RESPECT - gempri.org

RESPECT - gempri.org

Carrots and Sticks Dont Work ( RESPECT) Paul L. Marciano : 2017-3-29 Yale Uni. Clinic Psychology, MS & Ph.D(1977) Davison Psychology, College1988, BS. Founder, ColorMe Company Visiting Lecturer, Princeton University Assistant Professor, Davidson College Senior Consultant, John Kello & Associates Human Resources Associates, Davidson College Paul L. Marciano HR Whiteboard, LLC Employee Engegement & Retention Executive onboarding & Assimilation Survey Design, Development & Analysis Executive Coaching

Team Building Performance Management Change Management 360 Assesment Meeting Facilitation Behavioral Interviewing Customer Serive Training Carrots and Sticks Dont Work (2010) - Super Tams (2014) :https://www.successfactors.com/static/docs/pmarciano.pdf https://youtu.be/KB4J6bhQgfQ Dr. Paul L. Marciano 2

employee engagement motivation 1 2 3 5 7 8

9 7 : < > 2013 - Paul Marciano 4 6 10 11 12 : 3

1 : < > 2013 - Paul Marciano 4 compensation Punishment Operant Conditioning Image source: LEARNING NETWORK https://www.learningnetwork.ro/articol/morcovul-saubatul-de-ce-ce-nu-merge-schimbarea-cu-de-sila/1444 : < > 2013 - Paul Marciano 5 6

- Frederick Winslow TaylorFrederick Frederick Winslow TaylorWinslow Frederick Winslow TaylorTaylor 4 1. (mrule-of-thumb) 2. , ( ) 3. 4. Gilbreth , , : : , ( ) : Wikipedia , < >

Image source: < > https://upload.wikimedia.org/wikipedia/commons/d/dc/ %EC%8A%AC%EB%9D%BC%EC%9D%B4%EB %93%9C1.PNG 7 - Frederick Winslow TaylorHawthorne Frederick Winslow TaylorStudies (Elton Mayo, 1880~1949) Industrial Management 1927~1932 Western Electric Hawthorne Western Electric , , , , , , , Hawthorne Frederick Winslow TaylorEffect : ,

: , Elton Mayo (1880~1949) Image source: in.com/celebs/Others/Elton Mayo http://www.in.com/elton-mayo/profile85015.html : < > 2013 - Paul Marciano 8 Skinner (Response Behavior): (Operant Behavior): , , ( , ) Operant Frederick Winslow TaylorConditioning

(Reinforcement): (Positive reinforcement) , , (Negative reinforcement) (Aversive stimulus) , . . (Punishment) , , , Burrhus F. Skinner, (1904~1990) : < > : < 2013> 9

Behavioral Psychology Ivan Frederick Winslow TaylorPavlov Frederick Winslow Taylor(1849~1936) John. Frederick Winslow TaylorB. Frederick Winslow TaylorWatson Frederick Winslow Taylor(1878-1958) Little Albert : (1920 ) B. Frederick Winslow TaylorF. Frederick Winslow TaylorSkinner Frederick Winslow Taylor(1904~1990) Skinners Box: ( ) 2 (Operant Conditioning) : Positive Reinforcement, Negative Reinforcement : Positive Punishment, Negative Punishment ( - ) ( ) ( ) : < History of Psychology> D. Brett King , / , 2009, < > 2016 Image source: https://terms.naver.com/entry.nhn? docId=3578822&cid=59041&categoryId=59041

10 Personality Frederick Winslow TaylorTheory Frederick Winslow Taylor Frederick Winslow Taylor- Frederick Winslow TaylorHenry Frederick Winslow TaylorMurray (needs) (pressures) (motives) : Personology < > < > (Achievement Motivation Theory) . < >, < >, < > TAT(Thematic Apperception Test) < > ( ) + ( ) / / / (apperceptio

n) (Theme) (need) (pressure) : ( ) , . : Wikipedia 11 - Frederick Winslow TaylorMaslows Frederick Winslow TaylorHierarchy Frederick Winslow Taylorof Frederick Winslow TaylorNeeds 5 Higher Needs Being Needs

( , ) Self-Actualization Needs (Growth Needs) ( , , ) Esteem Needs ( , , , ) Belonging and Love Needs ( , ) (Deficiency Needs) Safety Needs Lower Needs Basic Needs ( , , , , ) Phisiological Needs 12

