Presentation Title - PRgloo

Presentation Title - PRgloo

Easter Bank Holiday 2017 Friday 14th Monday 17th April 02/06/2020 / 1 Railway upgrade plan summary & key facts Easter 2017 will see over 13,000 members of Network Rails orange army working around the clock to improve the network. It is estimated that we will invest over 70m in over 200 projects being delivered across Britain over this holiday period. The biggest, most disruptive pieces of work planned are: In and around London: Crossrail East work continues in the Shenfield area disrupting travel in and out of Liverpool Street between 14 th 17th April Crossrail East work will also affect travel between Highbury & Islington and Hackney Wick stations between 14 th 17th April Waterloo station will see work between 14 th 16th April where passengers will see reduced or diverted services Paddington station will see reduced services (every 30 mins rather than every 15) to Heathrow Airport on 15 th April Thameslink programme - Cannon Street will have no services over all four days of the bank holiday Thameslink programme - London Bridge, Waterloo East and Charing Cross will have no Southeastern trains on Friday and Saturday, a normal service on Sunday and a slightly reduced service on Monday. Victoria will see no Southern or Gatwick Express services on Sunday 16 th April Elsewhere:

Significant work around Motherwell and Carstairs will see lines closed between Edinburgh Waverley and Glasgow Central, with bus services in place on 15th 16th April Northern Hub enhancements continue which see the re-modelling of Salford Central station Bath Spa station will is being modernised in the preparation for new, longer trains which will enter service later in the year Major Airports: Gatwick Express no services on Sunday 16 th April between London Victoria and Gatwick Airport Heathrow Express and Heathrow Connect on Saturday 15 th April will see services reduced to every half-hour 02/06/2020 / 2 Map of RED Sites planned for Easter 2017 (Thu 13 Christmas & New Year T-16 review Polmadie Switches and crossing renewals (Scotland) Carstairs Switches and crossing renewals

(Scotland) Penrith North Track renewal (LNW) Northern Hub Remodelling of Salford Central station (LNW) Bath Spa Electrification and track lowering (Western) Crossrail West (Western) th Tue 18th April)

Motherwell Re-signalling works (Scotland) Manor Park Bridge strengthening (Anglia) Forest Gate Switches and crossing renewal (Anglia) Hackney Wick Station Installing new underpass (Anglia) Waterloo Capacity Renewal of points and signal gantry (Wessex) Crossrail East

Prep work for signalling commissioning (Anglia) London Bridge Thameslink Programme (South East) As of 27th January 2017 / 3 Network Rail Managed Stations Cannon Street: Will have no services over all four days of the Bank Holiday. Charing Cross, London Bridge and Waterloo East: Will have no Southeastern trains on Friday and Saturday, a normal service on Sunday and a slightly reduced service on Monday. Euston: Normal service Kings Cross: Normal service Liverpool Street: No trains 14th 17th April between London Liverpool Street and Ingatestone/Billericay, bus services will

be in place. On 16th April, buses will replace trains between Ingatestone/Southend Victoria and Newbury Park (London Underground Tube Station), as well between Wickford and Southminster. Paddington: 15th April - Heathrow Express and Heathrow Connect will have services every half-an-hour. Between 14 th 17th April Bath Spa long-distance services between Bristol Temple Meads and London Paddington will be diverted, and will not stop at Bath Spa or Chippenham St. Pancras: Normal service Victoria: 16th April - there will no Southern services or Gatwick Express diversions to/from London Bridge. Waterloo: Reduced and diverted services between 14 th 16th April. 02/06/2020 / 4 Network Rail Managed Stations Nationwide Birmingham New Street: Normal service Bristol Temple Meads: 14th to 17th April Buses will be in place between Bristol Temple Meads and Chippenham / Frome / Westbury / Castle Cary Edinburgh Waverley: 15th to 16th April

