www.oasis-open.org

www.oasis-open.org

Contracting for Cloud Services Risk & Compliance Luke K. Pedersen October 10, 2012 2012 Shifting Fundamentals

Structure Simplified payment model SLA (uptime, response time, QoS) Control

Service vs. delivery Commoditization vs. customization Network of providers v. sole provider Multi-tenant vs. single tenant (shared pool) Shifting Fundamentals (con't) Transparency Location of data Operation Security

Risk Allocation Traditional warranties, indemnities, damages caps But -- limited risk-shifting to CC provider Legal Issues

License Rights Performance (QoS) Reps, Warrants, Indems, LoL Data Security & Privacy Compliance Trends Legal compliance will determine the

type of data exposed to the cloud Customer-specific contractual requirements curtail or eliminate economic benefit of the cloud Additional risk shifting necessary for widespread use Private, community and hybrid clouds leveraged

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