: Abraham H. Maslow Motivation and Personality (1954) Expanded Frederick Winslow TaylorMaslows Frederick Winslow TaylorHierarchy Frederick Winslow Taylorof Frederick Winslow TaylorNeeds https://www.youtube.com/watch?v=yM8SwZkvCIY#action=share ( , ) Transcendence Needs (B-needs) ( , ) , , , Self-Actualization Needs ( , ) Aesthetic Needs

( , ) Cognitive Needs ( , , ) Esteem Esteem Needs Needs (D-needs) (( ,, ,, ,, )) Love/Belonging Needs

(( ,, )) Safety Needs (( ,, ,, Physiological ,, ,, )) Needs : Abraham H. Maslow Motivation and Personality (1970b) , , , , ,

, , , , , , , , , , , , / / , , , , , , , , , 13 1943 ( ) 1954 (Motivation and Personality) ( ) 1960 2 7 (Cognitive Needs) (Aesthetic Needs) 1970 8 (Transcendence Needs) : < > https://terms.naver.com/entry.nhn?docId=2070231&cid=41991&categoryId=41991 14

(ERG) ) Frederick Winslow Taylor Clayton Frederick Winslow TaylorP. Frederick Winslow TaylorAlderfer Frederick Winslow Taylor 5 3 ( , Frederick Winslow Taylor ) Self-Actualization Growth Needs ( , Frederick Winslow Taylor , ) Esteem Frederick Winslow Taylorneeds Frederick Winslow Taylor ( , Frederick Winslow Taylor , Frederick Winslow Taylor , Frederick Winslow Taylor ) Belonging Frederick Winslow Taylor& Frederick Winslow TaylorLove Frederick Winslow Taylorneeds ( , Frederick Winslow Taylor ) Safety Frederick Winslow Taylorneeds ( , Frederick Winslow Taylor , Frederick Winslow Taylor , Frederick Winslow Taylor , Frederick Winslow Taylor ) Physiological Frederick Winslow Taylorneeds : CHB - Motivation Theory Summary

Relatedness Needs Existence Needs 15 (SDT*) ) - 7 1. . 2. 3 ( , , ) 3. ( , , ) 4. 5. 3 6. , , . 7. , , , SDT*) : Self-Determination Theory , : http://selfdeterminationtheory.org/

16 (SDT) - 1. Yes Social Context No 2. 3. . ( ) : http://selfdeterminationtheory.org/, Wikipedia Positive Feedback

Negative Feedback Enhance Intrinsic Motivation Diminish Intrinsic Motivation 17 (SDT) - Six Mini-Theories SDT 6 TH (CET) (OIT) (COT)

(BPNT) (GOT) (RMT) . : http://selfdeterminationtheory.org/ Self-Determination Frederick Winslow TaylorTheory ( ) CET OIT Cognitive Evaluation Theory Organismic integration

Theory COT BPNT Causality Orientation Theory G) CT Goal Content Theory Basic Psychological Needs Theory RMT Relationship Motivation Theory 18 Frederick Herzberg 2 Factors Theory (Motivation-Hygiene) Douglas McGregor Theory-X, Theory- Y Edward L. Deci (Intrinsic) (Extrinsic) Performance-satisfaction theory ( )

David McClelland Achievement Motivation theory ( ) Total Motivation ( ) Expectancy Theory ( ) Equity Theory ( ) Flow Theory ( ) Path-Goal theory ( - ) Theory of Reasoned Action ( ) Compassionate Communication Model ( ) : CHB - Motivation Theory Summary 19 : , : , ,

, The More , ( ) - (Equity The ory) : CHB - Motivation Theory Summary 20 2 : < > 2013 - Paul Marciano 21

20 1. ( . / ) 2. ( ) 3. ( ) 11. ( ) 12. ( ) 13. / 14. (Extrinsic Motivation) (Intrinsic Motivation) 4. ( ) 15. 5. ( 16. )

6. 7. 8. 9. 17. 18. 19. 20. 10. : < > 2013 - Paul Marciano 22 : < > 2013 - Paul Marciano 23 3 Employee Engagement ( )

. , , ? . Casey Stengel : < > 2013 - Paul Marciano 24 - Engagement , , (Intrinsic Motivation) Abraham Maslow (Self-Actualization) : < > 2013 - Paul Marciano 25 - Flow (Mihaly Frederick Winslow TaylorCsikszentmihalyi)

H , , , . Anxiety Arousal Control Worry 1. 2.

