Contextual Inquiry Contextual Inquiry-example Created by Sophia Lay http://people.ischool.berkeley.edu/~sophia.lay/01-portfolio/index.html
Journey Mapping-template examples Customer Journey Mapping for Libraries National Library New Zealand
Journey Mapexample User Purpose Stages of Journey Activities Feelings (Pain points) Opportunities
Usability Testing https://www.quora.com/What-is-usability-testing Other Research Techniques Personas
A/B Testing Empathy Maps Five-Second Tests
Personas Caitlin Part-time barista 20 years old Lives with her parents Service.designtoolkit.org
Empathy Map Originally created by David Gray www.solutionsiq.com/resource/blog-post/what-isan-empathy-map/
Empathy maps Created by Paul Boag https://boagworld.com/usability/adapting-empathymaps-for-ux-design A/B Testing
https://unitid.nl/english/introduction-to-ab-testing-and-5-test-examples/ Five-Second Test books.alaska.gov Then ask them to recall what they
remember about the page. Example 1 Does your library furniture support users needs?
Research Methods: Contextual Inquiry Survey Example 2 Do you think this physical desk looks
approachable and friendly? Yes No The Library reference desk, 1960s. University
Archives and Special Collections http://www.library.fullerton.edu/about/history.php Example 3 Can a 1st time visitor easily locate all the areas of your library?
Sources 1 Garmer, A.K. Rising to the Challenge: Re-Envisioning Public Libraries. Aspen Institute, 2014. Better By Design: an Introduction To Planning and Designing a New Library Building Ayub Khan - Facet Publishing - 2009 Seattle Central Library / Oma + Lmn
https://www.archdaily.com/11651/seattle-central-library-oma-lmn Public Library Facilities for the Future created by Margaret Sullivan Studio for the Sno-Isle Libraries Sources 2 Lushington, N. (2002). Libraries designed for users: A 21st century guide. New York: Neal-Shuman.
Gander, K. (2016, May 16). Terrible architecture is making you depressed. Retrieved from https://www.independent.co.uk/life-style/design/howarchitecture-uses-space-light-and-material-to-affect-your-mood-americaninstitute-arc Modern Libraries Around the World. (n.d.). Retrieved July 11, 2018, from http://bcilibraries.com/tag/public-library-design-best-practices/ Sources 3 Customer Touchpoints - The Point of Interaction Between Brands, Businesses, Pr
oducts and Customers . (n.d.). Retrieved July 11, 2018, from https://www.interaction-design.org/literature/article/customer-touchpointsthe-point-of-interaction-between-brands-businesses-products-and-customers Schmidt, A., & Etches, A. (2014). Useful, usable, desirable: Applying user experience design to your library. Chicago: ALA Editions. What is attitudinal data? definition and meaning. (n.d.). Retrieved from http://www.businessdictionary.com/definition/attitudinal-data.html
Sources 4 Woodward, J. A. (2009). Creating the customer-driven academic library. Chicago: American Library Association Namahn, P. V. (n.d.). Downloads. Retrieved July 11, 2018, from http://www.servicedesigntoolkit.org/downloads.html Sophia Lay - UX Designer. (n.d.). Retrieved July 11, 2018, from
http://people.ischool.berkeley.edu/~sophia.lay/01-portfolio/index.html O'Hanlon, R. (2015, November 22). Customer Journey Mapping for Libraries. Retrieved July 11, 2018, from https://www.slideshare.net/RobinOHanlon/customer-journey-mapping-forlibraries Sources 5 How to use customer journey mapping to create your content strategy. (2018,
May 09). Retrieved July 11, 2018, from https://hummingbuzz.com.au/customer-journey-mapping-guide-contentstrategy/ Dam, R., & Siang, T. (n.d.). Personas A Simple Introduction. Retrieved July 11, 2018, from http://www.interaction-design.org/literature/article/personaswhy-and-how-you-should-use-them What Is an Empathy Map? (n.d.). Retrieved July 11, 2018, from http://www.solutionsiq.com/resource/blog-post/what-is-an-empathy-map/
Sources 6 Adapting empathy maps for UX design. (2017, July 19). Retrieved July 11, 2018, from https://boagworld.com/usability/adapting-empathy-maps-for-ux-design A/B Testing Beginner's Guide with A/B Test Examples. (n.d.). Retrieved July 11, 2018, from https://unitid.nl/english/introduction-to-ab-testing-and-5-testexamples/ Costello, D., & Keyser, C. (2016). Meet Them in the Moment: Engaging Public Library Patrons When It Matters Most. Weave: Journal of Library User
Experience, 1(4). doi:10.3998/weave.12535642.0001.404 Sources 7 Journey mapping for school library design. (n.d.). Retrieved July 11, 2018, from https://natlib.govt.nz/schools/school-libraries/leadingand-managing/managing-your-school-library/evidence-basedschool-library-practice/journey-mapping-for-school-library-design User-Centered Design Process Map. (2013, December 18). Retrieved July 11, 2018, from
https://www.usability.gov/how-to-and-tools/resources/ucdmap.html Questions? Julie M. Niederhauser Public Library Coordinator [email protected]
Stephanie Myers. Chemistry 4800. Spring 2019. What is an opioid? Dried extract of opium poppy. ... Marketed by Bayer as cough medicine in 1898. Other opioids. LAAM = Orlaam. Oxycodone = Percocet or Oxycontin. Propoxyphene = Darvon. meperidine = Demerol.
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