Corporate Online Booking Technology The Future is NOW Agency Name Tuesday, February 11, 2020 Placeholder Some questions to consider Based on current economic conditions: Which costs are the first to be cut? Do corporate travel and meetings have a major impact on your companys bottom line?
What methods do you currently use to save on travel costs? 2 Agency Logo/Art goes here Compare your answers to survey data Q: Which costs are the first to be cut? A: When times are lean, 64% of senior-level finance managers will cut travel costs first. Only advertising/marketing fared worse at 74%. Q: Do corporate travel and meetings have a major impact on your companys bottom line? A: An overwhelming 93% of senior-level finance managers expressed agreement on the importance of corporate travel and meetings to their bottom line. Q: What methods do you currently use to save on travel costs? A: Despite the relative importance of travel to the company, 64% of finance managers indicated that restricting employee travel is the first step they would take. Source: Corporate Travel Study-Business Week March 2002 Agency Logo/Art goes here
3 There is REAL value to business travel So how can you remain in the game, maintain your competitive edge, visit those customers and not break the bank? More effectively track your travel spend to get the most out of the trips you take Adopt or refine a current set of travel polices based on todays financial realities Leverage technology, especially a corporate online booking program, to streamline the process and enforce policy to travelers 4 Agency Logo/Art goes here For the vast majority, moving travel online makes good financial sense Has your company experienced savings related to booking travel online?
4% 20% 76% Source: Corporate Travel Study-Business Week March 2002 5 Agency Logo/Art goes here A self-service model promotes responsible traveler spending habits Behavior Factors Influence of Online Bookings Rogue spending is eliminated through forced policy compliance Negotiated pricing programs at the point of sale improves policy
compliance by 10-50% because controls on the traveler are automatic Lower airfares chosen (on average 15-20% reduction in average ticket price) Source: PhoCusWright, March 2003 Agency Logo/Art goes here Travelers, when presented with a choice of a lower fare option, will more often book the lower fare on a self-booking tool than with a travel agent 6 Online booking will account for 30% of total travel spend by 2005
Travel Gross Bookings in US Total Spend Online Spend 70 230 60 US $ Billions 220 50 210 200 190 40
Year Agency Logo/Art goes here 2004 2005 Source: PhoCusWright, October 2003 7 Corporate Online Bookings projected to grow to 38.5% by 2006 Spend in Billions U.S. Managed Corporate Travel Spend* (Gross Bookings) 100 80 60
Total Corporate 40 Online Corporate 20 0 2002 2003 Source: PhoCusWright, October 2003 2004 2005 Year * revenues that U.S. based suppliers (air, car and hotel) generate from corporate
travelers governed by a corporate travel policy Agency Logo/Art goes here 2006 8 Migrate more of your business online and the savings grow Simple roundtrip domestic bookings comprise 70% of all corporate travel Not all transactions require high touch telephone service
Migration of eligible bookings online increases savings in ticket price and reduce transaction fees Source: PhoCusWright Online Booking Report, 2001-2003 Agency Logo/Art goes here 9 Benefits when bookings move from full-service offline to online The Corporation benefits by ensuring the appropriate vendors are used on every trip: Automates traveler adherence to corporate policies, supplier agreements enforced and the corporation saves money Travelers are guided to the best choice for their itineraries, staying within budget and moving business toward preferred suppliers Travelers are empowered to create the itinerary that makes the most sense for them Better service overall, less time spent managing travel Easy-to-use interface takes the mystery out of booking travel
10 Agency Logo/Art goes here What Users Think Q. Which do you think offers the/is the Broadest Choice 5 Lowest Price 4 Most Reliable 3 Supplier Online Agency Offline Agency
Simplest to Use 2 1 Best Customer Service 0% 10% 20% 30% 40% 50% 60%
70% 11 Source: Jupiter/ERI Business Travel Survey 2002 Agency Logo/Art goes here Its Not Just Air Car and Hotel online bookings are increasing more significantly than air. Online Booking Trends Growth potential Commission potential One-Stop-Shopping What online users are booking
120% 100% 80% Air 60% Hotel Car 40% 20% 0% 1999 2000 2001 2002 Year
Source: Jupiter/ERI Business Travel Survey 2002 Agency Logo/Art goes here 12 Key Considerations Have you implemented effective travel policies? Why havent business travelers embraced online corporate booking tools? What characteristics distinguish successful travel policies from others? 13 Agency Logo/Art goes here Strategy for Success Success of an online booking tool does not happen without comprehensive planning and analysis. Best customer fit for the tool
Appropriate positioning of online booking tool Project Management and Performance Measurement Comprehensive Deployment and Adoption strategy 14 Agency Logo/Art goes here Factors That Drive Adoption Important Factors that Drive Adoption Corporation Executive Support or Endorsement Active TMC Support Corporate Mandate
Traveler Incentives Get Up & Go certificates through Business Builders TMC agent buy-in- --- change management Source: BTN and GetThere 2003 survey 15 Agency Logo/Art goes here Adoption Circle of Life Travelers use booking tool to arrange trips
Corporation is pleased with TMC travel policy management. Using online bookings to strengthen preferred vendor rates and deals Supports vendor volume commitments and support preferred relationships Agency Logo/Art goes here Saves money by decreasing ticket spend (Average: 15%- 35%) 16