3. 4. . 5. Apathy L L Flow Boredom Relaxation H ( , 2008)

: by (Mihaly Csikszentmihalyi 26 Flow Frederick Winslow Taylorvs. Frederick Winslow TaylorEngagement Frederick Winslow Taylor- Frederick Winslow Taylor Flow Engagement Challenge Challenge-Skill Balance Challenge challenge Absorption

Loss pf self-consciousness ( ) Time Distortion ( ), concentration Feedback Unambiguous feedback Intrinsic Motivation Autotelic experience Dedication as a sense of significance, enthusiasm, pride in ones work Intrinsic WOLF

UWES , ,

/ : FLOW AND ENGAGEMENT: Different Degree of the Same? By Disha Deepak Rupayana, Kansa State Un. 2008 27 Flow Frederick Winslow Taylorvs. Frederick Winslow TaylorEngagement Frederick Winslow Taylor- Frederick Winslow Taylor Flow Engagement Activity Specific Peak experience

, , engagement (action awareness merging) Flow . (Absorption) Engagement

. : FLOW AND ENGAGEMENT: Different Degree of the Same? By Disha Deepak Rupayana, Kansa State Un. 2008 28 (Engagement) 1. . 2. . 3. . 4. . 5. . 6. . 7. . 8. . . 9. . . 10. . : < > 2013 - Paul Marciano 29

0 1 2 3 1. . ( ) 2. . ( 3. . ( ) ) 4. . ( 5. . (

) ) ______________ : < > 2013 - Paul Marciano 30

: < > 2013 - Paul Marciano 31 , , (empowerment)

: < > 2013 - Paul Marciano 32 , ,

( , )

: < > 2013 - Paul Marciano 33 : <2% : 0% : : : < > 2013 - Paul Marciano 34 24 37,000 US MSPB*

; 17.00% ; 54.00% ; 18.00% ; 35.00% ; 29.00% ; 47.00% Towers Watson ; 8.00% ; 21.00% ;

30.00% ; 41.00% Blessing White ; 13.00% ; 12.00% ; 19.00% ; 29.00% ; 27.00% *) US MSPB: US Merit Systems Protection Board : < > 2013 - Paul Marciano

35 Attrition Frederick Winslow Taylor 2006 : 23,910 31~51% (Corporate Leadership Council) : 29 9 Towers Watson : 28% : 4% : < > 2013 - Paul Marciano 36 Productivity Frederick Winslow Taylor PART* : 65 (100 ) : 37 : Towers Watson

2008~2009 26% * PART: Program Assessment Rating Tool : < > 2013 - Paul Marciano 37 Profitability Towers Watson 50 1 28%

19% 11% 32% 1 2.6 : < > 2013 - Paul Marciano 38 Absence 2008~2009 : 20% : 25% : < > 2013 - Paul Marciano

39 Industrial Accident : 2.15 /100 : 0.73 /100 3 Towers Watson 5

7 US$63 US$392 : < > 2013 - Paul Marciano 40 Employee Engagement (Conceptual Definition) Conference Board , , ( , , ) / (Operational Definition) / / ? : < > 2013 - Paul Marciano 41

: < > 2013 - Paul Marciano 42 4

, Irwin Federman, US Venture Partners : < > 2013 - Paul Marciano 43 Circle of RESPECT < > 5 Circle Frederick Winslow Tayloro f Frederick Winslow TaylorR espect , , ? , , , , , ? ! ? , , ?

