Resources Induction

Resources Induction

Communities Group Induction Home About the Group Getting around Finding things Getting help Communities Group Induction Package Welcome to your interactive induction package introducing you to key information about the group under the sections; About the Group, Getting around, Finding things, Getting help and All about you. To get the most of your induction package you will need to look at it as a slideshow. To do this, click Slide Show at the top of your screen, and then choose View Show. To navigate, use the menu at the top of each page to access the content and the menus and links at the side for more detailed information. The induction links to lots of other information by launching other windows. To return to the induction package, simply close the additional window using the in the top right hand corner. Please click on the home page button on the top menu to bring you back to this page. To exit the presentation, hit Esc on your keyboard. Feedback: if you have any comments or suggestions to help us improve this induction package please email [email protected] All About You Communities Group Induction Home About the Group An Introduction Structure What We Do The Way we w ork

Getting around Finding things Getting help About the Communities Group This section will give you a brief overview of the Group, its vision, key elements, purpose and place in the County Council, and an introduction to its Strategic Director, Heads of Service and the business units they manage. Customer Care Feedback: if you have any comments or suggestions to help us improve this induction package please email [email protected] All about you Communities Group Induction Home About the Group An Introduction Structure What We Do Customer Care Getting around Finding things Getting help Introduction from Monica Fogarty Im Monica Fogarty, the Strategic Director of the Communities Group and Id like to welcome you to the Communities Group and help you to understand some of the services we provide. The business outcomes for Communities Group are:

To strengthen our economy by attracting more investment and maximising business and enterprise opportunities. To ensure that Warwickshire has a sustainable transport network that is fit for purpose to meet the current and future needs of residents, visitors and businesses in Warwickshire. To support our young people to meet their needs and aspirations. To help our residents learn throughout their lives, so they are skilled and ready for employment. That our Communities and individuals are safe and protected from harm and are able to remain independent for longer. The health and wellbeing of all in Warwickshire is protected. All about you Communities Group Induction Home An Introduction Structure What We Do Customer Care About the Group Getting around Finding things Getting help Structure The Communities Group brings together business units responsible for:Transport & Economy Community Services Public Health Education & Learning We employ, among others, Planners, Civil Engineers, Mechanical Engineers, Landscape Architects, Economists, Accountants, Countryside Rangers, Bus Drivers, Tree Surgeons, School Crossing Patrols, Teachers & Educational Psychologists.

Our staff are based in offices, business centres, parks and depots throughout the county and we are supported by portfolio holding councillors who are responsible for certain areas of our work. The following pages describe the work of each business unit and may be useful to help in understanding the Communities Group. All about you Related links WCC Structure Councillors and Co mmittees Communities Struct ure Chart Communities Group Induction Home About the Group An Introduction Structure What We Do Customer Care Getting around Finding things Getting help What we do - Scroll through to find out more about each business unit Transport & Economy Business Unit This business unit works to ensure that Warwickshire has a sustainable transport network which meets the current and future needs of all those who live, work and travel through Warwickshire. This includes developing, improving and maintaining the transport network, promoting road safety through engineering, education and enforcement and

providing transport for the public, school children and adults with social care needs. All about you Related links WCC Structure Councillors and Co mmittees It also works to provide a blueprint for growth in jobs and the development of communities and the quality of life within those communities. The work is delivered through close working with partners especially the Local Enterprise Partnership. This unit covers: - Economy & Skills, Planning, Development & Flood Management, Infrastructure & Regeneration, Transport Operations, County Highways, County Fleet Maintenance, Traffic & Road Safety, Transport Planning, Network Management and Design Services Mark Ryder Head of Transport & Economy Communities Group Induction Home About the Group Getting around Finding things Getting help All about you bout the Group

An Introduction What we do - Scroll Through to find out more about each unit Structure Related links WCC Structure What We Do Councillors and Co mmittees Customer Care Community Services Business Units This business unit works to protect individuals and communities from harm, to empower communities to contribute to the development and choice of services and to protect and provide access to Warwickshires heritage and rural amenities. This unit covers:- Heritage & Environment (including Ecology & Archaeology), Locality Engagement & Partnership Working, Waste Management, Youth Justice, Trading Standards, Community Safety, CSW Resilience, Community and Voluntary Sector and the Communities Group Resources Team. Phil Evans Head of Community Services Communities Group Induction Home An Introduction About the Group bout the Group

