Techniques for Enhancing User Experience

Techniques for Enhancing User Experience

Techniques for Enhancing User Experience JULY 12, 2018 Reimagining and re-envisioning the public library People

Place Platform The library is first and foremost a placea place that promotes development in society. It is a family room of a community. Thats the vision, thats the future.

Aljtar Badshad Rising to the Challenge: Re-Envisioning Public Libraries, pg. 13 Seattle Public Library Photograph by Philippe Ruault

archdaily.com/11651/seattle-central-library-oma-lmn Building design impact users experience. Seattle Public Library, 2017

Renton Public Library Photograph by Lara Swimmer Wasilla Public

Library Open space with clear sight lines Cedar Rapids Public Library Natural sunlight and

flexible spaces http://bcilibraries.com/tag/public-library-designbest-practices/ Loussac Library Creative spaces for

active learning Who is using the public library? User-Centered Design Process Map

Used in website development Touchpoints A point of contact or interaction (including encounters where there is no physical interaction) that might alter the way that a customer

feels about your product, brand, business or service. Touchpoint examples Physical layout Furniture Cleanliness

Temperature USER Experience (UX) for Libraries Useful Usable Desirable

First Four Principles of Good Library User Experience Design 1.You Are Not Your User 2. The User Is Not Broken 3. Requires Research 4. Requires Empathy

Final Four Principles of Good Library User Experience Design 5. Must Be Easy Before It Can Be Interesting 6. Is Universal 7. Is Intentional 8. Is Holistic

Attitudinal Research Focus groups Interviews Surveys Designed to measure how a consumer

feels about something. Behavioral Research Contextual Inquiry Journey Mapping Usability Testing

Behavioral data refers to information produced as a result of actions Focus Groups Interviews

Interview template Service.designtoolkit.org Surveys

Contextual Inquiry Contextual Inquiry-example Created by Sophia Lay http://people.ischool.berkeley.edu/~sophia.lay/01-portfolio/index.html

Journey Mapping-template examples Customer Journey Mapping for Libraries National Library New Zealand

Journey Mapexample User Purpose Stages of Journey Activities Feelings (Pain points) Opportunities

Usability Testing https://www.quora.com/What-is-usability-testing Other Research Techniques Personas

A/B Testing Empathy Maps Five-Second Tests

Personas Caitlin Part-time barista 20 years old Lives with her parents Service.designtoolkit.org

Empathy Map Originally created by David Gray www.solutionsiq.com/resource/blog-post/what-isan-empathy-map/

Empathy maps Created by Paul Boag https://boagworld.com/usability/adapting-empathymaps-for-ux-design A/B Testing

https://unitid.nl/english/introduction-to-ab-testing-and-5-test-examples/ Five-Second Test books.alaska.gov Then ask them to recall what they

remember about the page. Example 1 Does your library furniture support users needs?

Research Methods: Contextual Inquiry Survey Example 2 Do you think this physical desk looks

approachable and friendly? Yes No The Library reference desk, 1960s. University

Archives and Special Collections http://www.library.fullerton.edu/about/history.php Example 3 Can a 1st time visitor easily locate all the areas of your library?

Sources 1 Garmer, A.K. Rising to the Challenge: Re-Envisioning Public Libraries. Aspen Institute, 2014. Better By Design: an Introduction To Planning and Designing a New Library Building Ayub Khan - Facet Publishing - 2009 Seattle Central Library / Oma + Lmn

https://www.archdaily.com/11651/seattle-central-library-oma-lmn Public Library Facilities for the Future created by Margaret Sullivan Studio for the Sno-Isle Libraries Sources 2 Lushington, N. (2002). Libraries designed for users: A 21st century guide. New York: Neal-Shuman.

Gander, K. (2016, May 16). Terrible architecture is making you depressed. Retrieved from https://www.independent.co.uk/life-style/design/howarchitecture-uses-space-light-and-material-to-affect-your-mood-americaninstitute-arc Modern Libraries Around the World. (n.d.). Retrieved July 11, 2018, from http://bcilibraries.com/tag/public-library-design-best-practices/ Sources 3 Customer Touchpoints - The Point of Interaction Between Brands, Businesses, Pr

oducts and Customers . (n.d.). Retrieved July 11, 2018, from https://www.interaction-design.org/literature/article/customer-touchpointsthe-point-of-interaction-between-brands-businesses-products-and-customers Schmidt, A., & Etches, A. (2014). Useful, usable, desirable: Applying user experience design to your library. Chicago: ALA Editions. What is attitudinal data? definition and meaning. (n.d.). Retrieved from http://www.businessdictionary.com/definition/attitudinal-data.html

Sources 4 Woodward, J. A. (2009). Creating the customer-driven academic library. Chicago: American Library Association Namahn, P. V. (n.d.). Downloads. Retrieved July 11, 2018, from http://www.servicedesigntoolkit.org/downloads.html Sophia Lay - UX Designer. (n.d.). Retrieved July 11, 2018, from

http://people.ischool.berkeley.edu/~sophia.lay/01-portfolio/index.html O'Hanlon, R. (2015, November 22). Customer Journey Mapping for Libraries. Retrieved July 11, 2018, from https://www.slideshare.net/RobinOHanlon/customer-journey-mapping-forlibraries Sources 5 How to use customer journey mapping to create your content strategy. (2018,

