Unify Your Teams Agenda Introduction BT INS Market Drivers for Unified Communications Unified Communications Delivers Unified Communications in Action Roadmap to the Solution Next Steps 2 BT profile A global leader in the digital networked economy More than 30,000 people based in 50 countries delivering services in over 170 countries
Over 10,000 customers - including 20 of the Top 50 Fortune 500 Recent acquisitions add to BTs capabilities: International Network Services (INS), Counterpane, Radianz, Infonet, i2i Enterprise Solutions in Convergence, Security, Mobility, Collaboration, Next Generation Contact Centre and IT Transformation Presence in Americas since 1988. Currently 4000 professionals $1.2B revenue from US corporations with 50% Revenue growth in the Americas reported year-end 31 March 2006. Network Operations and Customer Service Centers in Atlanta GA, Boston MA, Los Angeles CA, Princeton NJ, Oakdale MN and Nutley NJ
Communications In Todays Workplace Environment: Chaotic, Cost-conscious, fragmented, and demanding Changing Workforce Talent shortages, ageism, and culture clash among them will force employers to rethink acquiring and managing talent. Globalization Process Inefficiencies 78% of CEOs say their companies are going global to find new customers 93% organizations missed deadlines resulting in loss revenue to competitors Increased Mobility Communication Chaos 87% of workers work outside their headquarters building Average information worker gets >50 messages/day in up to 7 different places
Customer Facing Impact Tag! 43% of Global region firms expect biggest impact on sales & cust. service personnel ~60% of enterprise phone calls go to voicemail, driving additional phone calls, emails, IM, etc.. CXO Impact 24% Global region companies expecting senior management would receive significant benefits form UC Sources: Aberdeen Group, BCR, Forrester, Gartner, Sage Research , Intellicom & MSFT What is Microsofts Vision For Unified Communications Increased productivity through communications convergence Serve d Users Under Serve d Users
Applicatio n Integratio n Team Workspac es Instant Messagin g Identity & Presence VoIP UnServe d Users Acros s Devic es Across Networks
E-Mail Calendaring Conferencin g Examples of UC&C In Action Crossfirewall workspaces to share information with customers Mobile access to workspaces and corporate data Rich collaborations tools across the enterprise Compliance Line of Business Application
integration Search for knowledge experts Research Client Bid Process service/support Customer Acquisition Back / Middle Office Transaction Processing Portal w/ Wikis, Blogs to capture and share ideas
Version control of whitepapers, publications Multi-modal communiqu s via common user experience Workflow and forms to standardize deal flow cycle Maturity Model for Supporting UCC Business Productivity Infrastructure Optimization Basic Advanced Rationalized Dynamic Cost Center
Efficient Cost Center Business Enabler Strategic Asset Business Productivity Infrastructure 8 The Business Issues: Collaboration Collaboration within the enterprise Speeds innovations, makes best use of (expensive) human resources Collaboration outside the enterprise Systems Support dynamic supply chains, effective customer engagement
Collaboration between systems People Essential to enable collaboration inside and outside the business Organizations UCC Journey Unified Communications and Collaboration is determined by careful assessment of your business; delivered in a phased approach to maximize your assets. Systems Infrastructure Real-Time Communications Assessment Unified Messaging Telephony Integration UCC
Solution Security and Management LOB Integration It is a customized solution based on your existing infrastructure and your unique business goals. Organizations People Tangible Benefits of UCC Web Conferencing Productivity / Business Continuity ___% reduction in conferencing expenses (by making integrated conferencing capabilities available in-house and on-network) Mobile workers save __ minutes per day with greater communications convenience Productivity gains of ___ days per year
Average saving of $____ per month in travel costs Unified Messaging Presence Enabled Workforce Employee save __ minutes per day from more efficient message management Saves an average of __ minutes per employee, per day Mobile workers save ___ minutes per day Enables staff to reach one another on the first try 11 UCC in Action Problem: An automotive engineer is working on a brake system for a prototype vehicle.
Solution: UCC enables the engineer to collaborate with the lead engineer from the vendor of the outsourced part. Result: The solution to the issue is identified and put in motion immediately. Benefit: The automotive company reduces costs that result from product development delays. BT INS Unified Communications and Collaboration DEMONSTRATION 13 UC Market Opportunity 2010 Total Available Market $45.4B Conferencing $7,800 Messaging $14,300
E-mail is mission critical Approaching e-mail penetration and criticality EIM $830 UM $750 Voice $21,700 Mobile workers demand productivity On-premise conferencing compelling Massive move from TDM to IP
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