Getting around What we do - Finding things Getting help Scroll through to find out more about each unit Structure All about you Related links WCC Structure What We Do Councillors and Co mmittees Customer Care Public Health Business Unit This business unit works by addressing the overall health needs of the population of Warwickshire. This involves monitoring the health status of the population, identifying health needs, emergency planning provision, controlling communicable diseases, immunisation and vaccinations programmes, screening for early disease, health improvement, and developing policies for and evaluating healthcare. John Linnane Head of Public Health Communities Group Induction Home

About the Group Getting around Finding things Getting help All about you bout the Group An Introduction What we do - Scroll through to find out more about each unit Structure Related links WCC Structure What We Do Councillors and Co mmittees Customer Care Education & Learning Works to ensure that every child in the county attends a good or outstanding school or setting and goes on to positive life destinations, whatever their circumstances or starting point. It also works to make sure that all adult and vulnerable learners have access to high quality education and programmes. This unit covers: Learning & Performance, Sufficiency, Planning & Access, Vulnerable Learners, County Music Service, Adult & Community Education and Outdoor Education.

Nigel Minns Head of Education & Learning Communities Group Induction Home An Introduction Structure What We Do Customer Care About the Group Getting Around Finding Things Customer Care The Communities Group takes customer care very seriously. The main aim is to treat everyone fairly while recognising that they have different needs. To help us to be the best that we can, a set of Customer Care Standards and our Customer Care Charter have been developed. These have all our customers in mind, including internal customers. The standards include the following: Telephones should be answered as quickly as possible, and within 7 rings or 20 seconds. Letters should receive a full response within 5 working days, or sooner if possible. E-mails should be acknowledged as quickly as possible, and should receive a full response within 5 days. Face to Face - All visitors should be seen within 10 minutes of arrival. All printed information must include a standard statement offering the information in other formats for individuals with special needs e.g. large print, Braille etc. In addition to this, we must comply with statutory response times to answer requests for information. To see the Freedom of Information Guide, please click here. Getting Help

All About You Communities Group Induction Home About the Group Office Locations Using the phone Room booking Post Getting around Finding things Getting help Getting around One of the most confusing things when you start a new job is finding your way around, understanding where everything is, and how different systems work. In this section we try to give you some key information to help getting around in the first few weeks as easy as possible. Feedback: if you have any comments or suggestions to help us improve this induction package please email us jackimor[email protected] All about you Communities Group Induction Home About the Group Office Locations Using the phone

Room booking Post Getting around Finding things Office Locations Here is a list of Communities Group work locations around the county: Warwick, Shire Hall Complex Warwick, Montague Road Warwick, Saltisford Office Warwick, Budbroke Depot & Offices Leamington Spa Justice Centre Country Parks Household Waste Recycling Centres Coleshill Wellesbourne Link to Warwickshire Maps Getting help All about you Related links

Meeting rooms WCC main offices op ening & closing times Communities Group Induction Home About the Group Office Locations Using the phone Room booking Post Getting around Finding things Getting help All about you Using the phone Related links Finding the number People finder Telephone Guides Use the WCC People Finder to track down colleagues in any of the four County Council Groups, by searching against forename, surname, phone extension or location. You can access the People finder through the intranet. Using a prefix When dialling a colleague within WCC there are a number of prefixes which go with the extension code. Within the People Finder there is a facility to find out what prefix you should use.

To get an outside line you should dial 9. Voicemail Voicemail is a chargeable service, so you should speak to your manager if you need this facility for your job. Communities Group Induction Home About the Group Office Locations Getting around Finding things Getting help Room booking Post Related links Meeting rooms Using the phone Room booking All about you There are a number of rooms available for meetings across the Council, some of which are available to book through the intranet. In addition, the Communities Group has a number of small meeting rooms located within Warwick office buildings. To search for a room, when booking your meeting via Google calendar, click on the red create button on the left hand side and enter your criteria. On the right hand side on the new screen, click on Rooms (as shown in the image below). This will give you a drop down list of all available rooms in the WCC. This

facility will reserve the room for you. Communities Group Induction Home About the Group Getting around Finding things Getting help The Way We Work Scroll through to Touchdown / Hotdesking Warwickshire County Council has embraced flexible working to ensure we work at the right place at the right time, supported by the right technology. Creating flexibility ensures we are ready and adaptable to change. As an employee, you can expect to be managed by outcomes and results, and be clear about the level of flexibility your role entails. Within the office environment you can expect to work in a shared team workspace, that operates clear desk at the end of the day. You may also be able to work from other locations in accordance with the service requirements of your role. Your manager is responsible for ensuring your flexible working agreement is clear and that you have access to appropriate training and support. More advice and guidance can be located on WILMa with the eLearning Flexible Working Module, and within the Modern & Flexible Working section of the HR A to Z site. Technical advice and guidance can be accessed from the Information Assets site. Feedback: if you have any comments or suggestions to help us improve this induction package please email [email protected] All about you