CrossCountry and Virgin Trains East Coast trains will not run between Edinburgh and Glasgow Central. Customers should use alternative trains between Edinburgh and Motherwell and then a bus between Motherwell and Glasgow Central. Glasgow Central: 15th to 16th April CrossCountry and Virgin Trains East Coast trains will not run between Edinburgh and Glasgow Central. Customers should use alternative trains between Edinburgh and Motherwell and then a bus between Motherwell and Glasgow Central Scotrail trains are diverted between Motherwell and Glasgow Central with bus services in place TransPennine Express and Virgin West Coast trains will have bus service in place between Carlisle and Glasgow Central Leeds: 14th 17th April CrossCountry services between Scotland and the South West will not call at Leeds 14th 17th April Northern services between Selby and Leeds will be replaced by buses 15th and 17th April TransPennine Express services between Selby and Leeds will be replaced by buses Liverpool Lime Street: Normal service Manchester Piccadilly: Normal service Reading: Normal service 02/06/2020 / 5

Planned events Thursday 13th Sunday 16th April Rendez-vous 2017 Tall Ships Regatta, Greenwich, London Friday 14th April Championship football fixtures across the country Saturday 15th April Premier League football fixtures across the country Some Championship football fixtures across the country Monday 16th April Championship football fixtures across the country 02/06/2020 / 6 Airport summary Gatwick airport

No Gatwick Express services on Sunday 16 th April between London Victoria and Gatwick Airport. Passengers are advised to use Southern trains from London Bridge to Gatwick Airport Heathrow airport Trains will depart every half-an-hour for both Heathrow Connect and Heathrow Express customers on 15th April Stansted airport Normal services London Luton airport Normal services Birmingham International airport Normal services Manchester airport On 15th and 17th April services between Manchester Airport and Liverpool Lime Street will run to an amended timetable 02/06/2020 / 7 Check before you travel Easter campaign (CBYT) Objectives:

Deliver awareness of need to plan / check before you travel at bank holidays Create understanding that this work is to deliver our Railway Upgrade Plan Demonstrate that were Working for you/ working for rail passengers/travelling public Audience: Rail travellers over bank holidays with focus on infrequent leisure travellers Key messages: Check before you travel this bank holiday as we carry out work this Easter bank holiday to help deliver our Railway Upgrade Plan Campaign activity: Mid-weight with national digital and radio spine and targeted regional press, radio and out-of-home sites (billboards / bus stops etc) in London, Kent/S.East, Anglia (Norwich/Essex) and Western (Bristol/Bath) regions. In station posters, OIS ads and vinyls in targeted managed stations

02/06/2020 / 8 CBYT Easter creative Easter bank holiday Rebecca 02/06/2020 / 9 CBYT advertising channels T-8 T-7 T-6 T-5

T-4 T-3 T-2 T-1 T-0 Posters in-station OIS in-station Digital & mobile ads Search/PPC National radio Regional radio National press Regional press Outdoor regional

Leafleting in-station National radio stations: Absolute and LBC Regional radio stations: In London, Bath/Bristol, Kent, Essex and Norwich/Norfolk National press title: Metro Regional press titles: London Evening Standard, Various across Kent/Bexley S.East, Essex and Norfolk/Norwich Outdoor: Bristol/Bath, London, Norwich, Essex 02/06/2020 / 10 London Overview 02/06/2020 / 11 London Overview 14th April 2017 02/06/2020 / 12

London Overview 15th April 2017 02/06/2020 / 13 London Overview 16th April 2017 02/06/2020 / 14 London Overview 17th April 2017 02/06/2020 / 15 Passenger travel around the bank holiday Location Date Whats happening

Passenger Impact Benefit Liverpool Street Shenfield 14th 17th April Track renewal, bridge works and overhead line equipment renewal will be taking place for Crossrail No trains to/from London Liverpool Street Ingatestone/Billericay Buses services in place Crossrail East progression

