The Principles of Management Chapter 2: Attitudes, Behaviors ...

The Principles of Management Chapter 2: Attitudes, Behaviors ...

Chapter 2: Personality, Attitudes, and Work Behaviors Learning Objectives Define what personality is and how it affects work behaviors Understand the role of values in determining work behaviors Explain the process of perception and how it affects work behaviors

Identify the major work attitudes that affect work behaviors Define the concept of personorganization fit and how it affects work behaviors Discuss how behaviors have an impact on organizational performance What is personality?

Trait Description Openness Curious, original, intellectual, creative, and open to new ideas.

Conscientiousness Organized, systematic, punctual, achievement-oriented, and dependable. Extraversion Outgoing, talkative, sociable,

and enjoys being in social situations. Agreeableness Nice, tolerant, sensitive, trusting, kind, and warm. Neuroticism

Anxious, irritable, aggressive, temperamental, and moody. Other Personality Dimensions Self-Monitoring Proactive Personality Self-esteem Machiavellianism

Locus of control Key personality components: Extroversion/Introversion (E/I) Social interaction Sensing/Intuiting (S/I) Collection of information Thinking/Feeling (T/F) Evaluation of information

Judging/Perceiving (J/P) Decision making Values Definition Achievement

The desire for personal success Benevolence The desire to protect the well being of people who are close to the person. Conformity

Being motivated by being self disciplined and obedient. Conforming to others. Hedonism The desire for pleasure in life Power

The desire for control over others, attaining power and prestige. Security Valuing safety and stability. Self direction

The desire to be free and independent Stimulation The desire for a stimulating and exciting life Tradition

Acceptance of social customs and traditional ideas in a society. Universalism The desire to protect the well being of all Perception and Work Behaviors

The first impression establishes the mental framework in how another person is viewed and later evidence is either ignored or reinterpreted to coincide with this

framework 2010 Jupiterimages Corporation What does your attitude communicate? Is there a relationship between your attitudes and your behaviors?

Work Behavior and Job Performance Factors which have a strong influence over work behaviors Job Performance Citizenship Absenteeism Turnover

General mental abilities How we are treated at work Health problems Having low performance

How we are treated at work Personality Work/life balance issues

Negative work attitudes Stress Positive work attitudes Negative work

attitudes Stress Positive work attitudes Older employee

Younger employee Personality Personality Younger employee and

shorter tenure Person organization fit refers to the degree to which a persons values, personality, goals and other characteristics match those of the organization.

Person job fit is the degree to which a persons skill, knowledge, abilities, and other characteristics match the job demands. Organizational Citizenship and Organizational Performance

Behavior and Organizational Performance Developing Your Personal Skills

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