/ , , , ? : < > 2013 - Paul Marciano , , ? 44

. : < > 2013 - Paul Marciano 45 (Fair) (Trusty) (Integrity) (Dedicated) (Hearted)

: < > 2013 - Paul Marciano 46 < > : < > 2013 - Paul Marciano 47 ( )

: < > 2013 - Paul Marciano 48 , , : < > 2013 - Paul Marciano 49 5 ~11

7 Recognition Frederick Winslow Taylor Empowerment Frederick Winslow Taylor Supportive Frederick Winslow TaylorFeedback Frederick Winslow Taylor Partnership Frederick Winslow Taylor Expectations Frederick Winslow Taylor Consideration Frederick Winslow Taylor Trust Frederick Winslow Taylor 50 . . Mary Kay Ash RECOGNITION : < > 2013 - Paul Marciano 51 Recognition HR

( ) (Praise makes even a whale dance) / , demanding : < > 2013 - Paul Marciano 52 ( ) /

0 1 2 3 1. ( ) 2. ( 3. ( 4. ( ) ) ) 5. (

) ______________ : < > 2013 - Paul Marciano 53 Reinforcement : < > 2013 - Paul Marciano 54 1. 2. ( ) 3. 4. 5. ( , )

6. 7. ( ) 8. 9. 10. 11. demanding : < > 2013 - Paul Marciano 55 1. 2. 3. 4. : < > 2013 - Paul Marciano 56 < > 1. 2. 3.

4. 5. 6. < > : 7. 8. 9. 10. : < > 2013 - Paul Marciano 57 Theodore Roosevelt EMPOWERMENT / 58 Empowerment ? , , ,

, , , : < > 2013 - Paul Marciano 59 Frederick Winslow TaylorEmpowerment Frederick Winslow Taylor / 0 1 2 3

1. ( 2. ( ) ) 3. ( ) 4. ( 5. ( ) ) ______________ : < > 2013 - Paul Marciano 60 Empowerment

/ , : < > 2013 - Paul Marciano 61 Empowerment / / : < > 2013 - Paul Marciano 62 Empowerment 1. 2.

3. 4. Brown bag Lunch 1 / 5. / 6. 7. 8. : < > 2013 - Paul Marciano 63 Alexander Lucia, SUPPORTIVE FEEDBACK : < > 2013 - Paul Marciano 64

Feedback < > < > < > < > , , , : < > 2013 - Paul Marciano 65 / 0

1 2 3 1. ( ) 2. ( 3. ( ) ) 4. , 24 ( ) 5. ( )

______________ : < > 2013 - Paul Marciano 66 : < > 2013 - Paul Marciano 67 - / ,

: : , : < > 2013 - Paul Marciano 68 1. 2.

3. 4. 80% , 20% : < > 2013 - Paul Marciano 69 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. : < > 2013 - Paul Marciano 70

- Ken Blanchard ( , / ) PARTNERSHIP : < > 2013 - Paul Marciano 71 , , , , CEO CEO Economic Chain , , , , : < > 2013 - Paul Marciano 72

/ 0 1 2 3 1. ( ) 2. ( 3. ( 4. ( 5. (

) ) ) ) ______________ : < > 2013 - Paul Marciano 73 , , ( ) , , / ownership : < > 2013 - Paul Marciano

74 , , Empowerment, Partnership

. : < > 2013 - Paul Marciano 75 1. 9. 2. 3. 10. ( , , )

4. 11. 5. 12. 6. 13. 7. 14. 8.

: < > 2013 - Paul Marciano / 76 - Sam Walton (1918~1992 ) EXPECTATIONS / : < > 2013 - Paul Marciano 77 Expectations /

, , , : < > 2013 - Paul Marciano 78 / 0 1 2 3 1. ( 2.

) ( 3. ( ) ) 4. , ( 5. ( ) ) ______________ : < > 2013 - Paul Marciano 79 / 1. / Deliverables 2.

3. / baseline, 1) : 2) : 4. : < > 2013 - Paul Marciano 80 / . : < > 2013 - Paul Marciano 81 /

1. 2. ( ) 3. 4. 5. 6. 7. : < > 2013 - Paul Marciano 82 - John Maxwell ( , ) CONSIDERATION - : < > 2013 - Paul Marciano 83 Consideration , ,

, , , ? : < > 2013 - Paul Marciano 84 / 0

1 2 3 1. ( ) 2. ( ) 3. ( 4. ( ) ) 5. ? ( ) ______________

: < > 2013 - Paul Marciano 85 : < > 2013 - Paul Marciano 86 ( ownership )

: < > 2013 - Paul Marciano 87 1. 11. 2. 12. 3.

< > 13. 4. 14. 5. 15. 6. 16. 7.