Charing Cross and Cannon Street 14th 16th April Track and signalling works Diverted and curtailed services to London Bridge and Cannon Street Thameslink progression Waterloo station 14th 16th April

Switches and crossings replacement between Waterloo and Queenstown Road Reduced and diverted services Enhance capacity at Waterloo Highbury and Islington Hackney Wick 14th 17th April Bridge renewal and station concourse installation

Buses will run between Camden Road and Stratford Improved asset conditions and station facilities Paddington station 14th - 17th April Platform works and drainage works Reduced services Heathrow Connect and Heathrow Express Trains will depart every

half Crossrail West progress 02/06/2020 / 16 Anglia: Crossrail work, 14th 17th April Whats happening: The Crossrail East work continues with switches and crossing renewal at Forest Gate, bridge strengthening at Manor Park and Shenfield and Overhead Line Equipment renewal at Ilford TOC affected : Greater Anglia TfL Rail Passenger Impact: Friday 14th until Monday 17th there will be no Greater Anglia trains between London Liverpool

Street and Ingatestone/Billericay. Sunday 16th April will include no services to Southend Victoria/Southminister. A bus service will be in place at Newbury for further travel. Use the London Underground Central Line between London Liverpool Street and Newbury Park. For TfL Rail customers buses will be in place along the entire route. Passenger Benefit: Once fully opened in 2019, Crossrail will increase Londons rail transport capacity by 10% and cut journey times. When completed there will be 12 trains an hour in each direction Shenfield Central London at peak times 02/06/2020 / 17 Anglia Crossrail East, 14th 17th April Possession location 02/06/2020 / 18 Anglia: Hackney Wick, 14th 17th April Whats happening:

A new underpass is being installed at Hackney Wick Station. Along the same route, track and bridge renewal will be taking place at Highbury Corner TOC affected : London Overground Passenger Impact: Buses will run between Camden Road and Stratford Passenger Benefit: This work will bring improved asset conditions and station facilities once completed Possession location 02/06/2020 / 19 South East Route: Charing Cross, Cannon Street & London Bridge Whats happening: 14th 17th April Major improvement work as part of the Thameslink programme continues between London Charing Cross / London Cannon Street and London Bridge Routes and TOCs affected: All routes via London Charing Cross and London Cannon Street and London Bridge, Southeastern passengers. Passenger Impact:

On Friday and Saturday, trains will be diverted and start/terminate at either London Victoria or New Cross On Sunday and Monday, trains to and from London Cannon Street will start/terminate at New Cross On Sunday, a normal service will run from London Charing Cross. On Monday some services have been amended Passenger Benefit: When the Thameslink Programme is completed in 2018, journeys will be improved, with new spacious trains every 2 3 minutes through central London at peak times 02/06/2020 / 20 Western: Crossrail work, Paddington station, 14th 17th April What are we doing? Crossrail Works continue and will see work at Paddington Station with platform and drainage works taking place. There will be a reduced number of services (60%) running with only platforms 1 to 6 open What will this mean for passengers? A reduced service will be in place with Heathrow Connect and Heathrow Express services leaving every half-an-hour on 15th April, rather than every 15 mins Passenger Benefit: Once fully opened in 2019, Crossrail will increase Londons rail transport capacity by 10% and

cut journey times. There will be better connections and more services from Heathrow, Maidenhead, West Drayton and Reading. 02/06/2020 / 21 Wessex Waterloo station, 14th 16th April What are we doing? We will be renewing points and a signal gantry, platforms 1-10 will be closed to allow the work to be carried out. What will this mean for passengers? South West Train customers, an amended and reduced service will operate on most routes to and from London Waterloo. Services may also start from an alternative station, have additional stops or divert via an alternative route Passenger Benefit: When completed Waterloo station will be able to cope with increased capacity, will have better station facilitates and longer platforms to allow longer trains to run to London suburban stations. 02/06/2020 / 22