May 09). Retrieved July 11, 2018, from https://hummingbuzz.com.au/customer-journey-mapping-guide-contentstrategy/ Dam, R., & Siang, T. (n.d.). Personas A Simple Introduction. Retrieved July 11, 2018, from http://www.interaction-design.org/literature/article/personaswhy-and-how-you-should-use-them What Is an Empathy Map? (n.d.). Retrieved July 11, 2018, from http://www.solutionsiq.com/resource/blog-post/what-is-an-empathy-map/

Sources 6 Adapting empathy maps for UX design. (2017, July 19). Retrieved July 11, 2018, from https://boagworld.com/usability/adapting-empathy-maps-for-ux-design A/B Testing Beginner's Guide with A/B Test Examples. (n.d.). Retrieved July 11, 2018, from https://unitid.nl/english/introduction-to-ab-testing-and-5-testexamples/ Costello, D., & Keyser, C. (2016). Meet Them in the Moment: Engaging Public Library Patrons When It Matters Most. Weave: Journal of Library User

Experience, 1(4). doi:10.3998/weave.12535642.0001.404 Sources 7 Journey mapping for school library design. (n.d.). Retrieved July 11, 2018, from https://natlib.govt.nz/schools/school-libraries/leadingand-managing/managing-your-school-library/evidence-basedschool-library-practice/journey-mapping-for-school-library-design User-Centered Design Process Map. (2013, December 18). Retrieved July 11, 2018, from

https://www.usability.gov/how-to-and-tools/resources/ucdmap.html Questions? Julie M. Niederhauser Public Library Coordinator [email protected]

library.alaska.gov

Recently Viewed Presentations

  • Totally Disjoint Multipath Routing in Multihop Wireless Networks

    Totally Disjoint Multipath Routing in Multihop Wireless Networks

    Totally Disjoint Multipath Routing in Multihop Wireless Networks Sonia Waharte and Raoef Boutaba Presented by: Anthony Calce
  • Introduction to Opioids - Augusta State University

    Introduction to Opioids - Augusta State University

    Stephanie Myers. Chemistry 4800. Spring 2019. What is an opioid? Dried extract of opium poppy. ... Marketed by Bayer as cough medicine in 1898. Other opioids. LAAM = Orlaam. Oxycodone = Percocet or Oxycontin. Propoxyphene = Darvon. meperidine = Demerol.
  • Module 1 Testosterone backgrounder Approval Number: G.MKT.GM.MH.04.2018.0513 Module

    Module 1 Testosterone backgrounder Approval Number: G.MKT.GM.MH.04.2018.0513 Module

    The pulsatile pattern of trophic hormone exposure maintains Leydig cell sensitivity to LH, sustaining mature male patterns of testicular testosterone secretion1. cAMP, cyclic adenosine monophosphate; LH, luteinizing hormone; StAR, steroidogenic acute regulatory protein. 1. Handelsman DJ. Androgen physiology, pharmacology and...
  • Analysis of Movements Revision Lesson - Weebly

    Analysis of Movements Revision Lesson - Weebly

    The muscles pulling the upper leg backwards at the hip joint is the gluteals (the agonist during the drive phase). The muscles pulling the upper leg forwards at the hip joint are the hip flexors (the agonist during the recovery...
  • Making Even Swaps Even Easier

    Making Even Swaps Even Easier

    Times New Roman Arial Symbol SAL.pot Microsoft Equation 3.0 Using Intervals for Global Sensitivity and Worst Case Analyses in Multiattribute Value Trees Outline Multiattribute Value Tree Analysis (MAVT) Value tree Sensitivity analyses in MAVT Interval sensitivity analysis Preference Programming The...
  • What makes a career talk sing: Under what

    What makes a career talk sing: Under what

    In receipt of council housing (or benefits) Benefits received from government ... fairly limited choice for students…" - Faith Muir, now Senior Lecturer at Canterbury Christ Church, was TVEI co-ordinator in a Hackney school ... 1,764 participants randomly assigned to...
  • The Bell Labs Story Joseph Foster 02/23/20 Bell

    The Bell Labs Story Joseph Foster 02/23/20 Bell

    Times New Roman Wingdings Arial Batang Arial Unicode MS Default Design Bitmap Image Microsoft Word Picture The Bell Labs Story PowerPoint Presentation Technological Breakthroughs - Well Known Other Technological Breakthroughs: Bell Lab Breakthroughs Rumors of Collaboration Location of Bell Labs...
  • Chemichal reactions - science10mtn.weebly.com

    Chemichal reactions - science10mtn.weebly.com

    Non-metal oxides such as sulphur dioxide and nitrogen oxide are responsible for acid rain. They dissolve in the water in the clouds to form acidic solutions. Acid rain damages rocks and buildings, and harms wildlife. NON-METAL+OXYGEN NON-METAL OXIDE. E.g. Carbon+...