17. 8. 18. 9. 19. 10. : < > 2013 - Paul Marciano 20. 88 Booker T. Washington, 1856~1915 /

TRUST / : < > 2013 - Paul Marciano 89 (Trust) ? < > . 96% 46% : < > 2013 - Paul Marciano 90 /

0 1 2 3 1. ( 2. ( 3. ( 4. ( ) ) ) ) 5. (

) ______________ : < > 2013 - Paul Marciano 91 , (Risk-taking) (challenging) : < > 2013 - Paul Marciano 92

1. 2. 3. ( ) 4. 5.

. ( , . ) : < > 2013 - Paul Marciano 93 1. 11. 2. 12. 3.

13. 4. 14. 5. 15. 6. 16. 7. 17.

8. 18. 9. 10. : < > 2013 - Paul Marciano 94 99% .

: < > 2013 - Paul Marciano 95 (1) , /

: < > 2013 - Paul Marciano 96 (2) , , GPS / : < > 2013 - Paul Marciano , , , , ,

97 1. 8. 2. 9. 3. 10. 4.

11. 5. 12. 6. 13. 7. 14. : < > 2013 - Paul Marciano 98

: < > 2013 - Paul Marciano 99 12 100 Confrontation : < > 2013 - Paul Marciano

101 Your Story : < > 2013 - Paul Marciano 102 10 ( )

: < > 2013 - Paul Marciano 103 ? ? , , ? ? ? ? ? , ? , ? ? ? ? : < > 2013 - Paul Marciano 104 ?

? ? ? ? ? ? ? ? ? ? ? , / ? 3 ? ? : < > 2013 - Paul Marciano 105 106

Recently Viewed Presentations

  • Rams Announcements - robeson.k12.nc.us

    Rams Announcements - robeson.k12.nc.us

    STUDENT ANNOUNCEMENTS!! ... 2012 the dress code is Church attire. Please be at RCC by 6:00 to meet Ms. Caulder. SGA. There will be Student Government meetings Wednesday, Thursday, and Friday afternoons this week. ... Attention DECA Members . Meeting...
  • Vocabulary  Unicameral  one house  legislative branch  Bicameral  two

    Vocabulary Unicameral one house legislative branch Bicameral two

    North Carolina History "First in Freedom" First Provincial Congress (August 1774) - elected people to the Continental Congress. Mecklenburg Declaration (May 1775) - citizens of Mecklenburg County stated that the only lawful government was the provincial government, not the British.
  • Valuing Intangible Assets for Financial Reporting

    Valuing Intangible Assets for Financial Reporting

    Compare and contrast traditional (and newer) techniques with the Butler Pinkerton ModelTM (BPM) Understand the theory, assumptions and key conclusions behind total beta and the BPM. Address others' observations of the BPM. Illustrate practical applications of the BPM to properly...
  • METHODS IN BEHAVIORAL RESEARCH - ubalt.edu

    METHODS IN BEHAVIORAL RESEARCH - ubalt.edu

    METHODS IN BEHAVIORAL RESEARCH Author: Kimberly Foreman Last modified by: mahalakshmi.r Created Date: 1/22/2006 10:44:44 PM Document presentation format: On-screen Show Company: KIM'S LAPTOP Other titles
  • Multiple Meaning Words - Study Island

    Multiple Meaning Words - Study Island

    Multiple-Meaning Words Some words are spelled the same but have different definitions. These are called multiple-meaning words. Use context clues and think about the sentence's meaning to see which definition fits.
  • Persuasive Strategies

    Persuasive Strategies

    Arial Times New Roman Calibri Comic Sans MS Default Design Persuasive Strategies Claim Big Names Logos Pathos Ethos Kairos Research ...
  • Pesticide Container Recycling Update

    Pesticide Container Recycling Update

    River birch vs paper birch. Fine fescue. Tall fescue. Protect lakes & streams with buffers. Preserve existing landscape . Winding paths. Don't mow to lake's edge. Leave the duff. Reduce runoff. Reduce amount of pervious (hard) surfaces. ... Company: State...
  • Social Studies 3.10 Vocabulary 01/27/20 Created by Shirley

    Social Studies 3.10 Vocabulary 01/27/20 Created by Shirley

    Times New Roman Arial Default Design Social Studies 3.10 Community: A place where people live, work, and play Slide 3 Slide 4 Slide 5 Rights and Responsibilities Rights and Responsibilities Rights and Responsibilities Rights and Responsibilities Activities: Define vocabulary: Rules,...