Nationwide Overview 02/06/2020 / 23 London North Western (North) Northern Hub, 13th 24th April Whats happening: Continuation of the work going on at Ordsall Chord which, when complete, will improve connections between Manchester Victoria Manchester Oxford Road Manchester Piccadilly. This Easter will see remodelling work taking place at Salford Central station. Work will include widening an existing viaduct, strengthening structures and demolition and replacement of Chapel Street bridge Routes and TOCs affected: (13th April 24th April) Northern TransPennine Express Passenger Impact: A replacement bus service will operator between Manchester Victoria and Salford Crescent (14 th 16th April) Alternative routes will be open Passenger Benefit: When the Ordsall Chord project is completed in December 2017 it will create new and direct links to Manchester

Airport from the north of England as well as connecting Manchester Piccadilly and Victoria train stations for the first time 02/06/2020 / 24 London North Western (North) Penrith, 15th - 16th April Whats happening: Network Rail will be removing old, life expired rail, sleepers and ballast (the foundation stones the track sits on) Routes and TOCs affected: Virgin Trains West Coast TransPennine Express Northern Passenger Impact: Passenger services to start/terminate at Carlisle on Saturday 15th April and Oxenholme on Sunday 16 th April. A bus service will be in place Passenger Benefit:

Passengers will have a smoother and safer journey. 02/06/2020 / 25 Scotland Motherwell and Carstairs,15th 16th April Whats happening: Major signalling works are taking place around the Motherwell area with switches and crossings being renewed at Carstairs Routes and TOCs affected: CrossCountry between Southampton Central and Glasgow Central ScotRail between Larkhall/Lanark/Edinburgh and Glasgow Central TransPennine Express between Manchester Airport and Glasgow Central Virgin Trains West Coast between London Euston and Glasgow Central Virgin Trains East Coast between London Kings Cross and Glasgow Central Passenger Impact: CrossCountry and Virgin Trains East Coast will not run between Edinburgh and Glasgow Central. Customers are advised to use alternative trains between Edinburgh and Motherwell and buses will be in place between Motherwell and Glasgow Central The majority of ScotRail trains will be diverted between Motherwell and Glasgow Central.

Buses will be in place on certain routes with a bus service between Edinburgh and Glasgow Central via Carstairs A bus service will be in place for TransPennine Express and Virgin Trains West Coast passengers between Carlisle and Glasgow Central Passenger Benefit: More reliable, faster journeys . 02/06/2020 / 26 Scotland Motherwell and Carstairs, 15th 16th April 02/06/2020 / 27 Western Bath Spa, 14th 17th April What are we doing? Network Rail is modernising Bath Spa station in preparation for new, longer trains which will enter services later this year. The work will include making the platforms wider and will also reduce the stepping distance to and from trains. Platform 1 will also be extended to accommodate the new trains, with this work expected to finish by Autumn

TOCs and Routes affected: Great Western Railway South West Trains Passenger Impact: Trains between Portsmouth and Cardiff will run between Portsmouth and Swindon; customers to change at Swindon for onward travel A train shuttle service will run between Bristol Temple Meads and Cardiff Central Long-distance services between Bristol Temple Meads and London Paddington will be diverted and will not stop at Bath Spa or Chippenham Trains that normally run between Westbury and Bristol Temple Meads will run between Weymouth and Westbury What will this mean for passengers? There will be no trains through Bath Spa station. Trains will be diverted and replacement buses will run from Bath Spa to Bristol Temple Meads, Chippenham and all stations to Frome There will be coaches between Castle Cary and Bristol Temple Meads to connect with Weymouth services Passenger Benefit: The upgrading of the infrastructure will allow the route to be electrified. Electric trains are better for the environment, they are quieter for those on board the train and those living close to the railway

02/06/2020 / 28 Western Bath Spa, 14th 17th April 02/06/2020 / 29 Thank you 02/06/2020 / 30

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