Communities Group Induction Home About the Group Office Locations Using the phone Room booking How we Work Touchdown Facilities Post Getting around Finding things Getting help Touchdown Facilities All about you Related links Desk Sharing Touchdown facilities are our office equivalent of a short stay parking space they offer a convenient place for staff to touch down at a desk for a short period of time of up to three hours. It provides a desk space to catch up with reports, touch base with the office between visits or to make important calls. There are touchdown facilities available on the first and second floors of Barrack Street near to the kitchen area. Hotdesking If touchdown is short stay, then Hotdesking offers more of a long stay option. Hotdesking areas generally provide a mix of PCs and docking stations for laptops together with phones and printing facilities.

Working more flexibly Communities Group Induction Home About the Group Office Locations Using the phone Room booking Post Getting around Finding things Getting help Post WCC has Post and Mail Presentation Standards which have been developed to ensure we meet efficiency savings as well as meeting the needs of the organisation. In essence, these state that we should: Use electronic methods of communication where possible. Send all post via second class unless there are exceptional circumstances. Use printed envelopes, printed labels or window envelopes (guidance is provided on position of labels where applicable) Use DL (22cm x 11cm), C5 (23cm x 16cm) where possible. Addresses should be formatted to look like this: Mr X 14 Sole Street Anon XX11 5GG Ensure that internal mail doesnt go out with the external mail by mistake, and is marked up with the: o Full name of the person, Group, Service, o Location e.g. Shire Hall, Barrack St, Saltisford, etc See the Post and Presentation Standards policy See Post and Meeting Services

All about you Related links Sending post to schools Communities Group Induction Home About the Group Intranet Network areas Getting around Finding things Getting help Finding what you need This section details how to find information on the Communities Group; the intranet, and where on our computer systems to save files youre working on. Here are a few areas to look at: Communities Group Briefing Every week the Communities Group Leadership Team (COLT) meet and, to keep you informed of whats going on, the Briefing is produced for all staff to read. Click on the link above to catch up with the latest news. Communities Group Employee Forum Communities Group Support Services Feedback: if you have any comments or suggestions to help us improve this induction package please email [email protected] All about you Communities Group Induction

Home About the Group Intranet Getting around Finding things Getting help Intranet All about you Related links Intranet home page Network areas The Intranet is one of the main information sources for staff in the County Council, featuring up to date news, advice and guidance, forums, events and general information about the County Council and its staff. Easy to navigate, the Intranet can be launched from the desktop icon on your computer or by launching Internet Explorer . Internet and email code of conduct Communities Group Induction Home About the Group Intranet Getting around

Finding things Getting help Guide to Using the Intranet To make navigating the intranet easier, content is divided into eight different sections, listed across the green bar at the top of the page: - Network areas Helping you Work This area contains lots of information, advice, and procedures to help you in your working life. It includes things like booking meeting rooms, travel, and ICT. News Here you will find the latest issue of Working for Warwickshire (W4W), the Homepage news archive, and many other newsletters. Our Council These pages contain information about WCC, including our Vision and Values, Structure and Performance. You can also find the links to Group-specific intranet pages. HR For information relating to pay, Health and Safety, appraisals, and all your HR needs. Have your Say This contains information about staff panels and gives you the opportunity to make a staff suggestion, or to read about previous suggestions and feedback. Projects and Initiatives - This area is for communities within WCC to share news, information, important documents, and meeting minutes. It includes an A-Z of many of the different projects going on around the organisation. Learning, Development and Training This sections contains information on training available for managers and staff, as well as providing information on internal job vacancies. Social For lunchtime browsing this area includes the staff well-being sections, lunchtime forums, and details of staff discounts and sports clubs. All about you Related links Intranet home page Internet and email code of conduct Communities Group Induction Home About the Group

Intranet Getting around Finding things Getting help Network filing areas All about you Related links Intranet home page There are two areas available to you for the storage of electronic filing: Internet and email code of conduct a shared filing area which is accessible for the whole of the team you are working with, and is intended for working documents. This can be identified as h:\ or BU. Records Managemen t Network areas a personal filing area (identified as g:\ or by your log in username, in this example Mher) is also available to you for the storage of confidential material. This area is only accessible by you. Your manager should go through the Records Management Checklist with you, which offers guidance on how to receive, use and create records and information. Communities Group Induction Home Getting ICT help