Employee Resistance and Employer Benefits Corporations Cost savings Expense tracking Reporting Negotiation leverage Employees Prefer live agents Prefer supplier sites Find OLB complicated Find better prices elsewhere 17 Agency Logo/Art goes here Overcoming Traveler Objections Reiteration of time savings and other efficiencies Acknowledgement of change is difficult
Assurance that live agents still available regardless of online success Provide proper, accessible, live online support contacts Explain that restrictions of rogue Internet fares may nullify POS cost savings 18 Agency Logo/Art goes here Meeting the online challenge with Galileo and Travelport Together with the Galileo GDS, we offer a corporate online booking tool perfect for you and your travelers: Technology designed with both the traveler and the corporations bottom line in mind Complete integration into existing process flow Consultative deployment of features based on requirements of the business Fulfillment strategies designed to reduce errors and provide immediate purchase Implementation strategies designed to maximize the value of the
technology and ensure high adoption 19 Agency Logo/Art goes here Why Travelport? Key Differentiators First to market with XML Structured Data Technology. The benefit of this platform is that updates to the software can be made without loading software locally. More than just a booking tool, the Agency Communications Portal and Interactive Travel Manager provide the benefit of targeted and interactive marketing to corporate customers.
Increase customer satisfaction and reduce errors by ensuring all traveler and corporate data is accurate and synchronized with the GDS and other database sources with Profile Manager. More options and greater flexibility with Advanced Policy to apply rules based on the trip purpose or the organizational grouping or hierarchy Save time and reduce errors with PNR Finishing to ensure all bookings contain the requisite reporting and documentation fields for mid and back office 20 Agency Logo/Art goes here Why Travelport? In addition to the standard car and hotel booking functionality, Travelport features: Hotel Mapping, allowing your travelers to quickly get their bearings and effectively
plan their movements and activities in an unfamiliar city Meetings Integration to extend the value of the booking tool beyond individual travel Comprehensive Reporting to ensure you and your travelers are getting most from Travelport When powered by the Galileo GDS, Travelport offers: Automated Transaction Processing to streamline process and reduce errors A unique opportunity to leverage Preferred Travel Content available only to Galileo customers 21 Agency Logo/Art goes here Travelport Demonstration Section Presenter notes If live connectivity is available, begin the demo here If printing as a leave-behind or if connectivity issues prohibit a live demo, the following slides function as a canned demo 22
Agency Logo/Art goes here Portal Communication platform for distributing content/services from a variety of sources to specific corporations, groups or individuals. Utilization: Forms Module ITM Tips and Tricks Training 23 Agency Logo/Art goes here Booking Engine Features
Multiple User Interfaces/Flexibility Company & Individual Templates Company Benchmarking Coordinator Functionality Hotel Manager Car Booking Itinerary Views Buying and Confirming Travel Note to Agent 24 Agency Logo/Art goes here Search Flexibility Variety of search methods/approaches: By package
By schedule Car/Hotel only 25 Agency Logo/Art goes here Booking Flow Select Flight View Details Preview Seats 26 Agency Logo/Art goes here Company Policy Benchmark
Create & manage company search parameters for air travel Provide most efficient/accurate administration of travel policy Compare user search to company preferred search Alert traveler to lower fares provided by company benchmark search User views flights based on
own search & benchmark search 27 Agency Logo/Art goes here Web Fares Web fares available now with search results Configure messaging to allow users to book travel at 3rd party sites Configure vendors to be searched configure appearance of option to search Web fares 28 Agency Logo/Art goes here
Add a Car 29 Agency Logo/Art goes here Hotel: Multiple Search Choices Enhanced search capabilities allow travelers to quickly/effectively search for properties by City/Airport or Street Address or Company location/preferred property City/Airport Street Address Company Location or Preferred Property 30 Agency Logo/Art goes here Configurable Search Results Mapping
Configure search result sort order to drive adoption of preferred properties Mapping functionality plots hotels by pre-loaded company locations, including preferred hotels Travelport maintains its own proprietary hotel mapping database we do not rely on GDS or hotel-loaded mapping coordinates Your company locations, your hotels are mapped right - every time 31 Agency Logo/Art goes here Buy & Confirm Purchase Trip View Confirmation
32 Agency Logo/Art goes here Travelport Behind the Scenes Tools and functionality to create a seamless traveler booking experience Password policies Profile Synchronization Travel Coordinator
PNR Finishing Advanced Policy Reporting Preferred Fares Select Web fares a closer look Placeholder Secure Password Policies Password Account Lockout Account Maintenance Enforce specific password policies based upon your internal security requirements 34 Agency Logo/Art goes here
Password Security -Single SignOn Firewall Corporate Intranet 1. Traveler logs on to intranet (and is authenticated) and accesses a Travelport service 2. User ID & corporation are encrypted and transmitted to Travelport using SSL Travelport 3. Information is
decrypted and validated against Travelport profile database 4. Service request is fulfilled 35 Agency Logo/Art goes here Profile Synchronization Individual Profile Management = Business Traveler How do individual profiles get entered into Travelport?
