zip code to 4FEMA (43362) Specialists from FEMA, the Government of Puerto Rico and municipalities, other federal agencies, and other partners are there to provide services including: Guidance regarding disaster recovery Clarification of any written correspondence Housing assistance and rental resource information Small Business Administration program information Presenters Name
June 17, 2003 35 How to Complete a RegistrationIn Person Disaster Survivor Assistance (DSA) teams DSA teams canvass affected neighborhoods after a disaster to help survivors register for assistance Team members carry official FEMA photo identification Teams can provide referrals to community partners Philadelphia Disaster Assistance Services Center For survivors in the Philadelphia area Located at the Rivera Recreation Center on the corner of 5th and Allegheny streets Presenters Name
June 17, 2003 36 After Registration Financial assistance is paid to survivors by a U.S. Treasury check or through an electronic funds transfer into the recipients bank account. If applicable, FEMA performs an inspection to verify disasterrelated damage and then eligibility is determined. An inspector will contact you directly to schedule an appointment Inspectors will have FEMA photo identification If the registrant cannot be present for an inspection, another member of the household over the age of 18 may meet with the inspector Presenters Name
June 17, 2003 37 Obtaining an Application Status Update There are multiple ways for survivors to access their registration, upload documents, change contact information, and track actions of their account: Opt into SMS text message notifications The official FEMA number is 43362 Access their account online www.DisasterAssistance.gov Call FEMA 1-800-621-FEMA (3362)
Presenters Name June 17, 2003 38 Appealing FEMAs Decision Applicants, who disagree with FEMAs determination of eligibility or the form of assistance provided, have the right to appeal within 60 days of the date on the award or denial letter from FEMA For more information on appealing, contact the FEMA Disaster Helpline at 1-800-621-3362 Applicants who have a speech disability or hearing loss and use a TTY can call 1-800-462-7585 directly Those using 711 or Video Relay Services can call 1-800621-3362
Presenters Name June 17, 2003 39 Fraud Survivors are urged to verify the identity of individuals asking to register them for FEMA assistance. Individuals can protect themselves by: Asking to see official identification badges Never providing financial information over the phone Getting a written contract for work performed Taking pictures of the contractors business card and his drivers license If you suspect anyone of fraud, call the FEMA disaster fraud hotline at 1-800-720-5721
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