Learning and Develo pment How to guides About the Group Getting around Finding things Getting help Where to go for help? There is plenty of support in the County Council for a range of issues from a broken PC to HR issues. In this section we try to point you in the right direction should you need any support. Additionally, on the intranet you will find: Communities Group Support Services pages Communities Group Employee Forum pages Feedback: if you have any comments or suggestions to help us improve this induction package please email [email protected] All about you Communities Group Induction Home Getting ICT help Learning and Develo pment How to guides About the Group Getting around

Finding things Getting help Getting ICT help All about you Related links ICT Service desk Help for ICT queries is available via the ICT Service Desk based in Shire Hall. This should be your first point of contact for anything related to technical issues, how to do something, or requests for changes to user accounts and access rights. ICT help is available via the ICT Service Desk who are open 8:30-17:30 Monday to Thursday and 8:30 to 17:00 on Fridays. You can contact the service desk : By calling (01926) 41 4141 By email ICT Service Desk On Line using ICT Service Desk Online (Icon on your desktop) With any ICT query, whether technical or software related, please always have your computer contract number at hand. The contact number is printed on a white label located on the base unit of your PC. More information on ICT can be found here ICT home page Communities Group Induction Home Getting ICT help About the Group Getting around Finding things Getting help

Learning and Development All about you Related links Learning and Development Learning and Development The Corporate Learning and Development Team sit within the HR & Organisational Development Business Unit of the Resources Group. How to guides They specialise in providing learning solutions such as advice, guidance, face to face training, tools and tips, coaching, team development to name but a few. You training needs will be identified in discussion with your line manager during your appraisal, which takes place twice during the year. You can also identify your own learning needs and personal development advice can be found on the Warwickshires Interactive Learning Management (WILMa) system. If you are new to WCC, you will be booked on some standard induction courses, Welcome to Warwickshire, Customer Service and Equality and Diversity training. Managers also need to attend mandatory managerial training events specific to their role. These dates will be advised to you by your manager. For details of training courses available you will need to access WILMa which details the dates and the aims and objectives of the courses. You must always have your managers consent before booking yourself on a course. Communities Group Induction Home Getting ICT help Learning and Develo pment How to guides About the Group Getting around

Finding things Getting help How to guides All about you Related links How to? The intranet has a list of guides and useful documents called How to? to help you understand how to do things or where to find advice. This can be anything from an ICT query to car parking. Communities Group Induction Home About the Group Health and safety Pay and pensions Travel claims Leave and flex Getting around Finding things Getting help All about you All about you outlines some key sources of information on some of the more human issues you may experience, like pay and sickness. Click on the tab Helping you Work on the intranet to see lots of information and provide quick links to help you do your job Sickness

Appraisals Getting HR help and advice Feedback: if you have any comments or suggestions to help us improve this induction package please email [email protected] All about you Communities Group Induction Home About the Group Health and safety Pay and pensions Getting around Finding things Getting help Health and Safety The aim of Health and Safety is to protect you and your colleagues whilst at work, by helping you to make work a better, safer and healthier place to be. Travel claims Leave and flex Sickness Appraisals Getting HR help and advice Health and safety is everyones responsibility - Information on a variety of Health and Safety issues is available on the intranet. Your first point of contact for Health & Safety issues is always your manager. If necessary they will seek advice and guidance from the Health & Safety & Wellbeing Team.

All about you Related links Your Wellbeing Health and Safety Communities Group Induction Home About the Group Health and safety Pay and pensions Travel claims Leave and flex Sickness Appraisals Getting HR help and advice Getting around Finding things Getting help Pay and pensions All about you Related links Pay and allowances You are paid on the last banking day of every month directly into your bank account. If you havent completed and submitted a form detailing your account details please let your manager or the HR Service Centre know. Your pay slip will be available on HRMS, delivered to your desk by internal mail or

sent to your home address, and details your pay and any deductions. The Local Government Pension Scheme is open to all permanent employees and you will be opted into the scheme unless you specifically tell us you dont want to join. We would advise you seek independent financial advice before making any decisions. For more information, contact the Pensions section on (01926 41) ext 2682 or visit information on Pensions available on the intranet. If you use childcare you may benefit from the Childcare Voucher Scheme. If you have any queries about your pay, contact the HR Service Centre, (01926 73) ext 8444. Pensions Communities Group Induction About the Group Home Health and safety Pay and pensions Travel claims Leave and flex Sickness Appraisals Getting HR help and advice Getting around Finding things Getting help Travel claims All employees are entitled to reimbursement or reasonable expenses incurred in making business journeys in accordance with the County Councils Travel Code of Conduct, which is available on the intranet and outlines what you can claim for, the rates, and all the information you need to know.