Individual Profile How are individual profiles maintained and managed within Travelport? Business Traveler Acme Travel Agency, how may I help you? Au -T One ime acti Extr
on Travelport Server / Database s ion ep t Exc n atio oniz chr Syn nu Ma al Au
to Sy nc hro niz a tio n GDS GDS Apollo Galileo Sabre
Amadeus Worldspan Travelport Profile Synchronization Agent (Travel Agency) h ync to S 3rd Party Database (e.g., HR or individual profile product) 3rd Party Database (e.g., HR or individual profile product) Apollo Galileo Sabre
Amadeus Worldspan 36 Agency Logo/Art goes here Travel Coordinator Feature Book on Behalf of 37 Agency Logo/Art goes here PNR Finishing Reduce manual labor Simple User Interface
Allow placement of trip-specific fields within PNR per Agency, Company/Policy specifications Independent of Agency Mid- Office tools 38 Agency Logo/Art goes here Advanced Policy Paradigm shifting An industry first: apply policy by purpose of trip or organizational
grouping/hierarchy Interactive Greater granularity in policy application: interact with travelers to gather information based on search criteria Industry leading Configure exactly how to shop for air, hotel, car including adding extra searches for better shopping, better policy enforcement Unmatched in/out of policy configuration Custom graphics to encourage compliance, performance 39 Agency Logo/Art goes here Advanced Policy: Paradigm Shift Create rules to apply policy based on search criteria If traveling to Memphis between Sep 1-10, apply meeting policy If traveling to international destinations, apply global travel policy 40
Agency Logo/Art goes here Advanced Policy: Interactive Ask your travellers a question about their search criteria It looks like youre going to Memphis are you going to the Product Launch, or just visiting a client? It look like you will be flying overseas; will you be conducting business upon arrival for this trip?
41 Agency Logo/Art goes here Advanced Policy: Industry Leading You only get good policy enforcement if you ask the for the right content in the first place Only Travelport allows you to configure the number and settings of calls associated with every user search for air, hotel and car 42 Agency Logo/Art goes here Advanced Policy: Industry Leading Industry exclusive policy and preferred marking
Unmatched configurability for policy markings reason codes for air/hotel/car configurable graphics to drive compliance 43 Agency Logo/Art goes here Reporting Track online usage, track program performance Choose from 11 core reports Track air, hotel and car transactions Export to Excel Create reports on demand 44
Agency Logo/Art goes here Reporting 45 Agency Logo/Art goes here Galileo Preferred Fares Select Preferred airlines provide full range of fares and inventory to Galileo GDS customers Current Preferred Fares Select partners: US Airways Continental Northwest 46 Agency Logo/Art goes here
Web Fares Web fares available now with search results Configure messaging to allow users to book travel at 3rd party sites Configure vendors to be searched configure appearance of option to search Web fares 47 Agency Logo/Art goes here Web Fares Travelport Web Fares Search Engine
15 Web Sites Contacts 15 Web sites for up to 45 seconds Because the Internet is dynamic, search results may vary each time you choose to Search Web Fares. 48 Agency Logo/Art goes here Web Fares In the notes section, we communicate details about the Web Fares results to the traveler. The first four bulleted
items are provided by Travelport. The last bulleted item is a text message (up to 500 characters) that can be fully customized (by the agency, corporation, or supplier) through your Travelport Account Development Manager. Co-terminal results may be returned (if supported by a web fares site) regardless of user settings for search all area airports during your initial flight search. Web Fares are returned to you as an alphabetized list. From
here you can select from a number of options. To revise your original flight search click on the Revise Flight Search or Cancel button. To review your original results (non-Web Fare), click on the Your Results tab. To view and/or purchase one of these fares, click on the hyperlink provided on the price line. 49 Agency Logo/Art goes here Web Fares
Our dialog window pops up to warn the traveler that they are about to leave the Travelport website. This message can hold up to 250 characters and is fully customizable by the agency, corporation, or supplier through your Account Development Manager. Cancel will return the traveler to their Web Fares results page where they can continue booking a flight, car, or hotel with Travelport. OK will advance the traveler to their selected Web Fare internet site which will open in a new
window. The Travelport web site will remain open to allow the traveler to return to their results at any time. Click the OK button. Agency Logo/Art goes here 50 Web Fares Other Web Fare sites you choose will return specific package prices, and begin the process for booking an air itinerary on their web site. This is the preferred method, however due to
restrictions placed on some airline sites, this cannot be done. 51 Agency Logo/Art goes here Travelport Product Roadmap Placeholder Product Vision To build a total Corporate Travel Solution Solution built for corporate cost management and reporting Servicing the corporate traveler from start to finish in a onestop shop approach Designed for corporations looking to enhance revenues and reduce costs 53 Agency Logo/Art goes here
Product Direction Improved shopping and faring Integration of fares & rules from multiple sources (including Webfares) to ensure availability of best/lowest fares Increased number of trips returned in a search to show maximum number of lower fare options Larger variety of trips & airlines for review and possible selection Touchless transactions Fully-automated booking process for majority of corporate travel reservations Fully-automated ticket issuance and fulfillment 54 Agency Logo/Art goes here Product Direction (Continued) Fulfillment services
Providing booking and ticketing functions via Travelport Supporting offline corporate travel services Data reporting Expense reporting Automated exchange and refund Automatic exchange calculation on modified trip Automatic reissue of electronic ticket Correctly apply fees/penalties according to airline and ATPCO fare rules Calculate refund amounts based on fare rules and penalties 55 Agency Logo/Art goes here Product Direction (Continued) Content Direct links providing full booking & reservation management capabilities for non GDS vendors Expanded Passenger Name Record information Corporate Jet integration
Limo/Car Service Leverage Cendant offerings (e.g. RCI, Lodging.com) Pre- and post-trip authorization Routable authorizations Automated integration with Enterprise Resource Planning (ERP) systems 56 Agency Logo/Art goes here Product Direction (Continued) Improve usability Formalized usability studies User Interface (UI) redesign Expand points of entry Wireless device support Marketing agreements Supplier product offering
Enhanced profile capabilities CRM database 57 Agency Logo/Art goes here Reporting Available Early 2004 Leverage phase 1 architecture Consolidated data source Provide tool set to: Optimize spending analysis: Graphical presentation of supplier spending patterns Single view across company Drill-through capabilities to cost center and traveler transaction level Policy compliance Pre-trip and post-trip reporting Online versus offline booked data
Ad-hoc reporting capability, with ability to save frequently used reports Support delimited and PDF report formats 58 Agency Logo/Art goes here Web Fares Available Fall 2003 Integrated display with GDS fares handback to Travelport itinerary Configure vendors to be searched and apply policy to combined GDS/ webfare search results
59 Agency Logo/Art goes here Web Fares Available Fall 2003 Seamless: Integrated GDS search results with Web fare search results as one display Air Rail Expand vendor support More than 30 U.S. & EMEA-based vendors
Policy support Apply policy to combined GDS/Web fare search results Configurable vendor list Configurable price differential Consolidated reporting into existing tools Sites accessed Bookings made
Complete booking data 60 Agency Logo/Art goes here Hotels Key Initiative User Enhancements Improved user interface Phase 1: Revised in August 2003 Phase 2: UI Redesign project Greater search capabilities New mapping displays Promote negotiated programs Load preferred hotel database and uniquely display preferred programs Utilize Travelport policies to direct users to the right choice Content, content, content Hotel web specials
Non-GDS hotel content 61 Agency Logo/Art goes here Hotel Enhancements Available Early 2004 Search web-based content for non-GDS hotels Load and manage private databases of hotel content and inventory Integrate searches on one display to end user Drive policy based on multiple inventory sources GDS, web, private inventory 62 Agency Logo/Art goes here
Hotel: Merchant Model & Other Content Web specials for hotels are based on merchant model Cendant TDS is partnering with a hotel inventory distributors Starwood integration in Fall 2003 Lodging.com Available Early 2004 Neat: Integration in process Hotel Web specials can complement existing preferred hotel programs Allows you to focus your preferred program where your company has high volume Targeted to fill in where preferred properties dont meet the travelers needs Some new restrictions may apply Pre-paid rooms likely Cancellations could require 72 or 48 hours notice Agency Logo/Art goes here 63 Travelport Product Roadmap
64 Agency Logo/Art goes here Next steps Putting Travelport to work for you Define estimated number of bookings eligible for electronic ticketing Estimate the percentage of these bookings that will be made using Travelport (adoption) Identify the Travelport features best suited to your enhanced business model Meet with us to create an implementation plan 65 Agency Logo/Art goes here Q&A 66
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