The Communities Group encourages green travel so please consider car sharing or using a bicycle or public transport. All mileage should be claimed on the Travel and Expenses Claim Form, which should be submitted via our online Payment Direct pages after being authorised by your manager. Total car mileage claimed should be rounded up or down to the nearest mile, and VAT receipts need to be provided. There is a page on the Intranet http://www.warwickshire.gov.uk/expenses where you can find further information including rates. All about you Related links Travel Code of Con duct Communities Group Induction Home About the Group Health and safety Getting around Finding things Getting help Leave and Flex Leave and flex Sickness Appraisals Getting HR help and advice Related links Annual Leave

Pay and pensions Travel claims All about you The annual leave year runs from April to March. Your entitlement (the number of days leave you are allocated) is based on your salary and continuous service, and will be calculated pro rata if you work part time. Your leave entitlement will be included in your contract, and your line manager will give you details when you start as well as advising you on the arrangements for booking leave in your team. If you are entitled to the County Councils Flex time this will be stated in your contract. Information on core hours, and how to use the County Councils flex system can be found on the intranet. A time sheet and guidance on how to record your flex is kept on the Intranet. Information on other types of leave, such as maternity, paternity, parental and dependants leave is also available on the intranet under Other leave. For further information or advice on these types of leave contact the HR Service Centre, Tel: (01926 73) ext 8444. Flex Other leave Family and Domestic Leave Communities Group Induction Home About the Group Health and safety Pay and pensions Getting around Finding things Getting help

Sickness Sickness Appraisals Getting HR help and advice Related links Annual Leave Warwickshire County Councils Sickness policy can be found on the intranet. Travel claims Leave and flex All about you To help outline what is expected from you as an employee, the Council has produced an employee guide. This is supported by a document outlining frequently asked questions and their answers, for example telling you what to do if you are unwell part way through a day or whilst you are on leave. If you have any queries, your manager should be able to help you, or contact the HR Service Centre on (01926 73) 8444, or the HR Advisory Service (contact details found under The HR Advisory Team). Sickness policy Communities Group Induction Home About the Group Health and safety Pay and pensions Travel claims Leave and flex Sickness

Appraisals Getting HR help and advice Getting around Finding things Getting help Appraisal All about you Related links Appraisal & Guidance The County Councils Appraisal process is a two way discussion between staff and managers covering: How your role contributes to the objectives and priorities of the County Council Any support needed to meet your objectives Development needs, including an opportunity to discuss career development Reflection on achievements, what has gone well, or not so well, over the past year Feedback on your performance Appraisals take place between line managers and employees between April and June each year, with mid-year reviews between October and December. To ensure fairness and equity in the process, your completed appraisal will be sent to your line managers manager for moderation. Once they have signed it off, it stays on your personal file and you also need to keep a copy. There is an Appraisal Guidance document that includes further information Communities Group Induction Home

About the Group Health and safety Pay and pensions Getting around Finding things Getting help Getting HR help and advice Most of the information on your terms and conditions of employment can be found on the intranet. Further information is available from: Travel claims Leave and flex Sickness Appraisals HR Service Centre - There are two teams who advise on recruitment and pay and terms and conditions of employment. To contact the HR Service Centre call (01926 73) ext 8444. HR Advisory Services Provide expertise and support to managers on HR casework such as grievance, disciplinary, performance, absence management and change management issues. Getting HR help and advice Staff Care Confidential support and counselling Services are provided through the Councils Staff Care Service. To contact Staff Care call the confidential telephone line on 01926 476606 or email [email protected] Occupational Health Services Provided by Team Prevent, staff referrals are made through the HR Advisory Services via your line manager. Workforce Wellbeing - WCC has a healthy workforce strategy called Your Wellbeing . This covers a range of activities and advice to help staff improve their health and wellbeing.

Bullying and Harassment contacts: The County Council has a strong commitment to equality of opportunity and ensuring all staff are fairly and equally treated. All about you Related links Staff Care Your Wellbeing Do the Right Thing Bullying and Harassment HR A-Z Communities Group Induction Home About the Group Getting around Finding things Getting help Thank you for you time. You have now reached the end of this presentation and we hope you found the information useful. If you have any comments or suggestions to help us improve this induction package, please email [email protected] May we take this opportunity to once again welcome you to the Communities Group and to wish you every success. All about you

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